HOW TO MEASURE
Measure around your dogs/cats neck close to the shoulder and allow room for a comfortable fit. You should be able to fit a finger comfortably under the collar. If your dogs measurements are near or in between two different sized collars, order the next size up to allow for growth and/or a comfortable fit. Collars are sized in inches from the 1st to the last hole and also the total length is stated.
If you have any questions please ask and we'll be happy to help!
We offer postage discounts when multiple items are purchased!
SHIPPING TERMS
We aim to get your item sent to you within 1 working days by An Air Mail. Your item should arrive to you between 10 - 15 working days. If your item hasn't arrived within 18 working days then please check with your local collection office first before contacting us.
RETURN POLICY
ALL ITEMS MUST BE RETURNED WITHIN 7 DAYS
If you have received the item and it is faulty then we ask you to take a photo of the damage and email it to us so we can assess the damage to the item. If the item is deemed to be faulty then we will refund you in full once we have received it back. If however it is the wrong size then we will offer an exchange as long as the item is in stock in a different size, but return and re-postage costs are to be covered by the buyer, so please make sure that you order the correct size.
It can be affected due to monitor color setting, camera or lighting, if you have any question, please contact us!
FEEDBACK
We are an 100% feedback Seller and always aim to give all of our customers a 5 star service. If you have any questions or concerns upon receipt of your purchase, or indeed at any time, then please contact us first before leaving any feedback and we will do our very best to resolve the issue for you.
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