posted on July 11, 2003 09:30:45 PM new
Last week I made a posting, and another Vendio member noted in the thread that Ebay will remove feedback if the person was suspended and was reinstated.
Unfortunately, that doesn't seem to be the case. I sent numerous emails to ebay requesting removal, and finally, I called them (Power Seller #). They told me that they do not remove feedback from someone who was previously suspended.
Here was the actual scenario:
The buyer was suspended, because several sellers filed FVF against them. Well, apparently one seller reversed it, and the bidder jumped back on and negged me, even though they never paid.
Anyone out there know if this is accurate, or anyone actually get a negative removed in a case like this?
posted on July 11, 2003 09:45:17 PM new
The person who told you that eBay will remove feedback in that circumstance was wrong.
I have more than 35 negative feedbacks from one bidder who bounced two checks with me. Some time later she was NARU'd, presumably for pulling the same stunt on eBay, because eBay sure as hell did not care that she did it to me but they always care when you stiff THEM. eBay refused to remove the negatives.
That was when I decided feedback was meaningless. The sooner you figure that out the happier your life will be.
I am not a bathtub full of brightly-colored machine tools on Vendio.
posted on July 11, 2003 10:24:20 PM new
Fluffy,,,Amen! Feed back is a
Joke!!!!!! and a farce!!!!! AND IS Meaningless!!!!!! When a NON PAYING BIDDER can POST Negative feed back on a seller out of SPITE!!!! for collecting their fees back and E bay DOES NOTHING to STOP ,,,,,,,,,,,This,,,,,,NPB behavior,,,,,,NO one should hold ANY Credibility to their system. It has NO,,,,,, Merit! Nothing but a Circus of B.S......The Non payers say nothing but lies in feed back. Making hard working sellers look like a bunch of crooks!!!!! and WE sellers,, pay e bays bills!!!!!! NOT the NPB's.
posted on July 11, 2003 10:50:17 PM new
Plus ebay keeps the listing fee. That lame "you got bandwith for your insertion fee" stuff is ridiculous. Ebay is super greedy and uncaring, plain and simply.
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posted on July 12, 2003 12:45:59 AM new
One of these days, eBay will have to change the feedback system. Too many people within state governments are looking at eBay for a number of things.
The feeback system does have value, but it is too easily abused. Unfortunately, many eBayer's take it too much to heart and in has a negative impact on sales. I think that is where eBay's ultimate liability lies.
Complaints about eBay's policies that are costing you money should be directed to your state AG's office.
posted on July 12, 2003 08:35:49 AM new
Ace,
I agree with you EBAY can be greedy. (My lament about PP - just figured out what bothers me is the percentage charged on the postage when you never own that money. But now 'I get it' why sellers overcharge on the postage...DOY!@).
But to play devils advocate here though,(lol)
If you place an Ad in any other media, newpapers, etc, they wont refund your fee's if you have a problem with your buyer<s>. BUT they might cut you some slack somewhere on your billing if you spend alot of money with them and complain. I dont know that EBAY even does that, so hense the agree with the greedy part.
posted on July 12, 2003 10:52:25 AM new
Non-paying bidders should, as a result of their failure to pay for an auction, be denied the opportunity to leave feedback for that auction. I personally don't mind the fees eBay charges. I certainly can't list a classified ad in the paper for what eBay charges! I'd rather list for free but eBay's a business and they're in it to make money. eBay's not a service organization. I agree with others, though...eBay simply MUST revise their feedback system. When a lunatic NPB can put a black (or red) mark on a good seller, then the system's broken! Experienced eBay-ers know this but the newbies will give more credence to negatives than they might warrent.
posted on July 12, 2003 11:19:02 AM new
Sometimes the fixed Price Auction or BIN auction can end very early. No refund there and little exposure. The deadbeat bidders costs the sellers a lot of time and effort and the very least ebay can do to partially compensate the sellers is to refund all lost fees. They could even throw in a free credit on another listing if they had a heart.
It's about time ebay cares a little more about the sellers paying their wages and not buyers that do not care at all about the sellers.
There, I feel better now
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posted on July 12, 2003 11:26:22 AM new
AuctionAce3 - you can file NPBA and get you FVC on BINs - you just can't do it thru Vendio - you have to do it directly thru ebay.
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I have not failed. I've just found 10,000 ways that won't work.
