FAQ

I'm very interested in a certain product, but I don't see it on your web site. Can you get it? 
The CardBoard Hero carries a wide selection of sports and non-sports products. If you are looking for something that we don't carry, please Contact Us and we will do our best to track it down for you at a reasonable price!

Are your boxes/cases factory sealed and unsearched?  

Yes, ALL our boxes and cases are Factory Sealed and Unsearched!

What is the difference between Hobby and Retail? 

Hobby products generally have better odds for pulling inserts such as memorabilia or autograph cards. They also cost more than retail for this reason. Some products have inserts that are exclusive to Hobby boxes. Almost all our boxes are hobby and we always state whether a box is hobby or retail. Once in a while, we do get some retail boxes in stock and they are a great value.

I didn't get the stated Game Used or Autograph odds stated on the box/case. What can I do?  

The insertion ratios per box/case are stated on average across the entire production run and not always guaranteed per box/case. Any issues regarding content/quality should be directed to the Card Manufacturer. Save the box/case if you can (they sometimes ask for the serial number). 

How long will it take to receive my order? 

Please check our Shipping Information page for more shipping details and for USPS shipping times from our location to your shipping location. We ship with USPS unless a faster service is selected.

I live in the area. Can I come pick up my order?  

Sorry, but we do not have a retail presence. Our lower overhead helps keep our wholesale prices low and competitive.

Where do I mail payments? To whom do I make it payable? 
Please email us to get our mailing address for payments.

Do you ship to International locations (outside the United States)?  

Yes, but email us before you order so we can give you a special invoice with the international shipping adjustment.

Do you ship to PO Boxes?  

We ship our packages with USPS so, YES.

Does the free shipping apply to Alaska and Hawaii? 
Our Free Shipping promotion only applies to shipping within the continental U.S. and will be shipped via USPS.

I paid with Paypal and I want to ship to an address that is not my Paypal Confirmed Address. 
Sorry, but we can only ship to your confirmed address through Paypal.

What is your return policy?

All sales are final. Refunds/exchanges are not accepted. The only exception is if we make an error with the order.