candibates1
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posted on June 13, 2001 03:41:48 PM new
I was notified yesterday from PayPal that a customer of mine from February 2000 has stated that she never received the $8 item she bought 16 months ago. I was invited to submit documentation, but since we box our records up at the end of each year, I didn't think that the hassle would be worth the $8.
I am tempted to go through my personal history and ask PayPal to get documentation on delivery for every payment I have sent since January 2000. I would email PayPal stating that I cannot recall whether or not I received the item, and that verification would help determine whether or not I did. I am quite confident that the majority of the 100s of payments I have sent will have no delivery documentation.
Whatta ya think?
cb
[ edited by candibates1 on Jun 13, 2001 03:43 PM ]
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tomwiii
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posted on June 13, 2001 04:02:53 PM new
To be kind...
Please copy&paste the PP email -- we all need a good checkle now & then...
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katiyana
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posted on June 13, 2001 04:07:05 PM new
OK, I"m confused - how can this buyer get 16 months to do a chargeback, but one user in the Service Message area can't get an extra 30 days...
I'm really confused...
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victoria
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posted on June 13, 2001 04:17:12 PM new
This would make reason 1387 "Why not to accept PayPal".
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paypaldamon
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posted on June 13, 2001 04:39:39 PM new
Hi candibates1,
Can you please send me the details on this? My email is [email protected].
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mrpotatoheadd
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posted on June 13, 2001 04:48:47 PM new
candibates1-
You might also post the details on this here on AW (minus any personally identifying information, of course). It might prove to be educational.
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candibates1
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posted on June 13, 2001 06:30:24 PM new
Gang
Here is the email that I received. After checking my History and seeing that the transaction really did take place in 2000 (I was thinking, "Surely this is a typo" , I called PayPal, and they did indeed verify that the payment was sent in February 2000.
*******************************************
Dear Dwight Turner,
Recently, PayPal received a complaint from a user regarding
merchandise not received or received not-as-described. The
details of this transaction are as follows:
Transaction Date: 02/01/2000
Transaction Amount: $8.80
Buyer's Name: ***************
Buyer's Email: **************
Case #: ******
Under the guidelines of our Buyer Protection Policy, we reserve the
right to place a hold on the transaction in question while we investigate
this complaint. In order to resolve this complaint, please provide PayPal
with the following information:
1) Tracking Number of Shipment
2) Shipping Company Used
3) Shipping Insurance Information (if used)
If you have provided a refund to the buyer, please provide PayPal
with the following information:
1) Date of Refund
2) Amount of Refund
All correspondence regarding this case should include your unique
case number found above and be directed to [email protected].
We look forward to your reply.
Sincerely,
PayPal Account Review Department
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tomwiii
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posted on June 13, 2001 06:33:42 PM new
CRIMINAL!!!!!!!!!!!!!!!!!
DISGUSTING!!!!!!!!!!!!!!!!!
THE LAST STRAW!!!!!!!!!!!!!!!!
CLOWNS!!!!!!!!!!!!!!!!!!
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paypaldamon
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posted on June 13, 2001 06:39:40 PM new
Hi candibates1,
Thanks.
I am checking on this issue (you may want to edit your personal information from the post).
HI tomwiii,
Charge backs come in from the credit card companies. These can take several months, or longer,to trickle in and it is why I ask users to follow the SPP (and keep records). I am, however, a little curious as to why this took so long to come in.
Cahrge backs are a fact of life when accepting payments via credit card and they are always a risk.
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tiggressoflove
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posted on June 13, 2001 06:40:57 PM new
New TOS:
Payments made by paypal must wait 17 months to clear before item(s) is sent.
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tomwiii
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posted on June 13, 2001 06:53:02 PM new
Hornswaggle!
Not to mention: Hogwash!
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toybuyer
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posted on June 13, 2001 06:55:19 PM new
tiggressoflove: Thanks for the laugh...I needed that! Funny but maybe true!
If that risky; maybe can't take any on-line CC payments for items over $50 or $100 should be added to TOS too????????
I know chances are slim but I am not using BillPoint on my auctions that are on consignment from others for this reason.....
(not toybuyer on ebay)
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mcjane
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posted on June 13, 2001 06:57:16 PM new
New TOS:
If you pay with PayPal, you must include insurance & delivery confirmation with your payment. No exceptions.
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AnonymousCoward
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posted on June 13, 2001 06:59:10 PM new
If this is verified as correct information.....
....for a bank to even consider a chargeback after 16 months is ludicrous.
....for a service like PayPal to pass this along is just as ludicrous. You guys should filter the complaints before you pass them along to your customers.
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tiggressoflove
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posted on June 13, 2001 07:01:41 PM new
what would be even more ludicrous would be if the bank decides in the buyer's favor.
