posted on May 23, 2001 07:19:30 AM new
My case started in Sept. 2000. It is still ongoing. I am still restricted.
To clear up the matter with Paypal, we negotiated a settlement. I agreed to send PayPal $89.20, which I did at the beginning of May. I sent the payment to their specified address. I contacted them on 5/22/01 to see "How's it going". This is their response:
Dear Mr. Krueger,
We have not yet received your payment. We believe the check is being returned to you because we are now only using our local PO Box for accepting checks and money orders.
Please resend your check to the following address:
PayPal Operations - Chargeback
P.O. Box 45950
Omaha, NE 68145-0950
If you do not receive the check back within a week, please let me know. We apologize for the inconvenience.
Sincerely,
Julie
Chargeback Division
So here we are, another time around the loop. My response to them:
Yeah and you can send me a stamped, addressed envelope, with the correct information on it, if you want the check. What a bunch of buffoons! I've had all the inconvenience from you that I will take!!!
posted on May 23, 2001 02:41:21 PM newI would be willing to add my experience to a lawsuit. Paypal has restricted my account with just under $400 in it. I don't know why.
Well, it does sometimes happen by accident, for example, the above case, where the PayPal customer's bank reported that the PalPal customer was unauthorized to access that bank account. Turned out to be the bank's fault. Consider, if you were running a payment service, and some bank reported that your customer was attempting unauthorized access to a bank account, you'd lock things up real fast.
By far the majority of cases, the PayPal customer DOES know why, but finds it convenient to overlook the reason. Got two business accounts? Declined to respond to a chargeback or two? Something is amiss, and very seldom does the customer truly know nothing about it.
posted on May 24, 2001 05:42:32 AM new
"By far the majority of cases, the PayPal customer DOES know why, but finds it convenient to overlook the reason. Got two business accounts? Declined to respond to a chargeback or two? Something is amiss, and very seldom does the customer truly know nothing about it."
Roofguy, you have expressed this sentiment a number of times as thought it were fact. Now how exactly do you know this to be the case?
Are you psychic?
Do you have "inside information" somehow?
Are you just that cynical?
posted on May 24, 2001 06:16:30 AM new
Methinks that "Roofguy" must work for Paypal. (no smiley face here) Otherwise he wouldn't have said that drivel after soooooooo many of us have already had our fill of PP and their BS games.
It certainly doesn't take a professor to figure out that there is something going on here. It is not that all of us are "overlooking" details. Simplly put ... It is the *fact* that PP has poor business practices, poor communication, poor performance, and as a result - poorer customers.
posted on May 24, 2001 07:32:19 AM newIt is not that all of us are "overlooking" details.
It IS that all posters in the recent past who have had their accounts restricted have either "discovered" the problem after it was pointed out to them, or have silently faded away after Damon reported that the problem was fixed, and invited the original poster to discuss the case.
Every single case (5 or 6).
Now if someone would like to believe that a person accessing a PayPal seller's account from Indonesia would have had NO CLUE that that could be the problem, go ahead, but don't expect anyone else to. If such people would include that kind of fact while reporting their problem, they might seem more honest.
[ edited by roofguy on May 24, 2001 07:36 AM ]
posted on May 25, 2001 06:07:25 AM new
I don't understand how Paypal decides on what account to restrict. I paid someone $200 through Paypal in May 2000 and sent her a money order for the balance. The woman never delivered and I reported her to FBI, etc. In October 2000 the woman finally sent me a FAKE beanie baby. I reported it to my State Attorney General, her State Attorney General and put in a fraud complaint with Paypal. Then I went to court and got a Judgement against her. I sent a copy to Paypal. They have not seized her account and sent me an email saying they were not like a bank and couldn't do that ???? Why not??? She is still merrily doing business and getting complaints of non-delivery on another auction board. Other people have told me that they complained about her to Paypal. I'm out $330 total and Paypal will not put a hold on her account, even though she commited fraud. ack!
see http://www.geocities.com/burnaby1953
It's the principle of the thing.
posted on May 25, 2001 06:31:49 AM new
I got the following (See Note #2)from PP. Shows just how worthless they really are. They say I'm due a refund but the seller has a $0 balance. No sh*t Sherlock! They ripped of over 40 people!
