Plant Hardiness
All plants sold on our website are field grown in the north and are cold hardy. Our plants unless otherwise stated in the description will grow in all areas we ship to and are hardy in zones 3-9.
Substitution Policy
Orders are filled by item number exactly as received. If a variety
is sold out, we reserve the right to substitute one of equal or greater value.
If you are not happy with the substituted item, simply return the original shipping label with a letter of complaint for shipment of the original item when available or a refund.
Free Gift Trees
Online Tree Farm does everything possible to ensure that we have low prices on the internet. To show you how much we appreciate your business, we are offering a Free Item from the list below with every Order!
How the offer works
There is no minimum order amount and you can order as often as you like to get more FREE PLANTS, however orders cannot be combined to save on shipping costs.
Although we invite your choices, we Cannot Guarantee you will receive the plant you choose. We will choose your FREE GIFT TREES for you from the list below or You Can Enter Your Choices in The "
Message to onlinetreefarm" on the payment page of our checkout by clicking on the
Canoe Birch Tree |
Little Leaf Linden Tree |
| Flowering Crabapple | Cottonless Cottonwood Tree |
| Flowering Dogwood | Black Rum Cherry Tree
|
| Japanese Rugosa Rose | Nannyberry Bush
|
| Fuji Apple Tree | Flowering Pear Tree |
| Gala Apple Tree | Golden Delicious Apple Tree |
***** If a variety of Free Gift Trees
is Sold Out, we reserve the right to Substitute one of equal or greater
value.
Order Payment & Processing
When
you place an order we will receive an alert letting us know you have submitted an order for processing. We will, within 24 hours review your order and then send you an email that will contain a link to a secure checkout where you can complete your payment transaction. If you requested to pay by check or money order you will receive an invoice which you can print and mail in with your money order, personal or bank
check payment. Once your order has completed the payment processing
stage your order will be prepared for shipment during the shipping window you requested at checkout. If you cancel your order during processing
we will charge a $5.00 cancellation fee. Once the payment processing phase has
completed
orders cannot be canceled. We do reserve the right to cancel any order and refund in full for any reason we see fit.
Status Updates
Our
website will give you automated status updates through the packing
phase of your order, your order will then ship according to the
schedule on our website without notice. You may at anytime request an
status update by contacting us at [email protected] or the status request phone number we provide you with your "Processing Completed" status update.
Shipping Schedule
We Post a Shipping Schedule
on this website with approximate seasonal ordering deadlines and
shipping dates. Please note that this is a rough guideline only and
these dates could change without notice. The schedule gives you a zone
by zone shipping date range and ordering deadline, however it is always
wise to check with us before you order because if it is July and we
still have dormant stock available in our cooler we might ship the plant
before the next shipping season. Always keep in mind that plants must
be harvested and shipped in a dormant state or they will never survive
and we could not offer the warranty we offer. The availability of
dormant stock is the cause of most delays in receiving plants and is not
intentional, so order early to insure you receive your order on time,
even if the grower has a bad year with a particular variety.
Shipping Method
Due
to State Restrictions and Agricultural Inspection requirements Live
Plants must ship via truck to your local Post Office and your local
postal carrier will deliver your plants to your home. Some orders can ship UPS, either way you will receive online tracking information when your order is shipped.
Warranty and Return Policy (Plants)
WHEN YOUR ORDER ARRIVES: Keep The Shipping Labels & Packing List!!
When you order trees and shrubs from The Tree Farm your order is guaranteed to arrive in a good, healthy condition or we'll replace them at no charge. Preform the SCRATCH TEST as specified in the instructions on your woody plants and if you determine your plant is dead please contact us immediately for instructions. PLEASE DO NOT RETURN PLANTS UNLESS INSTRUCTED TO DO SO! You can also Return Your Entire Order For any reason for a Refund (Less Original Shipping & Packing Cost and a 10% restocking Fee) Within (14) Days, We do not pay for return shipping costs and Please Inform us of The Return Date.
30 Day Warranty
All products purchased on this website come with a 30 Day Warranty. If the item fails within the warranty time period contact us immediately. You will be asked to provide images via email and once your claim is approved you will receive store credit equal to your claim.
The warranty/store credit offer is only valid on items purchased from us and planted according to the planting instructions included with your purchase. Free Gifts are not covered in the warranty.
WE DO NOT REFUND LIVE PLANT ORDERS ONCE PROCESSING HAS COMPLETED UNLESS PRE-APPROVED! PACKAGE RETURNS AND REVERSALS WILL NOT BE ACCEPTED UNLESS PRE-APPROVED!
SUBSTITUTION POLICY
Orders are filled by item number exactly as received. If a variety is sold out, we reserve the right to substitute one of equal or greater value.
