Return Policy:
If the dehumidifier arrives damaged or defective, you MUST contact us within 48 hours and we will issue you a Return Authorization. No returns will be accepted without a Return Authorization. Once a Return Authorization is issued, we will have the dehumidifier picked up and returned at no cost to you. The dehumidifier must be in its original packaging, with all manuals and parts. Please indicate if you would like a replacement or a refund. If the dehumidifier works but you would like to return it anyway, you may do so within 30 days and pay the return shipping cost plus a 30% restocking fee. A Return Authorization is required, and the dehumidifier must be in its original packaging, with all manuals and parts, or an additional fee will be applied.
Shipping Info:
This item ships via UPS Ground from our warehouse in Ohio. Shipping is usually within 1 business day of payment, but can take 2 business days during busy periods. Calculate your shipping cost by entering your zip code above. Shipping cost and transit time (1-5 business days) increases with your distance from Ohio.
Local Pickup:
If you live near Richfield, Ohio, you can pick up the dehumidifier yourself and pay just a $8 handling charge rather than $35+ for shipping/handling. For local pickup, complete your purchase as normal, including the calculated shipping charge, and include a note to us that you would like to pick up the dehumidifier yourself. Then, don't complete payment. We will send you an invoice with a discount to bring the shipping charge down to $8, and a total of $217.99 due. Then when you complete payment, we will send you the address for pickup.
*** Customer service and satisfaction is our TOP priority ***
For all buyers of this dehumidifier, we will send you an electronic (PDF) copy of the operation manual, at no additional cost to you, so you don't have to waste time searching for it online if you happen to lose the paper manual. Don't settle for less! Please contact us if you have any questions or issues with this item. California residents pay 8.25% sales tax.