faq
Are these new, factory sealed DVDs?
Unless it's described as used, all of our videos are new and factory sealed.
When will my DVDs ship?
All DVDs ship within 72 hours of your purchase date excluding weekends. All titles listed are in stock and ready to ship. Expect to receive your DVD within 7-10 days from the date of purchase.
How will my DVDs ship?
All DVDs ship via USPS First Class. Larger orders are usually upgraded to priority mail.
How much is shipping?
Shipping to any address within the United States for one DVD is
$3.95. This includes the cost of postage, packaging material and
delivery confirmation. Shipping bulk orders is typically a little more.
Do you ship outside the United States?
We cannot ship outside the United States because of the rise in shipping costs.
Do you accept PayPal?
We don't accept PayPal for
two reasons: first, their fees for merchants are too high; and second,
when we did use PayPal, our account was hacked twice. So, despite their
claims of being the most "loved" way of transferring money on the
internet, we really don't love them all that much. If you would
like to pay by money order (we don't accept personal checks), please
email first for directions. Regarding phone orders, we are not set up to
take them at this time.
What happens if my DVD doesn’t work?
In the rare instance that you receive a defective DVD, there is no
need to panic! We will replace any defective DVDs, free of charge upon
return of the defective DVD. Just send us an email beforehand. Also, a
note explaining what the defect is must accompany the returned DVD.
Before returning what you believe to be a defective DVD, you should
first try playing it in another DVD player, or your computer's DVD
drive. Oftentimes, a DVD won't play correctly on older DVD players. But
don't worry. It's very rare that our DVDs are defective. But like with
any product, it does happen from time to time.
If the DVD doesn't work, why do I have to return it?
Because we need to return it to the manufacturer.
What is your return policy?
All sales are final and there are no returns. The reason for this
policy, which we strictly adhere to, is that DVDs and other media are
easily copied these days. We will only replace defective DVDs once the
defective DVD has been returned to us. Shipping and handling charges are
never refundable.
Would you replace one title with another?
No. Replacements are made for the same title only. In the event
that the DVD is out of stock or no longer available, you will receive a
full refund.
What if the post office loses or damages a DVD?
We ship with delivery confirmation. If the post office loses your
DVD, it will be replaced. Same thing if the post office damages it. In
case of a damaged disc, it must be returned to us so that we can send it
back to the manufacturer before we can replace it. Non-deliveries
must be reported within 30 days of Shipment Notification.
Undeliverable, unclaimed, refused, or insufficient addresses will be
subject to a 20% restocking fee plus the cost of shipping. So make sure you give us your complete shipping address.
