1. All customers must contact us via email within 14 days if an event should occur. Please fill it out as completely as possible and send the form along with the returned package back to us.
2. In spite of the issue, customer’s item must be returned to our facility at the buyers shipping expense. If we receive an item without the item number your claim will not by process.
3. Upon receipt of the item and completions of our inspection, a refund or replacement will be processed. If the order is found to be defective, we can either grant a full refund (Credit Card, Paypal, or check), or a replacement with no additional cost. If the order is not found to be defective and we grant a refund, 80% of your original payment. Our warranty does not apply to products that have been misused, modified, repaired or abused by anyone. Xtremepower (inc) Products reserves the right as final authority on whether the products should be replaced or refunded.
4. will not be liable for any incidental, indirect, consequential, or damages of any nature arising from the sale of the product.
ATTN: We would appreciate it if you could leave us positive feedback as well. If for any reason a problem should arise, please contact us prior to leaving feedback and we will gladly assist you.
