· All of our products are brand new and fresh, and they have never been opened, used, or tested in any way.
· We do not sell overstocks, expired product, or used products.
· The products will arrive to you new and fresh, exactly as they are manufactured.
· Please note that some manufacturers package their products with a seal while others do not
· Some products come with boxes, some do not, they all are direct from the factory
· This is a professional product and does not come with a box, buyer is aware of this prior to purchasing any products from seller.Buyer agrees that they will not hold seller responsible in anyway in regards to feedback, or questions regarding any product that comes without a box or seal.
· Eminence products Do Not have expiration dates on them. Not on the boxes, not on the bottle, or jar or Anyplace!!!
· Most moisturizers and masques come with a seal inside the lid, though this seal is meant to protect the product from going onto the lid. It is not a tight seal and is not meant to be a “ Protective” type of seal
· The Seller assumes no responsibility if buyer has a reaction to product purchased. Product is not produced, nor manufactured, by seller.
· Seller assumes no responsibility for efficacy of product or any possible skin reactions
· We are not, nor claim to be, a representative of, or affiliated in any way, with the manufacturer.
· If buyer is not satisfied with the product/products received, the buyer MUST contact seller to discuss any problems or questions PRIOR to leaving any feedback.
· Buyer CAN NOT leave negative feedback about seller if buyer does not contact seller in regards to any unfavorable situation that may have occurred with product/products, Buyer & Seller must engage in a dialogue where the situation can be worked out. This is a MANDATORY Obligation on the part of the buyer to adhere to when purchasing any items from seller,
If buyer receives the incorrect product from seller, buyer MUST contact seller IMMEDIATELY!! Buyer cannot open, or use the incorrect product. Once buyer opens or uses the incorrect product, it is not eligible for a return. It is the buyer’s responsibility to make sure that the product that they received is correct. By purchasing this item, the buyer agrees with this and cannot leave negative feedback for seller.
·
We cannot be responsible if your account has the wrong
address or any incorrect information listed. We ship to the location
that is listed on your account.
· If the your address is incorrect in your account and the
package is sent; then returned to us; it will be the buyer's responsibility to
pay the expense to reship product. If the buyer chooses not to pay the
additional shipping charges to reship, the original purchase price will be
returned to the buyer, LESS the expense of shipping the original Package ( this
applies to ALL products, even those items that have FREE shipping).
Please check your address in your account.
· It is the Buyer's responsibility to
follow up that their package is received in a timely manner. If the
buyer does not receive their package; the buyer needs to contact the
seller to track the package, or buyer should check the status of
package via the tracking number which is sent to them from the
seller. If the buyer sees there is a problem in the tracking
information (i.e., no information showing up), or does not receive the product
within the time frame outlined (per E Bay listing when item is purchased) it is
the BUYER’S RESPONSIBILITY to contact seller!! This
information needs to be reported 3 days of the expected delivery
date. USPS needs to open a case (a case number will be assigned) the
sooner the case is open, the easier it will be to track. The longer it
takes to open the case, the more time the package has to slip away, and
longer time for USPS to locate it. Seller cannot be held responsible if the buyer
takes longer then the stated time above, from 3 day receiving date to
report the problem. If this should occur, buyer agrees
that they cannot give negative feedback to seller, nor, hold seller responsible
for anything until the investigation is concluded, which can take an
undefined amount of time
·
· Shipping: Shipping time
is normally 3 days or less. Days are business days (Monday through
Friday). Holidays are not considered business
days. All orders placed after 5 PM EST are considered purchases for the
next business day. Please take this into consideration when placing your
order and before contacting us to find out when your order is being shipped.
· When orders are shipped,
we send out an Email with shipping information. If you do not receive an email, please
contact us. There have been times when
there are glitches in the system, but, it is the buyer’s responsibility to
inform us since we are unaware if this should happen
· If you need your
order expedited please inform us at the time your order
is placed!!!
· Upon confirming the sale, the buyer agrees to & aware of all said polices & notes
in listing, which serves as a contract between seller & buyer.
· If you have any questions or concerns, please
contact us prior to purchasing or bidding for any items
