posted on June 12, 2001 07:54:41 PM newDamon wrote: You have admitted that you filed your claim after the period elapsed, which is an item that PayPal would have no control over.
Hi Damon,
This customer was told by your own representative to file the claim. He would not have done so had your rep not told him to proceed. The situation is born out of PayPal's error, not the user.
For you to continually try to imply otherwise is deceptive.
posted on June 14, 2001 02:29:25 PM new
Hi loggia,
While I am certainly sorry that the user encountered a problem with another seller, and that they may have mis-interpreted the email advising that they have been in receipt of the claim, there is very little I can do for the user. They did not file within the claim timeframe (then at 60 days) and it was nearly a month past this.
posted on June 14, 2001 04:01:50 PM new
It should seem very clear that PayPal is not going to get involved in what may or may not have happened in some email, there is nothing to be gained. The rules are the rules. Time to move on.
PurpleHaze, did Damon ever supply an answer as to why your time was wasted or an apology?
No.
ppd:
While I am certainly sorry that the user encountered a problem with another seller, and that they may have mis-interpreted the email advising that they have been in receipt of the claim, there is very little I can do for the user
For starters, you can answer my 5 questions, plus this new one:
How do you interpret this, since you assert that I am mis-interpreting it?
"The fraud report may be filed from the date of promised delivery."
roofguy:
It should seem very clear that PayPal is not going to get involved in what may or may not have happened in some email, there is nothing to be gained. The rules are the rules. Time to move on.
Thanks again for your oh-so-enlightening addition to this thread. However, let me clairfy for you...this was not as issue of 'what may or may not have happened in some email'. This was a commitment made by PayPal support staff, and I expect clarification as to why it was not followed through.
Until such time as that happens, I will not be moving on, no matter how bad you'd like me to. You are free to follow your own advice, ok?
[ edited by purplehaze1967 on Jun 14, 2001 07:24 PM ]
posted on June 15, 2001 11:32:03 AM new
purplehaze1967,
We can't all be wrong! Look around this board and tell me that PayPal doesn't have problems!
I've had a PayPal problem on this board for some time and have received nothing productive from PayPal or it's cheerleaders. Apparently, they interpret the English language differently than the rest of us.
What meaning does the average person get from statements like:
"The fraud report may be filed from the date of promised delivery."
"PayPal's consumer protection programs... are designed to help buyers recover from sellers who do not ship the promised goods..." (Does "promised goods" mean anything that arrives in a box?)
"Additional Protection for eBay Auctions... This Additional Protection does not apply to disputes about the quality or attributes of delivered goods..." (My payment wasn't the result of an eBay auction, but they seem bent on applying parts of this "extra protection" policy since it apears in their favor.)
I've learned that I'm not going to get any acceptable solution from PayPal (or through these postings), but I continue just to warn others of PayPal's many shortcomings.
Please file a complaint with the Santa Clara County Better Business Bureau. Their web address is www.bbbsilicon.org and their phone number is (408) 278-7400. If you need their mailing address, it is: 2100 Forest Avenue, Suite 110, San Jose, California 95128.
Maybe if the BBB gets enough complaints regarding PayPal's poor customer service and outright deceptive business practices, they will shroud this company in enough bad PR to dent their wallets.
Good luck with your claim and please keep me posted as to your progress (or lack of).
posted on June 15, 2001 12:33:45 PM new
PayPal are are great example of one that says that it is a "Service" but in fact is not service centric.
Instead of considering the right thing for the client and doing "the right thing" they choose instead to hide behind blanket "not our fault" guidelines.
They forget that guidelines and policies are just that, they are not incontrevertable laws that once violated will cause the whole world to tumble around their feet.
They elect to hide behind those policies and to delay at all costs in the hope that we will give up and go away and do you know what, they are probably right. Most threads on this board end with "I have given up on PayPal ......".
Sad to say that we will all probably lose out in the end and nothing will change. PayPal get enough new clients and make enough revenues that they have no vested interest to change. Most of us, whether we like it or not, are small fry to them. So they lose a few more clients that generated pocket change. Their model allows for them to thrive without retaining that many clients. When eventually their reputation is shot and new clients strat to dry up (dare I say xcom) they simply reorganize and start all over again.
PayPal have elected not to pay the fees necessary to become a real banking entity most likely because of the added scrutiny that the feds would place on them. Its unlikely that they could continue to operate under the same standards that they do today if Uncle Sam was in their shop.
Until we get together and fight as a class action we will all do they same thing no doubt. Eventually roll over.
How many threads have you seen that end with the clients expressions of satisfaction and praise for PayPals efforts to help them out.
[ edited by Fortnum on Jun 15, 2001 04:16 PM ]
It looks like the BBB will be my next step. I doubt they will be able to force PayPal to live up to the what the told me would happen, but at least my voice wil be added to the multitudes of dissatisfied customers.
fortum:
You are right as well. Bottom line, PayPal doesn't care one iota about me and my two-bit account. No problem for them as long as there are lots of new users, who have not been put off by the eternal b.s. that PayPal customer disservice dishes out to its victims (ie: customers).
I will never get even a partial refund, and it's looking quite doubtful that ppd will even bother to answer my legitamate questions.
All I can do is continue to publicize this situation on any relevent forum, in the hopes that it, coupled with the many other dissatsfied users, will make some shy away of patronizing PayPal at all.
posted on July 2, 2001 10:22:50 PM new
Hey, PurpleHaze, here's an article you may want to check out.
Excerpt: "If an employee of a company makes an oral misrepresentation that causes you damage, you have a legal right to get your money back from that company...
posted on July 3, 2001 08:37:15 AM new
loggia said:
Excerpt: "If an employee of a company makes an oral misrepresentation that causes you damage, you have a legal right to get your money back from that company...
I probably do have some legal basis to stand on, but the reality of the situation is that a lawsuit would be cost and time prohibitave, even if I were to win.
PayPal knows this, and that is why they will not lift a finget to help resolve this situation in a mutually acceptable manner.
posted on October 18, 2001 08:35:16 PM new
Everyone I would Like To Start a Anti-Paypal site. Which we should spread all around ebay, and all over the net. We should inform people not to use paypal, and offer advice to help people suffering a loss from fraud.