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Microbes
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posted on June 13, 2001 07:16:49 PM new
I've seen a few people say they got "charged back" after a few months, but like AnonymousCoward said, if this is for real, it's the most ludicrous thing I've ever heard of. What's to stop a buyer from going back and charging back every payment he's made that is over a year old, on the theory that the "online tracking" (this is what paypal requires to protect a seller from fraudulant chargebacks) would no longer be in the postal systems computers.
HMMMM... I wonder just how long after the fact that tracking numbers can be used online? Does anyone know if a 16 month old Postal Service Tracking number would even show up online?
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arbycoffee
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posted on June 13, 2001 07:19:43 PM new
bump
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candibates1
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posted on June 13, 2001 07:20:20 PM new
Gang
I promise that I am not trolling on this one. Like I said, I couldn't believe it myself, but didnt think it was worth the hassle of 16 months of records to keep the $8.
cb
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toollady
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posted on June 13, 2001 07:28:13 PM new
FYI, I know UPS tracking only goes back 12 months.
Don't know about USPS though. I thought DC only started around February last year.
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tiggressoflove
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posted on June 13, 2001 07:33:44 PM new
I saw it once that d.c. at usps only goes back 12 months.
this effectively nullifies paypal's supposed "seller protection" policy if this stands. Anyone could chargeback any amount and you're screwed.
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AnonymousCoward
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posted on June 13, 2001 07:52:25 PM new
candibates1
I promise that I am not trolling on this one.
I believed you.  I was thinking more in line of a typo from the bank or something along these lines. If the date is correct...you know what I think of the bank and PayPal. Out of curiousity, do you know which bank issued the chargeback request?
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lanefamily
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posted on June 13, 2001 07:57:51 PM new
Hahahahahahahaha.
That is all I can say. This would be a good story for zdnet or someone to send out to everyone.
Jim
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vargas
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posted on June 13, 2001 08:03:40 PM new
[I]Recently, PayPal received a complaint from a user regarding
merchandise not received[/I]or received not-as-described.
And what is this "not as described" business doing in such an e-mail?
I thought PayPal didn't get involved in such issues.
What's up with that, Damon?
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lanefamily
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posted on June 13, 2001 08:06:30 PM new
Ok now I have removed the tears from my eyes and can type again. Here is a question that may have been answered before but I missed it on the boards. Oh and I thank Mcjane for bringing this up.
We all know you can not charge extra for taking credit cards. You can offer a discount for cash or other forms of payment. I have seen where eBay says you can not charge extra for PayPal? Why not, accepting PayPal is not accepting a credit card. I love the idea to put in your TOS that insurance/priority mail with DC is required for PayPal payments.
One other thing I would like to know from candibates1 if you have time. Can you see the history and the source of funds? this does not say it is a charge back rather a complaint. Was it a credit Card transaction?
Thank You
Jim
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candibates1
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posted on June 13, 2001 08:21:25 PM new
lanefamily
A credit card was used. As far as an additional charge for accepting PayPal, I have never charged an additional fee. According to my History, the charge has already been reversed and debited out of my account.
Is there anyone in the media that should be contacted? Email address, anyone?
cb
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gs4
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posted on June 13, 2001 08:43:20 PM new
Now I heard it all. This is past the point of insane. I have never heard of a bank allowing a chargeback this far down the road. 
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tiggressoflove
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posted on June 13, 2001 08:44:17 PM new
well, I guess paypal wouldn't even give you time to respond??
I'm definately closing my paypal account.
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mrpotatoheadd
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posted on June 13, 2001 08:53:24 PM new
In this thread:
5 questions for paypaldamon...
http://www.auctionwatch.com/mesg/read.html?num=47&thread=2127
paypaldamon tells a customer who asks a question regarding the filing of a claim on a transaction: "Buyer missed 60 day deadline to file claim."
In this thread, PayPal tells a customer that they are starting an investigation on a transaction that occurred 16 months ago.
Hmmm... PayPal limits its customers to 30 days (60 days was apparently too much time to allow their customers to have, so they reduced it) in which to file a claim, but they reserve for themselves the right to investigate a transaction 16 months after it was completed?!?
What's wrong with this picture?
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misscandle
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posted on June 13, 2001 08:59:16 PM new
You wrote: According to my History, the charge has already been reversed and debited out of my account.
EXCUSE ME?
Didn't you say you were first notified YESTERDAY. Blast! You haven't even had time to look anything up (even if you were so inclined) and you've already been determined to be in the wrong?
Not good, Not-My-Pal PayPal.
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katiyana
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posted on June 13, 2001 09:31:34 PM new
I believe when a chargeback is made, Paypal will pull the money out of the seller's balance, and "hold" it pending the result of the investigation. This MAY be what the poster meant.
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