posted on April 15, 2001 12:25:19 AM new
So I am a NetBank customer and have been for more than a year. PayPal refuses to make me "verified" because of their criteria and the bank I use is not up to their standards since "they are an internet bank". PayPal is an internet payment service. Whats the difference? Well acording to NetBank the whole issue is arbritary, and PayPal won't even discuss the matter and explore methods to overcome this. So what does it mean to be verified? That I can send money to my PayPal account from my bank. Well I don't want to send money to my PayPal account I just want the stigma of being called an non-verified user removed from my account. What is worse is that had I registered with PayPal befor this policy was created I would be grandfathered in. What that means is anyone who is a NetBank customer and joined paypal before this change in policy are verified and any newcomers are out of luck. This is GARBAGE!! I am a seller, not a buyer, and anything like being refered to as a non-verified user makes me look shady! This is a form of defamation and should be examined by the Federal Banking Commision, which by the way recognises NetBank as a Full Service Bank. Come on PayPal get with it!
posted on April 16, 2001 07:30:26 PM new
Jim, I'm not sure that's true.
Solomone, I believe you are falling victim to perhaps some old rules they conjured up when PayPal had its own internet bank X.com. Maybe they wouldn't let people verify with CompuBank, NetBank and First Internet Bank because they were competitors?
Of course the PayPal logic is at its usual hilarity since they did allow you to verify with X.com. And it just got more wacky when they abruptly shuttered their internet bank and then told all their dual PayPal/X.com customers that they were no longer verified!
As far as PayPal being allowed to do whatever they please I disagree with Jim. Since PayPal is the dominant leader in person-to-person payments, their restriction of certain banks for arbitrary reasons is probably anti-competitive.
I'm sure PayPalDamon could trot out some corporate explanation... "security reasons" "fraud" but that's fairly absurd since PayPal itself is a completely internet operation. PayPal just wants to have its cake and eat it too. As usual.
posted on April 16, 2001 11:12:22 PM new
Well Damon, what about this? I just received the "you are about to be unverified" email from you guys. I was originally verified with YOUR bank (x.com) so somebody must have trusted my identity. As soon as x.com closed up shop, I opened a NetBank account and registered it with you guys. It's in my profile, trust me. So, what do I have to do to stay verified with my NetBank account?
PayPal isn't really regulated at the moment and so can actually take action without explanation or justification. It's shameful and ludicrious. Could you imagine that ever happening with your bank or credit card? It simply can't, because there are myriad regulations to protect you from such abuse.
You post this in the other thread and disagree with me here. Go figure.
posted on April 17, 2001 03:07:37 PM new
I should say that they do whatever they please, but I wouldn't go with they can do whatever they please.
I will say without more traditional regulations or a particular government agency monitoring them as banks and credit cards have (the agencies vary...) you'd really have to sue over certain issues if you felt they were acting unconsciencably or outside of the myriad consumer and financial laws.
Sorry for the delay in response. I would recommend trying another bank to verify the account. This is the response sent to users when problems arise.
The bank account that you added to your account can be used to withdraw funds. However, it cannot be used to add funds into your PayPal account and the addition of this bank account will not make you a Verified member.
PayPal uses an individual's ownership and control of an account at a financial institution as a key part of its verification process. This verification process allows individuals to transfer funds from their financial institution to PayPal, and to participate in the company's anti-fraud program.
We apologize for any inconvenience this may cause you.
posted on April 18, 2001 06:59:24 PM new
OK that is the point, I don't want to send money to my account just receive it. I would be perfectly happy to never pay for an auction with money sent to my PayPal account from my bank, ever. I am usually turning over about $1000 a week from my auctions and the percentage that passes through PayPal or billpoint varies but I would say it is about 50 to 80 percent through PayPal. I usually carry a ballance in the account of about $250 so funding my acct is not an issue. So, now that I have told you that here, since I started this post I have called PayPal customer service and asked for a superviser so that I may propose the same as I am here; block my ability to fund my account from NetBank funds, period, but take away the Unverified label from my account. I have yet to be called back even though I was promised I would be, maybe they will call tomorrow.......
posted on April 18, 2001 08:04:21 PM newThe bank account that you added to your account can be used to withdraw funds. However, it cannot be used to add funds into your PayPal account and the addition of this bank account will not make you a Verified member.
posted on April 20, 2001 06:39:15 PM new
And I would like a responce to my last posting from 2 days ago. Here it is again incase you missed it :
OK that is the point, I don't want to send money to my account just receive it. I would be perfectly happy to never pay for an auction with money sent to my PayPal account from my bank, ever. I am usually turning over about $1000 a week from my auctions and the percentage that passes through PayPal or billpoint varies but I would say it is about 50 to 80 percent through PayPal. I usually carry a ballance in the account of about $250 so funding my acct is not an issue. So, now that I have told you that here, since I started this post I have called PayPal customer service and asked for a superviser so that I may propose the same as I am here; block my ability to fund my account from NetBank funds, period, but take away the Unverified label from my account. I have yet to be called back even though I was promised I would be, maybe they will call tomorrow.......
By the way as of today I haven't heard a thing, thanks, ever fathful, dedicated, concerned, and vigilant, PayPal Customer Service!
posted on April 24, 2001 07:16:26 PM new
But gosh darn it! I still can't get an answer to my post! Come on, can't you come up with some line of BS to shrug off my solution?
posted on April 25, 2001 08:42:51 PM newMy answer is what was posted. If a user gets that message when trying to register a bank account...they need to try a different bank.