Mr. Paypal Damon, what happened to the $200 refund I am due as a member from PP as stated in their Buyer Complaint Process? (See Note #1)
<{{{=<
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Note #1 -
If eBay’s dispute process is resolved in your favor, you must contact PayPal customer service with proof that your eBay claim was granted to be eligible for PayPal's supplemental eBay coverage. This must be done within 30 days of eBay's grant. Buyers may receive up to $200 additional coverage from PayPal when they qualify for eBay's insurance policy (currently limited to $200).
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Note #2 -
Dear PayPal User,
PayPal has concluded the investigation of your Buyer Complaint. As our
policy states, we conducted this investigation on a best effort basis and
made no guarantee of funds recovery.
Our investigation has revealed that the seller is at fault and as a result
you are due a refund. However, we regret to inform you that we were unable
to recover funds from the sellers account, as the seller's account balance
is $0. If this transaction occurred on an auction site, we encourage you
to contact that auction site, as they may provide you with insurance
coverage.
We value your business and regret that you have had this experience. To
avoid similar experiences in the future we recommend that you read our
Security Tips on our website located at:
posted on May 27, 2001 05:30:00 AM new
My problem was solved by Damon who was very cordial and helpful. (I still protest sending in my bank statement) It looks to me from some of these posts that they are trying to be more responsive. ........Now, after a couple of weeks I see roofguy has resurfaced and is talking "legaleeze" again to folks who have obvious reasons to post this board while he reports he has no problems or affiliations with paypal that would compel him to even post this board. Hmmmmm. With all due respects to the moderator who says we cant say roof guy is an employee of paypal......Ok I wont say he's an employee of paypal.....I think I can state my opinion. Roofguy basically called me a liar and said I was hiding something ("theres more to this story" I think was part of his statement as fact) then went into a lawyer "legaleeze" type statement. "paypal is not at liberty to discuss specifics..etc...etc". (even though he was at liberty to make statements about someone (me) he knows nothing about.) Who would make legal type statements about what paypal can do? Who would talk like this and blast people having trouble with paypal he has never met? Who would have nothing better and more important to do with their time than blast folks if they had no "vested interest" in their cases? Seems weird to me any way you look at it. Well Mr roofguy...I dont KNOW what you are. I DO know you basically called me a liar then laid low a while. I DO know this about you.....You SOUND like an paypal employee, stockholder, lawyer on retainer, or personal college freind of Damons TO ME. You may just be some bored guy that delights in goading folks who obviously are very distressed with money problems with paypal. Their fault, paypals fault, or whoevers fault, it seems a bit unsporting to blast folks you have no first hand knowledge of, while they are bouncing checks or missing their housenotes. Of course if you are just bored, or do want to defend paypal with legal type statements....this is well within your rights. Play the game. We dont care. To make statements on the validity of folks claims is deciding (in public) whether they are liars or not. Slander falls under some of those legal terms you know so well.... Again, you may not be affiliated with paypal in any way...........If it smells like cheese, looks like cheese, and tastes like cheese........You get the idea.
Other folks arent on this board cause they cant find another "hobby" Holly
posted on May 27, 2001 06:20:25 AM new
With all due respects, moderator. I havnt posted in some weeks, so Im not out to blast anyone as a vengeance campaign. And thanks for your time. Really, your boards obviously help a lot of AW customers of which I am a long time one. This is what roofguy posted about me on May 3rd, 2001. Its still up on AW as of a few minutes ago. Home > Message Center > AuctionWatch Partner Services > PayPal > open invitation to paypal . Heres what roofguy has to say about my problems with paypal....he calls my complaint bogus, my challenge phony, and says there it didnt happen as innocently as described. How does he KNOW this? How can he make these statements? Why does he break into legaleeze about what paypal can or cant do? Weird. This is old news, but obviously sets a pattern for later posts.....
QUOTE
Talk about a bogus thread.
It starts with an incomplete story, and a phoney challenge.
We do not know what happened in this story, but we do know it didn't happen as innocently as described. We may never know exactly what happened, because despite a public "challenge", Paypal is not at liberty to discuss details of such cases. So the challenge is phoney.
