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Policies
At Schell Scenic Studio, Inc., we strive for excellence in all aspects of our business. However if you are not satisfied with your purchase, please contact customer service within 7 business days of delivery (day package is received is day one).
Same Day Shipping
Orders are generally shipped the same day that payment has cleared unless otherwise specified. This is our standard procedure and not a guarantee. Orders received after that time and on weekends or holidays are shipped the next business day. Although we place a high priority on getting your order shipped as soon as possible, please note we make no guarantees as large orders, seasonal peaks, severe weather conditions or other circumstances may sometimes delay shipping.
Schell Scenic Studio, Inc.is bound to the rules and regulations of each carrier. Once the carrier receives the package, we have no control over the actual delivery time it my take to be delivered. We declare that once the package has been handed to the shipping carrier that liability of the package no longer lies with Schell Scenic Studio, Inc. We are therefore not liable for lost or stolen merchandise. Schell Scenic Studio will not refund or reship any package that has been marked as "Delivered" by the carrier even if recipient claims non-receipt. It is possible that the package was left with neighbors, behind a bush, in the garage, between the doors etc. We suggest that the recipient contact the delivering carrier to verify where parcel was placed.
Schell Scenic Studio, Inc. has no control over a carrier's decision if your location is considered 'safe' to leave a package. If this happens the carrier will leave a notice notifying you that an attempt was made for delivery. You must follow the carrier's directions on the notice for delivery of your package. If any package is returned to Schell Scenic Studio for any reason, no refund will be issued.
Return Policy
7 days - Merchandise Credit. All refunds are issued as store credits to be used on your next purchase, and must be received within 7 days of receipt of purchase unless otherwise instructed.
All returns and exchanges are returned at your expense. If you need to return any item, please contact us for details.
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