policies

Welcome:
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***If at ANY time you have a question or concern about a product listed please don't hesitate to contact us!  We cannot be held responsible for listing errors or mistakes and reserve the right to edit or remove a listing at any time.

Many of our listings will be of kits, mini kits, add ons or single items.  If there is an item you are interested in from a kit or add on and it is not offered for sale individually, please email us and we will let you know if it is available as a single item purchase.

All items listed will be in NEW condition unless otherwise stated in the listing. 

We are unable to carry every amazingly scrumptious scrapbook item available so in order to better serve our customers we offer custom order requests and also list special order items.  The special order items are noted in their descriptions that they are special order and will have a delayed shipping date.  If you're looking for a specific item(s) and cannot find it or would like a price quote on an item not listed please contact us at etsy(at)splendidscraps.com  We will respond to you with the item(s) availability and a price quote.

Payment:
We offer the following Payment Methods:


Paypal:  Paypal payment must be received upon order completion.  Payments not received will be canceled and placed back online and locally for sale.

***If for ANY reason your order is canceled due to non payment you will be notified via email and you may place a new order.  Because our stock is limited and only a certain number of our exclusive kits are available we cannot guarantee that the item(s) from your initial order will be available later for purchase.

Shipping:
We calculate actual shipping cost by weight and size. We ship via USPS with the options of Parcel Post, Priority Mail or Express. In most all cases a tracking number will be provided to you.  (On rare occasions we have had problems processing shipping addresses online and have had to mail it from the local USPS branch which resulted in forfeiture of free package tracking.)  If we can not complete the online submission of your order for shipping we will ship your order directly from the nearest USPS location without a tracking number unless it is requested beforehand.  An email will be sent to you letting you know that your order has shipped and a tracking number could not be provided.

If for any reason you would like a different shipping method, whether it be an upgrade for faster delivery, downgrade to save on shipping costs, shipping insurance, a different carrier, international shipping or anything else, please contact us so that we may address your specific requests.  Please keep in mind that changes or additions to our default shipping procedures may incur additional charges to your order.

We can not be held liable for lost, stolen or damaged shipments.  We can however give you the option of purchasing insurance for your order which will protect your investment in the rare case that anything should happen to it after it leaves our hands. 

Return Policy:
At this time we only accept returns if the item is not the same as the item ordered or if it is defective.  Please contact us if you are unsatisfied with your order for any reason.  Please understand that occasional mistakes/errors can be made in the listings and although we do our best to ensure complete accuracy, do not hesitate to contact us if you have any concerns about a listing before placing your order.

Tax: We do not charge sales tax on orders shipped out of state. If applicable, Missouri residents will have Missouri sales tax added to your order during Checkout.

Contact: We value your feedback. Please contact us with any questions or comments at [email protected]