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Policies
Payment Policy and Instructions
1. Payment by Paypal is definitely preferred. Credit card processing is only done through Paypal.
2. You can wire money using any of your local banks if the facilities are available. Please check with us for further detail before sending at [email protected]
3. Money Order or Cashier Order in $ US will only be accepted if your combined sales value is above $ 300 due to high bank fee for currency conversion. Please check with us on the Payee Name and other details before sending.
Note. - Money Orders, Cashier Orders Please pay $6 bank clearance charge.
4. Alternatively you can send International Money Order (Bank Draft) in either Thai Baht or $ US Dollar for any combine sales value and likewise check with us on the Payee name.
Once payment is cleared, we will process your shipment and ship out within 24 hours during business hours. If you pay via money order, personal or business checks, please allow 2 to 3 weeks from the time we deposit your check before shipping. We do not accept credit card Payments over the Telephone or Via Fax. For more detail on shipment, please refer to our Shipping Details.
SHIPMENT POLICY AND INSTRUCTION
For purchases or combined value up to $500, the type and cost of shipment methods and conditions are as follow.
1) By Registered Mail at $ 8.00 (No insurance). (Delivery duration will be approximately 2-3 weeks upon shipping out). For each additional item you have to add $1!
2) By  Envelope at $ 32.50 ($ 3.00 insurance included). (Delivery duration will be approximately 3-5 working days depending on location)
For sales or combined sales >$500.00, shipment by at $ 37.50 is a definite and there will be a separate premium on additional insurance. Please contact us for more info.
*Prices mentioned are only for the U.S.A. For shipping costs to other countries please contact us at [email protected]
* Payment must be received within 7 days from the end of an auction. If payment is not received within this period, item will be re-listed, auction will be forfeited and a negative feedback may be left.
* You may combine as many items as you wish to up to 10 days for one shipping. Please let us know your intent by email. [email protected] Once you checkout your items, no further items may be combined with that invoice.
* will not ship product to P.O. Box Address. For high value item, please provide us your reachable contact number so that can contact you for delivery (if necessary).
* For buyers who have "unverified" and/or "unconfirmed address" status, we will delay 3 to 4 working days before shipping out. Any other special arrangement, please let us know in advance so that we can act according to your instruction quickly and accurately.
* Please note that we are not liable for any tax incurred. All shipments may be subjected to tax by their local customs.
* Registered mail - Delivery duration will be approximately 2 weeks upon shipping out.
* - Delivery duration will be approximately 3-5 working days depending on location
* Please note, we do not make money from shipping. All the rates given are by The rate is subjected to changes and we will inform you accordingly
RETURN POLICY AND INSTRUCTION
* We are very stringent with our Quality. We do not deal in Synthetic or Man Made Gems. All our gemstones are 100% natural. If an item has been determined to be synthetic (by a recognized gemologist), you will receive a full refund without hesitation.
* In any event, if the item(s) you purchase is not in accordance to the written description stated (example incorrect weight, wrong clarity specification and/or different species) in the auction, return is gladly accepted. We always try to do our best to present our items as close to the actual color as possible. Please do note that the color does vary with different monitors. If you are in doubt, please feel free to check with us before bidding. We will love to assist you on this.
* For all returns, please do so within 3 days of receipt and inform us your intention by email. Upon receiving the return item, we will only refund you less 13% for restocking fee and shipping fee (if any) from the closing item value. Initial shipping fee is non-refundable. Damaged Items will not be accepted and will be returned to shipper. You may choose to leave that refund amount for future purchase or exchange for similar item and/or value. Before returning the item, please send by REGISTER POST only to the following address :
Thaichangems (Tanyasorn Chaiyaraj)
149 kwang road
Chanthaburi 22000
Thailand
* Please insure the merchandise against loss in transit and prepay freight and handling charges. Our company is not responsible for any gemstone or jewelry that it does not actually receive or that is not returned in accordance with the above terms and condition.
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