All of our customers have a Three Day Inspection Period to evaluate their jewelry. Beyond the Three Day Inspection Period, we will still honor requests for exchanges and/or upgrades at our sales manager's discretion for up to 7 days after your original order. Buyer pays return shipping
Prior to returning any item, you must notify us of your intent and reason(s) for the return. Any merchandise that is returned will be thoroughly inspected and must be in Unused Condition. 'Unused Condition' means that there are no scratches or blemishes, that the item does not show any signs of wear and tear, and that the item has not been sized or altered in any way. We cannot accept the return of an item with any indication that it has been used. Please be sure to include any and all documentation that you received with the item. Returns will not be honored without all accompanying documentation and original packaging. All returns require the request of a Return Merchandise Authorization (RMA). You may obtain this by contacting us via telephone at 559-799-9534.
Flawless Enterprise is not responsible for any loss or damage to merchandise or packaging while in transit to our offices. Any loss or damage during shipping for a returned or exchanged item must be recovered from the shipping carrier used to send the package. All packages sent back to our offices should be insured for the full value of the item with the carrier used in case of loss or damage. |