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About Integral Medical SuppliesWelcome to Integral Medical Supplies. We are a national distributor of medical
equipment and
supplies. Our mission is to provide top quality durable medical equipment to individuals in need of improvement in their quality of life. We are constantly trying to meet and exceed expectations to provide our clients with the highest level of service and care at an affordable low price. We offer a large selection of the latest products from the leading industries in the medical supply field.We specialize in: Wheelchairs, Power Mobility, Bathroom Safety, Respiratory Aids, Lifts & Transfer, Walkers, Toileting, Mattresses, Orthopedic & Diabetic Products and other medical equipment.
For questions about a product or any other inquiry, Feel Free to Contact Us: Toll Free: 877-711-2424 Fax: 718-474-3076 Email: [email protected] Return PolicyDamaged products:Review your ordered product. A notification on any
defective orders must be given 2 business days after delivery. Please
Contact us at (877) 711-2424 and we will replace your order and cover
shipping charges. Return a product:If you receive a product and it is not what you expected it to be, most products can be returned. There is a 20% restocking fee to all returns that are not damaged. Product must be in its original packaging with all Instruction/Warranty paperwork. Product must be unused. To return a product please request an RMA (Return Merchandise Authorization) by calling (877) 711-2424, or email [email protected]. You must request an RMA within 10 days of receiving the product. All Returns must be complete within 30 days. Non-Returnable Products:Include all bath items, incontinence items, wound care products, hospital and adjustable beds, mattresses and support surfaces, sheets, pillows, , power patient Lifts & stand-up lifts, slings by Drive Medical, custom wheelchairs (only Transport & Standard chairs can be returned), Geri-Chairs, Handcycles, Socks, Hose, Ramps, Respiratory items, Wheelchair Cushions and Backs. All parts orders are non-returnable. Use RMA number:The RMA (Return Merchandise Authorization) number must be visible on each package. Items returned without an RMA# will be refused and returned back to you. Returned products must be in new condition, in the original packaging with all paper documentation. Customer is responsible for return shipping. Order Cancellations:If you have placed an order with us and need to cancel it, please contact us immediately at (877) 711-2424. We will make every attempt to stop your order from shipping; however we cannot guarantee that it hasn't shipped. Normal cancellation fee is 5% if your order has been processed. If your order has shipped, you will be responsible for the shipping charges to you and the return to us. This will be considered a return and treated accordingly. Orders for non-returnable products cannot be cancelled once shipped.
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