posted on August 30, 2000 02:26:27 PM new
Mrpotatohead...yes, then they want to compound it by attempting to damage the sellers reputation with negative feedback...hoping their negative will couse other bidders to not buy from the seller.
And when the seller gives THEM a big fat negative they will come here wailing again...this time because they were the "victim" of a retalitory negative!
posted on August 30, 2000 02:31:29 PM newWhat this seller did was wrong. BUT you agreed to pay 6 dollars for shipping. He doesn't deserve a Negative or even a Neautral, just a very dry Positive.
In my opinion, even a very dry positive is uncalled for here. The seller listed the terms of his auction. The buyer agreed to those terms by bidding. The seller fulfilled his end of the deal exactly according to the TOS that the buyer agreed to.
This seller should be given a glowing positive, even if the stated shipping cost had been $12 instead of $6. The seller was completely up front in the TOS. There was nothing misleading about it. If you bid on this auction and win it, you will pay $6 shipping. No ambiguity here. By bidding, in a nutshell, the buyer agreed to pay $6.
Instead of putting this seller on the rack over such a petty issue, which is really a non-issue, the buyer should rejoice in the fact that she found a seller who didn't try to misrepresent anything in the auction. And no, the shipping wasn't misrepresented. It was clearly stated and the buyer agreed to it.
Do the right thing and leave a positive. Reward the sellers that stick to their own TOS. Save the negs for the ones who say one thing and then do another. Just one man's opinion...
posted on August 30, 2000 02:31:30 PM new
No sarge...not lying by implication...more like irresponsible buyer behavior for not keeping their hands off the keyboard when they felt the shipping was to high.
Buyer assumed and found out they assumed wrong. They should have asked or just not bid.
posted on August 30, 2000 02:53:00 PM newI wonder, is the original poster one of those people who frequently lament, on these threads, about how the gerneral public refuses to take responsibility for their own actions, preferring to blame others for their own actions?
Amy I have no clue what you're referring to in that comment. I'm lost as to why you feel the need to attack me.
Yes, my sister was angry to see the seller mailed the item for $1.60 but nowhere did this thread beg for victim status or whine or cry about her being wronged. She asked me what kind of feedback I would leave and I told her that it did say $6 in the ad and while it was high, it was stated. I think what got her was that it was in a manila envelope with no padding and the chains made an impression on the envelope from being crushed. For $6 at least a padded envelope was in order.
I told her I'd post the situation here for opinions on what others thought never thinking that I would be raked over the coals by some for simply asking for an opinion on her behalf.
posted on August 30, 2000 02:59:06 PM new
sg52 thank you!
Like someone said in the $3.20 thread, we are pretty up on shipping and all the related costs. Most customers are not.
Why rip a customer like that? Why alienate a possible repeat customer?
Why keep howling about personal responsibility of the bidder when the seller should sit back at their desk and really read their listing as though they didn't write it?(Like a customer! concept!)
No I am not talking about babysitting each customer, but why not make it work for them?
Maybe my ebay operation is small change compared to others, but for the life of me I can NOT understand why oh why sellers get defensive over clear shipping terms?
What is so wrong with priority? I love it!
Easy peasy! Say it, charge it ship it! If it's otherwise...let them know in the auction listing.
So far every auction I have had has been pretty good. No negs, no strange folks, a return on a damaged item, but for the most part never a squeek on shipping.
Oh well...I guess for every bidder who is ripped off on shipping means more bad word-of-mouth for online auctions and less bidders.
I also notice some people do come on strong with their replies to EOA, based I think on bad history with other auctions. So by keeping them happy with my transaction, hopefully they return to me.
posted on August 30, 2000 04:44:01 PM new
I agree with litlux. Leave a neutral since package was received undamaged despite the poor packaging. "Charged $6.00 for shipping, actual cost $l.60, poorly packaged."
