Welcome to thaietcgroup store. Should you have any questions or concerns about the items listed or for bulk orders and great discounts please don't hesitate to contact us. Thank you for your interest. Please read and agree the shipping policy and timeframe before purchasing   For hair that is naturally curly and extremely curly Make your hair Straight, Soft, Manageable and Beautiful      Description : Clairol Professional Permanent Straightening Cream for resistant hair - STRONG FORMULA  Condition : Brand new, sealed in box, never opened or used  Size : 100 ml + 100 ml = 200 ml Quantity : 1 box contains the following :                   1 x Hair Straightener Cream strong 100 ml                  1 x Tube of Neutralizer 100 ml                                    Step 1         Ok. Before you do anything you might want to use ( not the one you purchased ) a Clairol Sleek Smoother Straightening. It does not have to be Clairol brand. It can be any brand you can find. This treatment is used BEFORE hair straightening to help your hair not become damaged. You can go to the supermarket and ask them. There should be many brands to choose from.  Now, you should have TWO TUBES correct ?  Step 2  Open the Clairol Straigthening CREAM and put in a bowl. Put on gloves. Use a comb to comb the cream start from the Back to the front. Comb it evenly throughout. You do not need to put the cream near the hair root. Leave about 2 mm ( small gap ) between. Otherwise your scalp might feel irritated. Step 3  Then leave it on for about 5-15 minutes.  If you have Very curly hair you should leave it for 15-25 minutes.  Then WASH OFF with water and Dry. No need to dry completely. Step 4  ( if you want sleek hair ) use a hair straightener.  Like in the picture showed. If you dont need it SKIP this step :) Step 5 Open the Clairol Neutralizer and put in a bowl. Put on gloves. Use a comb to comb the neutralizer. Leave this for about 10 minutes.  Step 6. Wash off the neutralizer with water completely. Now you can use shampoo ( recommended to use Clairol products - as stated on the brochure )                                                 Questions :   Answers : 1) When will you ship out my package ?   After we receive the payment, please allow 24-48 hours to process your package before it gets shipped out. About 90% of the packages get ship out within 24 hours or the same day. 2)Does shipping come with a tracking number ?   No, it does not come with a tracking number. Should you require tracking number please add $3 USD. Please email us before  placing your order so we can send you an invoice. 3)Why does it take so long for me to receive the package ?   We try our best to ship out the package as soon as payment is received. However, when it comes to Customs and the Post office we have no control over that. It takes about 1-2 days to get processed before it leaves the country and from there it takes about another 1-2 days to arrive to your country and then waits to be processed by your country's Port and Customs and then the Post office. Shipping time varies from country so please check the shipping detail chart. 4) What if the item received is not as described / damaged/Lost? The first thing to do is please contact us directly. We will try to respond to all inquiries within 24 hours. International packages are subject to Customs inspection. Please contact us before any negative feedback is given. 5) What if I am interested in an item that you don't have in your store ?   We can get pretty much anything here in Thailand. Please contact us via Ebay and we will see if we can find what you're looking for. We are adding new products every week.   Shipping is through Thailandpost non-registered airmail. It does not come with a tracking number. Should you need a TRACKING NUMBER, PLEASE ADD $3 USD to your order. We ship all items within 24 hours after payment has been received ( unless it is a holiday). Shipping can take anywhere from 10-30 business days depending on the destination. Should you require EMS service, it is available worldwide but shipping charges will be extra. Insurance is $2.00 extra for each item. Countries: Estimated Delivery Time: Handling time: USA,CANADA 15-21 business days 1-2 days UK, EUROPE (MOST PARTS) 15-21 business days 1-2 days ITALY & SPAIN 15-30 business days 1-2 days AUSTRALIA, ASIA 15-21 business days 1-2 days RUSSIA, BRAZIL, GERMANY,ITALY 4-6 weeks depending on Customs 1-2 day All items sold are brand new and sealed. They are from top of the line supermarkets and high end department stores here in Thailand. You are buying what you see in the pictures and the description is to the best of our knowledge. We offer a full refund should the wrong product is sent though we will try to prevent any mishap after the product is received back or we can send you the correct item at no additional charge.  Please note:   Picture may not display the actual size as colors may vary.  Actual product packaging and ingredients may be slightly different than what is shown. We strive for customer satisfaction. Should there be any unforeseen problems please contact us and we will try our best to resolve it before any feedback is exchanged.

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