Pretty strong words from a disinterested guy......Thanks, have a nice holiday weekend.
posted on May 28, 2001 08:13:08 PM new
Why does AW selectively enforce its CG? PayPal advertises on its forum all the time, but that is ignored...
From CG: You will breach this Agreement if you: Advertise products or services in the Message Center or to our members... Third party representatives may answer questions about services in a strictly factual and non-promotional manner if asked; however, AuctionWatch may end a discussion if we believe that a third party or any of its representatives initiated or are perpetuating the discussion, are promoting its services, or that ending the discussion is otherwise appropriate.
posted on May 29, 2001 11:03:37 AM new
Dear Moderator;
This forum has been a valuable resource on a wide variety of topics, including Paypal. I have posted to these boards in a way usually critical of Paypal. I have read AW’s community guidelines and have seen Moderators interject warnings on a number of occasions. I have been trying to determine exactly what is and is not acceptable to post.
The CG states:
“Please remember that you are expected to treat your fellow Community members and Moderators and staff with respect and consideration.”
“During debate or disagreement, always address the issue at hand, not the individual”
Based on the replies and moderator warnings, I have concluded the following.
IT IS NOT ACCEPTABLE TO…
…directly criticize a Paypal employee.
…even suggest that an anonymous poster is in some way affiliated with Paypal, despite numerous postings in support of the company.
IT IS ACCEPTABLE TO…
…directly attack a posters (critical of Paypal) veracity without apparent cause.
…imply that posters are not telling the whole story, or hiding their own culpability.
Perhaps it’s just me, but sometimes these forums do not seem to be moderated impartially.
posted on May 29, 2001 03:52:13 PM new
>>Perhaps it’s just me, but sometimes these forums do not seem to be moderated impartially.
I tend to agree 100%.
I would like to know what is so secret that you can't say it here (where we all could maybe understand the whole problem better) rather than through private e-mail. That in and of itself should raise some eyebrows as it has mine.
posted on May 30, 2001 06:40:09 AM new
Joice sez...
"If you have feedback comments to make regarding moderation policy, please use the feedback forum in the Services area."
With all due respect, this is not "Feedback" it is an opinion, an opinion that I want the world to see that is why I posted it here.
There is something going on here with regards to paypal. Just look at the amount of negitive messages dealing with paypal and their regime.
Somebody says something bad about PP and they get spanked for it. This is a public forum and I have voiced my opinion where it will be heard by all and they can form their own opinions from it.
There is no prohibition against discussing PayPal in the Message Center. It is moderation discussion that is prohibited. If you have comments or questions concerning moderation, please post those in the Feedback Forum or send an email to [email protected].
posted on May 30, 2001 09:59:30 AM new
I haven't had any problems with PayPal (so far), but It seems to me that after reading this whole 9 page thread that there are a few obvious things to do to avoid the bulk of these problems:
- Check the rating of your buyer/seller - I don't accept payment other than money orders from anyone with less than a 50+ rating on Ebay. And I check their rating to find out if, say, they have 200 positives and 150 negatives comprising that final 50. The history of bad buying/selling is available, and I use it to make my decision about payment. I also make all this clear in my auction information to discourage troublesome bidders.
- Foreign interests always have to pay via money order or cashier's check, and have to insure any items I ship. Period.
With just these two simple things I've avoided the problems I see written up here. It's the freaking internet for god's sake. This is THE PLACE where people hide behind fake names, use stolen or fake credit card accounts, and do all kinds of things. So trust no one, and lay out some strict ground rules for yourself and the people you deal with. It seems like common sense.
posted on May 31, 2001 09:06:48 AM new
May 16th I woke up to an email thanking me for upgrading my account to a Premier Account and several other emails that were "receipts for payments". $761 out of my account via Instant Bank Transfers. I didn't do any of those things...it was fraud. And identity theft. Since my computer is secure, this had to have happened on their end. I called immediately. Got them a police case number and notarized affadavits. Was told my funds would be back in my account within 8 business days (4 days to get from my account to theirs and another 4 days to get from their account to my back account). It's now 2 weeks later and no money. Everytime I call, they are pleasant, but give the same old "we are investigating". I was told the funds would be there. They aren't. It's getting to be crunch time. I emailed [email protected] hope he will be of some help. They stated in an email that my funds would be there...and they aren't? Is there any action I can take against them? I know thieves are going to steal anyway they can...cybercrime or not. But PayPal needs to step up to the plate and back their promises.