C'mon Damon...that's not an answer to the posts in this thread. What if I have no other bank account? Why will these bank accounts not fly for the verification process...especially for users who we already verified with an x.com bank account. I am still the same person (I think), so how is it that I could become unverified?
It seems to me that there is an unstated alterior motive at work here. Does the fact that Netbank, Compubank, etc. refuse to allow transfers OUT of their accounts have anything to do with it? If so, why is that relevant with respect to the concept of identification?
posted on April 25, 2001 11:11:42 PM newIt's got nothing to do with identification and that is why he will not answer the question.
Well, I am sure that the identification issue is valid, but as we have been saying all along, once an individual is verified, his identity isn't going to change. (Those involved in the Federal Witness Protection Program are exempt.) So, yes, there has to be something more at work here. If it is a simple "We need access to your bank account in the event of fraud" type of answer, then so be it, but let's be upfront about it. But, it's been reiterated on these boards that Paypal will never take money from a user's bank account without permission, so why the need for access?
I think that maybe my free t-shirt is in jeopardy here because I am pushing this issue (wink) but I think the questions are valid and as yet unanswered.
Also, I think labeling a user as "unverified" after that user was "verified" is in some sense (not legal) slander (or is it libel, I never remember the difference).
posted on April 26, 2001 12:53:42 PM new
So here is my third try to get an answer to this one. and I think it is most telling when you see that I remove the question of transfers from my bank to PayPal and/or paying for auctions with my PayPal account and no one wants to even talk about my suggestion, not customer support not paypaldamon, no one. Kind of funny and sad at the same time, can't come up with a good answer so pretend you didn't hear the question. And once again here is the question as reposted from the previous two times;
OK that is the point, I don't want to send money to my account just receive it. I would be perfectly happy to never pay for an auction with money sent to my PayPal account from my bank, ever. I am usually turning over about $1000 a week from my auctions and the percentage that passes through PayPal or billpoint varies but I would say it is about 50 to 80 percent through PayPal. I usually carry a ballance in the account of about $250 so funding my acct is not an issue. So, now that I have told you that here, since I started this post I have called PayPal customer service and asked for a superviser so that I may propose the same as I am here; block my ability to fund my account from NetBank funds, period, but take away the Unverified label from my account. I have yet to be called back even though I was promised I would be, maybe they will call tomorrow.......
By the way as of today I haven't heard a thing, thanks, ever fathful, dedicated, concerned, and vigilant, PayPal Customer Service!
and I will keep on posting this question every few days until some one decides to answer it.
posted on April 26, 2001 12:58:26 PM new
You know what makes all this even worse, with out sellers like me, no one would need paypal because there would be nothing to buy.
[ edited by solomone on Apr 26, 2001 12:59 PM ]
posted on April 27, 2001 06:17:36 PM newMy answer is what was posted. If a user gets that message when trying to register a bank account...they need to try a different bank.
Damon, surely you must realize how ridiculous statements like this make PayPal look!
PayPal doesn't do the bank account verification to establish identity. Not even close. We know it. You know it. You know that we know it.
The above quote from your post is yet another example of double-speak. It serves no purpose other than alienating your customer base. Why on earth would you (or any spokesperson for a financial services company) continue to post in this manner? Why not give a direct answer to a direct question for once? The question asked is not difficult in concept. PayPal has made the decision to enact a verification process that is unfair and completely unjustified in the minds of many of your users. A simple question regarding the logic behind that decision deserves a reasonable answer. Double-speak doesn't qualify as reasonable. You could save yourself, your company, and your customers a ton of grief if you would be a little more candid and a lot less evasive in your answers.
posted on April 27, 2001 06:39:31 PM new
Richeddy-
Still no response? We feel ignored here....
It's Catch-22. If you check out the thread below, you will see that it has plenty of answers (albeit not necessarily answers to the questions being asked), and it was locked, while this thread has few answers, and remains open. Either way, I wouldn't hold my breath waiting for an answer to your question.
posted on April 27, 2001 06:47:35 PM new
> My answer is what was posted. If a user gets that message when trying to register a bank account... they need to try a different bank.
The above is a PERFECT example of the typical non-responsive B.S. from PayPal customer service.
Fortunately, PayPal isn't the only game in town...
- Dan
[ edited by dblumenfeld on Apr 27, 2001 07:03 PM ]
posted on April 27, 2001 06:50:27 PM new
You know what guys, its ok. He/she doesn't have to answer us. I have taken a copy of this thread and wrote a three page letter and sent it all to already 17 major newspapers as well as 20/20, Dateline, MSNBC's news desk, and NBC's news department here in NYC where they do a thing called "shame on you" that gets picked up nationally sometimes. If you can think of more places to send this to, post them here, and if you know someone who may want to pick up this story, let me know. Its funny how easy it is these days to get information out to people like the ones I've sent this story to. I wonder how many will be interested in looking into these business practices and asking the same questions we are with a camera on their shoulder? Do you think they will have better luck getting answers?
posted on April 27, 2001 07:01:24 PM new
> If you can think of more places to send this to, post them here, and if you know someone who may want to pick up this story, let me know.
For kicks, you could always send a copy of the letter to the FTC, your State's AG office, PayPal's investors, etc.
Speaking of which, did PayPal ever figure out a way to repair their lousy rating with the BBB?
- Dan
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