Shipping & Handling
Shipping time
Due
to the overwhelming response of buyers, the availability of this item
may be changed, therefore, please confirm with us BEFORE buying if
shipping time is your big concern.. Allow 2 - 4 weeks or even longer
after your payment for this large piece of furniture to arrive your
home depending your location and the immediate availability of the
item. Verify with us to get an updated estimate. Please keep in mind
large item takes longer time to arrive.
Shipping Notification and Your Phone Number:
The
shipping company will contact you when they arrive in your town. You
must provide your phone number when make payment. Otherwise, we may
have to request your contact phone number (make sure it is updated)
from eBay. You must be at home or your office to accept delivery. Otherwise, it may incur shipment delay and/or additional charges.
Shipping Terms:
The
delivery drivers are not insured to bring your merchandise inside your
home. The delivery does not include unpacking, setup/assemble, removal.
If the merchandise is shipped on pallets, please assist the delivery
man in unloading the merchandise. Otherwise, the freight company may
charge a lift gate fee on your part which is not included in the
shipping and handling fees you have paid.
Ship to US 48 contiguous states only No shipping to Alaska, Hawaii, PO Boxes APO/FPO addresses, Puerto Rico.
Before You Sign for the Delivery:
Please
inspect the packaging for any damage that may have occurred while in
transit and have it signed by the carrier/driver and Send us a
description and digital photograph of the damaged items/parts. Please
know that we can not assist you in your claim for any damages or
discrepancies after the package has been accepted upon delivery.
Payment
• We accept Visa, MasterCard, Discover Card and American Express through PayPal or Visa and MasterCard through phone. We also accept Cashier's check.
• You need provide your telephone number (required by shipping company) while paying, otherwise shipment will be delayed.
Your order will be shipped ASAP after receipt of the payment and your phone number!
• Please
send us your contact phone number and your shipping address when make
the payment. The shipping company needs them. So we can ship your item
as soon as possible.
Exchange / Return / Refund
Your complete satisfaction is our first priority.
If
for any reason, you are not satisfied with our product, simply return
it within 3 days of arrival for a full refund, less all shipping and
handling fees. All returns must be authorized by us first and all items
returned must be in its original packaging and in new condition.
Otherwise, the return will be refused.
FAQs
1. How do you package my merchandise to prevent shipping damages?
All
merchandises are brand new and in factory original package. They are
all thoroughly inspected prior shipping. Occasionally, some items may
be repacked and reinforced just to be sure they will arrive safely.
2. How do you ship my merchandise and what are the terms?
We
usually ship through FedEx Ground. We are very satisfied with their
service and no problem has occurred so far. Sometimes we use common
carriers for over sized items.
3. Just in case, what should I do if I find items damaged on arrival?
Please
inspect the packaging and items before you sign to receive the
merchandise. In case you find any damage in the items, please have it
signed by the carrier /driver and send us a description and digital
photograph of the damaged items/parts. We will assist you in the damage
claim. Please know that we can not assist you in your claim for any
damages or discrepancies after the package has been accepted upon
delivery.
4. Do you charge sales taxes?
No, We do not charge sales tax, EXCEPT merchandise shipped to California addresses must pay 10.25% sales tax.
[email protected]
Please include the eBay Item Number when Email us.
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