Amy Watts
[ edited by amywatts on May 31, 2001 09:07 AM ]
posted on May 31, 2001 10:00:30 AM new
Amy, first go immediately to your bank and file an affidavit to have the money returned. I can give you more info but I am not allowed to post the link to my specific page about your rights, so you can find it on my site or email me.
posted on May 31, 2001 10:27:03 AM new
I have privately commented to the moderator a couple of times when they have publicly scolded me. I did this out of courtesy. Im guessing it is a volunteer job though I may be wrong. As Ive stated before these forums serve the users of AW and obviously at times are a great service to us. I have contacted the moderators privately.....but NOT because I expected to get spanked if I questioned IMPLEMENTATION of policy by them. I have gotten several emails of posts the last few days that seemed like rather tame questioning of moderators IMPLEMENTATION of policy. I dont think the comments to the moderator here have been threatening or rude. They have only questioned the moderator's IMPLEMENTATION of policy...and not in a rude or vicious way. To send them elsewhere to comment on POLICY is completely unrelated to questioning individual judgements and censorship in a non threatening and courteous way. To be honest, basically all the comments have been: Why we are being muzzled questioning folks that openly BLAST us and seem to have little reason to other than??????? Are we not allowed to state our opinion as just that? Since we all dont live in Russia....and no one is being rude.....Even the president of our country gets (and expects) to be criticized on a daily basis. Again, this is the American way that hundreds of thousands of our forfathers given their life to preserve. Anyway, in closing, since apparently everyone is to be muzzled by policy. Please direct me to the "written for paypal only" policy where it says I cant state my opinion that a person is a paypal shill in a respectful way. (while they are blasting me as a liar and stating lawyer type statements in defense of paypal) What page is it on and where can I find it. THEN we can comment to it specifically and leave all the thin skinned folks alone. Thank You.
posted on May 31, 2001 10:57:06 AM new
Ladies,Gentlemen and the respected others.As you know by now I have made many posts regarding paypal or "payponzi" as I call them or it.This thread which has been a THORN in their side for a long time and has been a good one for all to both, be aware of problems and express their frustrations.Now comes a problem.It would seem to me that we have gotten off the beaten path. This thread is about PAYPAL and we have been successfully reroute us into arguing about other issues,such as moderation and PP employees.I myself would suggest a seperate thread for this and let's keep this one for talking about the class action suit that myself and others are bringing against paypal. I invite all who would like to join this suit and are willing to take the time necessary for this to email me. But let's stay on the topic.-----respectfully, Stoney
[email protected]
[ edited by club1man on May 31, 2001 11:01 AM ]
[ edited by club1man on May 31, 2001 11:05 AM ]
posted on June 1, 2001 09:45:46 AM new
Well, I posted here the other day about fraud in my PayPal account to the tune of $761. I woke up this morning with a phone message from PayPal. The funds are in my PayPal account now. I had to do a couple of things to get the restriction lifted, and within minutes, it was. I then quickly (VERY QUICKLY) transferred the money back to my bank account.
I have had very nice customer service people at PayPal, nice investigative people and so on..very nice, but it just seems that they don't work together as an organized unit. It hurts us as customers and hurts their reputation. I had one customer service rep (Paul) tell me - when asked to speak to a certain manager - "I'm sorry but he's not going to talk to you" & "He's going to tell you the same things I am". Now I was courteous during all these proceedings...I've never been rude. DO I think PayPal would approve of his behavior? No. Unfortunately, employees can do things that aren't up to company standards or policies.
I'm working now to get the name of the fraudsters who did this to my account/money. I hope PayPal does cooperate in that area...and I suspect they will. The higher-ups in the company really seem to care and get things done.
Well, I wish the rest of your luck in your PayPal endeavors.
posted on June 1, 2001 12:43:06 PM new
You may have been lucky and got your money back, but when it comes to going after the fraudulent party, paypal becomes a barrier and they do not cooperate at all.
They call it customer protection, go figure!
izzy
This topic is 12 pages long: 1new2new3new4new5new6new7new8new9new10new11new12new
