Shipping & Handling
Shipping time
Due to the overwhelming response of buyers, the availability of this item may be changed, therefore, please confirm with us BEFORE buying if shipping time is your big concern.. Allow 2 - 4 weeks or even longer after your payment for this large piece of furniture to arrive your home depending your location and the immediate availability of the item. Verify with us to get an updated estimate. Please keep in mind large item takes longer time to arrive.
Shipping Notification and Your Phone Number:
The shipping company will contact you when they arrive in your town. You must provide your phone number when make payment. Otherwise, we may have to request your contact phone number (make sure it is updated) from eBay. You must be at home or your office to accept delivery. Otherwise, it may incur shipment delay and/or additional charges.
Shipping Terms:
The delivery drivers are not insured to bring your merchandise inside your home. The delivery does not include unpacking, setup/assemble, removal. If the merchandise is shipped on pallets, please assist the delivery man in unloading the merchandise. Otherwise, the freight company may charge a lift gate fee on your part which is not included in the shipping and handling fees you have paid.
Ship to US 48 contiguous states only No shipping to Alaska, Hawaii, PO Boxes APO/FPO addresses, Puerto Rico.
Before You Sign for the Delivery:
Please inspect the packaging for any damage that may have occurred while in transit and have it signed by the carrier/driver and Send us a description and digital photograph of the damaged items/parts. Please know that we can not assist you in your claim for any damages or discrepancies after the package has been accepted upon delivery.
Payment
• We accept Visa, MasterCard, Discover Card and American Express through PayPal or Visa and MasterCard through phone. We also accept Cashier's check.
• You need provide your telephone number (required by shipping company) while paying, otherwise shipment will be delayed.
Your order will be shipped ASAP after receipt of the payment and your phone number!
• Please send us your contact phone number and your shipping address when make the payment. The shipping company needs them. So we can ship your item as soon as possible.
Exchange / Return / Refund
Your complete satisfaction is our first priority.
If for any reason, you are not satisfied with our product, simply return it within 3 days of arrival for a full refund, less all shipping and handling fees. All returns must be authorized by us first and all items returned must be in its original packaging and in new condition. Otherwise, the return will be refused.
FAQs
1. How do you package my merchandise to prevent shipping damages?
All merchandises are brand new and in factory original package. They are all thoroughly inspected prior shipping. Occasionally, some items may be repacked and reinforced just to be sure they will arrive safely.
2. How do you ship my merchandise and what are the terms?
We usually ship through FedEx Ground. We are very satisfied with their service and no problem has occurred so far. Sometimes we use common carriers for over sized items.
3. Just in case, what should I do if I find items damaged on arrival?
Please inspect the packaging and items before you sign to receive the merchandise. In case you find any damage in the items, please have it signed by the carrier /driver and send us a description and digital photograph of the damaged items/parts. We will assist you in the damage claim. Please know that we can not assist you in your claim for any damages or discrepancies after the package has been accepted upon delivery.
4. Do you charge sales taxes?
No, We do not charge sales tax, EXCEPT merchandise shipped to California addresses must pay 10.25% sales tax.
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Please include the eBay Item Number when Email us.
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