posted on January 5, 2002 02:26:20 PM new
Hi twinsoft,
I read this issue as---
Seller had confirmation, but the post office had an issue scanning it. If we can't pull the confirmation, we can't see that it complies with the Seller Protection Program. Calling an individual to see if the party shipped us does us no good, as we have no way verifying it (which is why we need a form of online tracking).
I also believe your numbers about the number of BBB complaints (from my understanding of the history) are way off. I believe the number of complaints received (at the height of the issues we were having) were close to 40 per month.
Hi lanefamily,
Have you had other chargeback/complaint issues resoled through SPP?
posted on January 5, 2002 06:51:52 PM new
Hi, Damon. A while back I had some respect for you. Then I realized your only role here is to quash the negative publicity in this public forum.
You spent weeks selling posters here the promise that Paypal would never take money out of our accounts without our permission. Turns out that was a load of hooey. What you call a "reversal" is exactly what you promised not to do. Just the same as when you spent weeks here telling us Paypal wouldn't charge, they would make their money off the float in our account. I can't even count all the lies you've told here. I don't believe a word you say.
LaneFamily has already admitted he made a mistake. What you seem not to notice is that [Paypal's] "shoot first and ask questions later" policy just cost you a high volume seller, over an $8 dispute. Not only have you screwed yourself, but you've inconvenienced LaneFamily.
This week, a woman came into the store where I work. She claimed she bought a digital camera and the box was empty. She had no receipt, just an entry in her checkbook and an empty box. We gave her a new digital camera. That is the kind of customer support we provide because we care about our customers.
BTW, forty complaints got Paypal's BBB approval yanked? Yeah, right. The figure quoted in the San Jose Mercury was 4,000 in a two-month period. And those were the users who knew enough to find the BBB Online. No doubt Paypal ripped off tens or even hundreds of thousands of users.
posted on January 5, 2002 06:59:50 PM new
twinsoft said-This week, a woman came into the store where I work. She claimed she bought a digital camera and the box was empty. She had no receipt, just an entry in her checkbook and an empty box. We gave her a new digital camera. That is the kind of customer support we provide because we care about our customers.
<br />
- i bet your store just return it to the manufacturer and it will end up as a store return,delivered on pallets in a truck to some ebay powerseller and show up on ebay someday.
<br />
i bot a hair treatment pack once from albertson and the bottle for mxing is missing,i returned the pack and the girl at albertson said -NO PROBLEM,WE WILL JUST RETURN IT TO THE MANUFACTUER,WE SUFFERED NO LOSSES.
<br />
that bottle was probably shoplifted by someone who just need the bottle??<br />
[ edited by stopwhining on Jan 5, 2002 07:01 PM ]
posted on January 5, 2002 08:10:56 PM new
It is only a matter of time until ebay bans paypal from its site, and they will be a thing of the past. Hurry up ebay and do it!
posted on January 5, 2002 11:38:00 PM newSW, the camera will be recorded as a theft, and the company will eat it. None of our distributors (and we have many) will accept an empty box as a return.
You are still missing the point. If a real live person at Paypal had responded to the problem, and allowed for repairing it, I don't think you would see this kind of response. Paypal has chosen to automate (eliminate) customer service, which is fine, until you have a problem.
Jim made a good point about the bank. If Paypal had any sense, they would have run to put the $8 back in his account ... considering the amount they stand to lose.
posted on January 6, 2002 12:15:39 AM new
Now wait a minute. Now you are blaming PayPal for LaneFamily not reading their email. I still go back to my original post that LaneFamily seems to be to busy with everything they have to do. They need to sit back and take a long look at what they would like to accomplish. I think even forgetting to read one email is one email to many especially when it caused a problem like this one. If your business is to big or outside activities are to many, then something has to be scaled back so problems like this one don't happen again. Of course there will probably be others this happens to but I bet it won't be to many that have posted in this thread. The part about walmart taking back the empty box, remember they have enormous inventory and it is easy for them to recover the cost of the camera and besides markup is greater there. But in LaneFamily it is probably hard to do that. Take care all
posted on January 6, 2002 09:38:03 AM new
If LaneFamily was paying PayPal as much as implied, the LaneFamily is going to dump PayPal over $8.00? That don't imprees me much, in fact sounds kinda dumb.
posted on January 7, 2002 08:16:40 PM new
Hi twinsoft,
The information about the number of reports was I was advised of internally. Complaints don't always take into consideration the following:
a) buyer filed a chargeback
b) seller didn't send product
c) seller didn't deliver merchandise promised (quality)
d) buyer sent payment to the wrong email address
The above items are not within our realm of control. There are many factors that pure statistics do not point to. We do, however, respond to ALL complaints made to the BBB.We do have someone assigned to see where we can make operational improvements as a result of the complaints.
While I am sympathetic to the issue LaneFamily has had, there is nothing I can do about the post office not scanning a package for our proof-of-delivery requirements.
