(1)Payment Info
Payment Method:
We only accept PayPal.
Our PayPal ID: [email protected]
PayPal is the only online payment method we accept. Please make sure you have a valid/confirmed PayPal account before bidding.
Payment Terms:
All PayPal Payments must be Confirmed (Shipping and billing addresses must match)
Payment must be made within 48hrs of the auction end time.
Non-Paying bidders will be reported Half a Month later.
(2)Contact Us
Customer satisfaction is very important to us and our feedback rating reflects this satisfaction.
If you have any questions, our Customer Service staffs welcome you to email or call us. We strive to answer all questions and resolve any problems as quickly as possible.
If you have any questions please contact us before bidding! Thanks.
Email: [email protected]
We try our best to reply to your emails as soon as possible, however, due to high volume of daily incoming emails and time zone difference; we may not be able to reply your emails immediately.
Please allow 1-2 business days for us to response. If you do not receive any reply from us, please check your email ensuring your mailbox has not reached full size.
Due to some ISP SPAM filter settings, you may not be able to receive our replies; if you have problems receiving our emails, you may need to use a different email account to contact us.
Problems:
Please give us the opportunity to resolve any problem. We understand the concerns and frustrations you might have, and will try our best to resolve the issues.
Please email us before leaving any negative feedback or open any dispute on PayPal.
We care about our valued customers, and will always try to help you. So if you have any problems, please e-mail us immediately.
(3)Shipping Info:
International Buyers – Please Note：
Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility.
Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.
Shipping Terms:
We only ship to the confirmed address provided by PayPal.
Before you pay, please make sure your address in PayPal matches the address you would like us to ship to.
We strive our best to provide you the most reliable, affordable way of shipping service.
But sometimes international delivery is highly depended on the Courier Company and local customs/duties. If you do not receive your item on time, please contact us immediately for further assistance. Thank you for your understanding.
Shipping Method:
All items will be shipped by Hong Kong post.
We also supply with DHL, UPS, EMS express shipping, but you need pay more money for express shipping. If you need express shipping service, please contact us before order.
Shipping Time:
All items will be shipped within the times promised in eBay list handling time upon receipt of cleared payment (except Saturday and Sunday).
International package takes about 15-20 days to ship to destination; we are unable to take any responsibility for any custom delay or tax.
Reason is because transit time is highly depended and provided by Postal Service (except weekends and holidays)
By post office past shipping statistic report, here below is the arrival lead time performance table for some countries, which is for buyer reference only.
|
Country |
Delivery Time |
|
|
Working Days(not including holiday) |
7-11 |
12-14 |
15-22 |
>22 |
|
|
Working Days+Saturday+Sunday |
7-15 |
16-20 |
21-30 |
>31 |
|
United States |
Rate(time arrived) |
55.2% |
29.6% |
15.2% |
Contact seller |
|
United Kingdom |
Rate(time arrived) |
63.1% |
29.1% |
7.8% |
Contact seller |
|
Australia |
Rate(time arrived) |
61.4% |
24.3% |
14.3% |
Contact seller |
|
France |
Rate(time arrived) |
39.1% |
43.8% |
17.1% |
Contact seller |
|
Germany |
Rate(time arrived) |
33.3% |
30.3% |
36.4% |
Contact seller |
|
Canada |
Rate(time arrived) |
47.1% |
37.4% |
21.5% |
Contact seller |
|
Spain |
Rate(time arrived) |
28.5% |
47.9% |
23.6% |
Contact seller |
(4)Return Policy:
About Item Description:
All items sold by us are being described to the best of our abilities, as accurate as possible, and with utmost conscientiousness on our part.
However, to avoid any potential oversights, we respectfully request your assistance in helping us to make this a mutually satisfactory transaction by THOROUGHLY reviewing item description and photos, and asking all questions before BIDDING.
Please read these terms thoroughly before placing your bid.
Return/Refund Accepted:
Return is accepted within 7 days after the buyer's receiving the item.
If this item is defective upon receipt, customer has up to 7 days from date of receipt for exchange of a new one or return for full refund.
If you are not completely satisfied with your purchase, you may return it to us for a prompt exchange or we will refund your payment.
However, delivery fees will not be refunded, if you are only not satisfied with items, not defective on road or quality problem.
Warranty: 7-days Return for Refund/ 1-year Repair.
(5)Customer Satisfactory
Note: Do not hesitate to contact us anytime before and after your purchase, We are committed to your 100% customer satisfaction.
We are here and ready to assist you with any questions or concerns you might have before or after the purchase.
Our goal is to make sure you are a happy customer and pleasant shopping with us.
Bid with Confidence!
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