Terms for eBay Auctions:
Please do not bid until you have read our terms below. These terms are intended to provide the necessary information for you to complete a painless transaction without surprises. If you have purchased incorrect item, we can assist you in locating the correct part. However, you will be responsible for two way shipping. There will be 20% restocking fee for incorrect part.
Customer Service:
To avoid spam please email us using the "Ask Seller A Question" eBay link on top of this auction. Please also make sure your reply email address is a valid one or respond emails will not be sent. We receive a lot of miscommunication due to invalid auction ID or invalid reply email addresses. We usually respond to our emails within 24 business hours Monday thru Friday only.
Payment Method:
Terms of Sale:
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No cancellation of order(s) accepted. Once auction is closed and you are the winner you must provide payment promptly.
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No substitution order(s) accepted. Meaning if you won an auction for a particular SKU we cannot change it to a different SKU after.
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Winning bidder assumes all risk of liability with respect to the purchase of the product.
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We are no responsible for lost or damaged item(s) during shipping if no insurance was purchased.
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Orders that are returned back to us due to wrong or incomplete address are subject to additional shipping charges before a second shipment is issued.
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If you refused the order during delivery no refunds will be issued and additional shipping/handling will apply to reship package.
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If what you receive is not as we stated, we will replace the item at no cost to you. We will refund your money only in case we don't have a replacement.
Order Support
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Wrong Item(s) Received: If you feel you have received wrong item(s) please email us and specify items received by any model number attached to item. Once confirmed we will issue a replacement order to be shipped.
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Missing Item(s): If you feel something is missing from your order please let us know so we may double check our logs for confirmation. Please clearly specify which item or sku is missing. Once confirmed we will issue a replacement order to be shipped.
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Defective Item(s) or Dead On Arrival: If you feel you received defective item(s) please email us and specify clearly which sku and a brief summary of issue. Once confirmed we will issue a replacement order to be shipped.
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All issues must be reported within 48 hours of receiving shipment.
Returns
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Only EXCHANGE will be provided within 14 days after auctions ended. No refunds will be issued. No exceptions. Exchange orders are subject to additional shipping/handling fees.
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Only items with a original packaging may be returned.
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Shipping and handling fees are non-refundable.
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Customers will be responsible for return shipment.
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To obtain an RMA number please contact us via Ebay Email with the auction ID and issue.
Sales tax based on province:
Alberta: 5% | British Columbia: 5% | Manitoba: 5% | New Brunswick: 13% | Newfoundland & Labrador: 13% | Northwest Territories: 5% | Nova Scotia: 13% | Nunavut: 5% | Ontario: 13% | Prince Edward Island: 5% | Quebec: 5% | Saskatchewan: 5% | Yukon Territory: 5%.
Shipping & Order Status:
All orders are shipped with in 24 hours or the nest business day. To check you status please go to View Order Details - see under - Shipping & handling
Multiple auction bidders / Combining Orders:
Combine shipping is applied to auctions listed under this eBay seller account only. Combine shipping fee is 50% off s/h for each additional auction won.
