Tickets Manager

• How to Use the Event Catalog to Create Listings
• How to Import Listings from a .CSV or .TXT File

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Use the Event Catalog or Import Files to Enter Ticket Information without Typing
To save time creating listings, you can use the Event Catalog to pre-fill most of your ticket information automatically. Alternatively, if you have a spreadsheet of inventory, you can import your listings into Tickets Manager to get started faster.

How to Use the Event Catalog to Create Listings
Instead of manually entering your ticket information, you can pre-fill these details instantly with the Event Catalog, which is located in the left navigation bar of the Edit Ticket Information page.

• Make sure you are logged in and click the Sales Manager tab.
• In the left navigation bar, click on Sell Tickets.
• Search the Event Catalog for your event name, venue, artist, or other identifying criteria.
• From the search results, identify your event and click the button to pre-fill your ticket information and eBay item specifics.
• Make sure you enter the remaining text fields, such as the section, row, and seats.
• Select the profile that you would like to assign to your listing from the Listing Profile dropdown menu located above the 'Add to List' button.
• Click the 'Add to List' button.

Note that after you add an item to your list, you can still edit the information for that item by using the action icons located in the edit bar. Learn more about the action icons.

How to Import Listings from a .CSV or .TXT File
In order to import your ticket information into Tickets Manager, please make sure your import file is formatted according to the following specifications:

1. Your file must end in a .txt or in a .csv extension.
2. If your file ends in a .txt extension, it must be tab-delimited. This means that there are tabs separating each column of data in the file, and there are no tabs used anywhere else in the file.
3. If your file ends in a .csv extension, it must be comma-delimited. This means that there are tabs separating each column of data in the file, and there are no tabs used anywhere else in the file.
4. The data in your file must be organized in rows and columns. Each row must contain the following columns of data, in this order:
   1. Event
   2. Venue
   3. EventDate
   4. EventTime
   5. Quantity
   6. Section
   7. Row
   8. SeatFrom
   9. SeatThru
   10. Notes
   11. Cost
   12. Ticket ID
5. A header row containing the column headings may be included in this file, but is not required. Excluding a possible header row, your file cannot exceed 100 rows, since that is the current maximum capacity of the importer.
6. Each column should contain the following information, formatted as follows (note that blank columns are allowed):

Column Heading	Contains	Formatting Requirements
Event	The name of your event	Formatted as an alphanumeric text string of no longer than 80 characters
Venue	The name of the venue where the event is being held	Formatted as an alphanumeric text string of no longer than 80 characters
EventDate	The date of your event	Formatted as MM/DD/YY or Month Day Year (no commas)
EventTime	The time of your event	Formatted as HH:MM AM and HH:MM PM or HH:MM (military time)
Quantity	The number of tickets for sale in your listing	Formatted as a number (no text)
Section	The section in which your tickets are located	Formatted as an alphanumeric text string of no longer than 80 characters
Row	The row in which your tickets are located	Formatted as an alphanumeric text string of no longer than 80 characters
SeatFrom	The starting seat number for the range of tickets you are selling for this event	Formatted as an alphanumeric text string of no longer than 80 characters
SeatThru	The ending seat number for the range of tickets you are selling for this event	Formatted as an alphanumeric text string of no longer than 80 characters
Notes	A short sentence of promotional information about your tickets	Formatted as an alphanumeric text string of no longer than 80 characters
Cost	The price of each ticket (currently this column of data is expected, but not used in the import process)	Formatted as $DD.CC or DD.CC
Ticket ID	An internal tracking number for this set of tickets	Formatted as an alphanumeric text string of no longer than 80 characters

When importing your ticket information from an import file, follow these steps:

1. Make sure you are logged in and click the Sales Manager tab.
2. In the left navigation bar, click on Sell Tickets.
3. On the Edit Ticket Information page, click the 'Browse' button to locate your file on your hard drive.
4. Make sure that the appropriate listing profile to apply to each of the tickets in the file is selected. Use the drop-down list to find the correct listing profile.
5. Click on the 'Import options' link to make sure that the system will process your file correctly:
   1. Select which character (comma, tab, semi-colon or space) is being used in your file to separate the columns.
   2. If your file has a header row of column headings, click the checkbox for 'Ignore header line' so that this row will not be interpreted as ticket data.
   3. If your file has a column in front of the 'Event' column (some POS systems export a file with an 'Edit' column as the first column), click the checkbox for 'Ignore first column' so that this column will not be interpreted as your Event name data.
6. Click the 'Import' button when ready to begin your import.