Damaged products:

Review your ordered product.  A notification on any defective orders must be given 2 business days after delivery.   Please Contact us at (877) 711-2424 and we will replace your order and cover shipping charges.

Return a product:

If you receive a product and it is not what you expected it to be, most products can be returned. There is a 20% restocking fee to all returns that are not damaged.  Product must be in its original packaging with all Instruction/Warranty paperwork. Product must be unused. To return a product please request an RMA (Return Merchandise Authorization) by calling (877) 711-2424, or email [email protected]. You must request an RMA within 10 days of receiving the product. All Returns must be complete within 30 days.

Non-Returnable Products:

Include all bath items, incontinence items, wound care products, hospital and adjustable beds, mattresses and support surfaces, sheets, pillows, , power patient Lifts & stand-up lifts, slings by Drive Medical, custom wheelchairs (only Transport & Standard chairs can be returned), Geri-Chairs, Handcycles, Socks, Hose, Ramps, Respiratory items, Wheelchair Cushions and Backs. All parts orders are non-returnable.

Use RMA number:

The RMA (Return Merchandise Authorization) number must be visible on each package. Items returned without an RMA# will be refused and returned back to you. Returned products must be in new condition, in the original packaging with all paper documentation. Customer is responsible for return shipping.

Order Cancellations: