Policies

It is agreed that Stenella Antiques & Interiors is an online furniture retailer, selling goods to consumers and that all items are being sold in as-is condition with no warranties or guarantees either expressed or implied. Stenella Antiques makes every effort to accurately describe and photograph any and all items to the best of their ability. It is suggested that buyer make all inquiries and questions prior to committing to an online purchase. All items are available for preview and inspection at our showroom and all potential buyers are invited to come view and inspect prior to making final purchase. Buyers are welcome to hire or have their own third party make inspections of items prior to committing if they do desire. The buyer, whether acting as principal, agent, officer or director of a company or otherwise, in any capacity whatsoever, and the company he represents, both jointly and severally agrees to indemnify and save harmless Stenella Antiques and its officers, directors, employees, agents, attorneys and its consignors, from any and all actions, causes of action, suits, damages, costs, and losses of any nature, including injury and death, arising from the purchase or use of any items. All items are sold "AS IS-WHERE IS" without any guarantees or warranty expressed or implied, statutory or otherwise of any nature whatsoever in respect of the lots offered at the auction. Specifically, but without limitation, Stenella Antiques makes no representation or warranty that any of the lots conform to any standard in respect of safety, pollution or hazardous material, or fit for any particular purpose. Stenella Antiques, sellers, or any member of their staff make no guarantee as to the authenticity, of any particular age, year of manufacture, model, make, mileage, hours, condition, or defect of any lot or item being sold. Buyers are encouraged to make their own physical inspection and rely solely on that inspection before bidding. Failure to inspect does not negate that Bidders responsibility to perform under the auction terms and conditions. Purchaser is responsible for all shipping and delivery charges for all items purchased. Stenella Antiques and its employees make no recommendations as to any carrier or delivery companies. Stenella Antiques does have a list of suggested carriers on their website and in the showroom as a courtesy to the buyer. Purchasers are welcome to use any licensed carrier of their choice providing they provide Stenella Antiques with a Bill of Lading, condition report and are insured and authorized to carry such goods. Any refunds, either cash or credit, shall be for the purchase price only; shipping costs excluded. All shipping is at the expense of the buyer and shall be paid directly to appropriate shipping company. Upon request, Stenella Antiques will transport items to The UPS Store in Doylestown PA. Purchaser will pay packing, shipping and insurance for items directly to The UPS Store prior to being shipped. Stenella Antiques and its employees will not be held liable for any damage, loss or delays caused by any shipping carrier or agent. State and local sales tax will be assessed and collected on all purchases unless legal exemption documentation is provided at the time of sale. Purchaser shall not be entitled to remove any item from the showroom facility until all his purchases are paid for in full including all applicable goods, rendered services, sales or use taxes. Purchaser is responsible for insuring his purchases immediately. Stenella Antiques shall not be responsible for loss, damage, or theft of any purchase. Stenella Antiques shall not be held liable or at fault for any workmanship, improvements or adaptions performed on items. This includes but is not limited to upholstery work, refinishing, lighting, alterations and touch-up that is done. In the event of damage or loss, Stenella Antiques will provide whatever documentation is necessary to help buyer receive insurance or reimbursement from shipping company. Stenella Antiques will allow for the return of any purchase (exception, see #11.) within 14 days of payment for any reason and without prior approval. Purchaser just needs to contact Stenella Antiques before 14 days and refund of purchased item will be given. Refund exception- There will be no refunds or credits given for any deposits or monies placed for special orders, items which have already had upholstery work or other alterations started. This includes but is not limited to deposits or purchased special orders of Jansen Furniture Co, Maitland-Smith, Friedman Brothers or other manufactures. These items are non-refundable. There are special exceptions, but prior approval must be granted by Stenella Antiques via email or writing stating revised agreement. If purchaser wishes not to take possession of such items, these items can be offered for sale at Stenella Antiques on a consignment basis. Contact Stenella Antiques for consignment procedure and contract. Any purchased items that are paid for, but not picked up within 6 months of purchase will be resold and any monies received forfeited (unless prior arrangements have been made). We will gladly store and hold items for up to 45 days at no charge, after that a $45 for each month charge will be applied. This balance will need to be paid in order for any item to be removed from the premises. Stenella Antiques has an affiliation with Stenella Interiors but is in no way is affiliated with any other online or brick and mortar retailers. Stenella Antiques wants all of its customers to be satisfied with their purchases. We will do what we can to make your online purchase a positive experience and look forward to having you as a satisfied repeat customer. Always feel free to call or email any questions to one of our experienced staff.