[ edited by london4 on Aug 30, 2000 04:45 PM ]
posted on August 30, 2000 05:26:03 PM newCapriole You sound like someone I'd like to buy from...regularly!
sg52 The name of the game to many of these type sellers is to make a quick buck at the expense of customer service or satisfaction. Unfortunately, these type abound on ebay, and apparently here at AW. And they wonder why bidders are leaving in droves! This is just another example of why first time bidders don't come back for more of the same, and who can blame them?
posted on August 30, 2000 05:42:53 PM new
Sarge...no a reasonable person would have asked...they would not have assumed anything. The auction did not say "actual postage" it said "shipping". If it had said actual postage then the whole situation changes.
The operative point here is that the buyer initially felt the shipping was higher than the cost of the possible postage but instead of asking the seller decided to take the easy way out and assume a scenario that would make the shipping ost not seem to high. Buyer was trying to justify, to herself, the $6.
Kerryann...i wasn't attacking you. I was asking a question based on frequent comments made here (and in real life too) about how people never take responsibility ofr their own actions and instead blame others.
This is a common theme in our society...frequently preceeded with the statement "the reason why things are so bad today (or..why we have so much crime, or..why our children are so misbehaved etc etc) is because nobody takes responsibility for their own actions". I'm sure you have heard the refrain. I was just wondering if you had ever said something similar.
Capriole...the point is, this seller WAS upfront with their shipping charge. there was no lying, no dishonesty.
I also will guarantee you that at some point, no matter how hard you try, something in your auction will not be clear to some bidder. Hopefully you will be lucky enough to have one who will do the reasonable thing and email you for clarification.
It's funny...i try to give very good customer service..bending over backward for the buyer but my one negative out of almost 2000 feedback was from one of those buyers who ASSUMED something. His $6 plate was lost in the mail and I refunded him his $6 plus the $4.50 shipping when the item didn't show up in 2 weeks. After he cashed my check he waited another two weeks before he gave me a neg that said "Never got item seller didn't send because item sold to cheap"
When questioned on this neg he told me "any reasonable person would have assumed the same thing". What was even more ironic..i had been estatic to get that $6 for the plate as I didn't think anyone would even pay that much!
posted on August 30, 2000 05:50:30 PM new
KatyD..."buyers leaving in droves" is just your opinion unless you can give some proof of this statement.
I haven't noticed buyers leaving in droves. I have been getting lots of bids on my auctions...bidders who have feedback ratings of 0 to over 1000. Plenty of them have triple digit feedback which indicates buying over a period of time.
Your statement is just empty rhetoric unless you can give proveable statistics to back your statement up.
posted on August 30, 2000 05:59:39 PM new
Amy, look at 80% of the thread topics here, and the common theme are "sellers" complaining about bidding being down, buyers leaving. I'm only repeating what so many "sellers" are complaining about. Those are my statistics.
As far as "empty rhetoric", maybe so...but but I've seen plenty of posts here full of "empty rhetoric" including some of yours. I am glad that your auctions are doing so well at ebay. That along with your single neg out of 2000 comments tells me that you must be an honest and ethical dealer, and do not practice so many of the shipping scams that I have seen you defend here. It all boils down to business ethics, doesn't it?
posted on August 30, 2000 07:03:16 PM new
Did you know most post offices have a scale that you can weigh your purchases, and if you log on to the USPS web site they will send FREE boxes and packing tape? To send a small package with insurance up to 2 lbs is Total $4.05. You could have gotten 50 necklaces for what they charged for postage. I would leave a neutral rating with a mention of high postage fees. Also never send anything to New Jersey without insurance ,as there are people that steal priority mail packages.
posted on August 30, 2000 07:15:27 PM newAmy (and others): I've done a quick read of this thread, and I think you've pretty much implied that (1) there was "irresponsible buyer behavior" and (2) the buyer wasn't "reasonable" because she didn't ask but rather presumed, and that is why KerryAnn feels you've attacked her. Neither KerryAnn nor her sister have done anything unreasonable or irresponsible - they simply asked for opinions.
In other words, I think perhaps you've phrased your statements in response to the sum total of all the comments posted here, perhaps not realizing that it wasn't KerryAnn who suggested leaving a negative or a neutral or anything else.