- Thomas Edison
posted on July 12, 2003 02:16:43 PM new
I have 3 feedbacks that are for absolutely no sebse and was a paying member of Squaretrade or what ever the heck that monthly payments were lost on, as I went to them twice and they never even bothered to reply to my email so I then "fired" them as someone had told me previously on this board that it was not a helping source so I had to find out after paying monthly fees for nothing. I think too that sellers certainly do not have much of a chance to defend themselves from vindictive negs. It is too bad that the system is set up that a buy can give a neg at the drop of a hat, and the seller has an enormous task to try to remove it. So I don't care anymore about the feedback but on the otherhand I hope I'm not blessed with too many negative happy people. Good Luck All Sellers.
posted on July 12, 2003 08:47:40 PM new
Ya gotta be a Boston Terrier to catch the I have 3 feedbacks that are for absolutely no sebse part so ask Ralphie about that section of the post.
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posted on July 12, 2003 09:22:36 PM new
Is Ralphie a tad wall-eyed in that photo or all Boston Teriers that way?
My friend's mom owned a Boston Terrier named Penny and when she outlived the dog she'd get a new one and name it Penny as well. There were at least three different dogs that I knew of and they are looked and acted the same. Nice breed of dog.
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you said that the person from ebay was wrong in declaring that the feedback couldn't be removed, but then you went on to state you had a bunch of negatives that ebay wouldn't remove. i'm a bit confused.
the issue i have with ebay and this feedback removal issue is that when you fill out the ebay form for removal, it clearly gives an option, "person was suspended and reinstated."
I told the woman this, and she replied with, "those are just reasons that someone chooses for what they believe their negative should be removed. those do not necessarily fall within ebay regulations for removal."
Here is another question, If Square Trade was filed by me, and both the bidder and I agree to a solution, will ebay remove the negatives without getting a mediator involved and paying the extra money?
Look at the last item reason listed. Ebay tends to make finding some of their help pages a movable target. They have removed feedback for this many times.
posted on July 13, 2003 09:43:03 PM newYou said that the person from ebay was wrong in declaring that the feedback couldn't be removed
No, I said that the person who told you feedback COULD be removed in your circumstance was wrong.
Every now and then someone claims to have had negative feedback removed by eBay (for some other reason than obscenity or personal information posted) but I've never seen a verifiable instance of this.
I do know that eBay would not remove the 35+ negative feedbacks. I appealed the decision and they still would not. I'm sure they won't remove the unjust negative I got today, either: from a bidder with an invalid email address claiming I never contacted her after the auction!
Here's one more thing that's wrong with the feedback system:
The bidder today with the invalid email tells me she left me a neg because she saw that I had other negs and she didn't care for my "sarcastic responses" to those negs. Well, la-di-fricken-dah, my fine newbie bidder. I reported you to SafeHarbor and you're about to be history, though the neg you gave me will live on.
But the point is this: Negative feedback only attracts more. People will neg someone who already has it and for little or no justification. They don't have to feel bad about doing it because someone else already has. It's like when all the bigger kids piled on top of you at school. Left to their own devices, none of them would have dared it on their own.
I am not a bathtub full of brightly-colored machine tools on Vendio.
posted on July 14, 2003 03:37:35 AM new
Apologize for the "TYPO" however the fact still stands that a seller is at a disadvantage when it comes to negatives and I certainly sympathize with everyone who got one who didn't deserve it. The risk of posting is worth saying this.
posted on July 14, 2003 07:20:49 AM new
Fluffy, I am about 4 months old to ebay selling and a few more to buying so your accessment is correct. (ty lol)
But you know what? I've already gotten my first "unjustified" neg (if you will) and it bothered me for awhile to a great degree.
I am with you that the feeback should be based on facts on that particular transaction or item. But that is when I realized people will base their opinions on a multitude of perceptions that has little to do with the seller, buyer or item, in comparision to the eyes of somebody ELSE. (You know what I mean?)
So I figure if I could see it as merely an opinion (even good feedback IMO - is a genourosity rather than fact) - then maybe others would too.
It's all such a gamble anyway!
And everyone here has already posted about it over and over that the feeback system doesnt work as a bona-fide point accessment, so I'm not saying anything new either.
posted on July 14, 2003 08:12:23 AM new
Twelve,
The more I think about it, the more I do believe it is opinion.
If you sell the same item to x and z:
X says "great item - I love it" and Z says,
"Not what I expected - I didnt care for it".
Or even send the same email, and and X says,
"fun email witty, sharp" and Z says, "I didnt expect to be talked to like that, or seller is getting too chummy" -- or whatever their bone may be.
How can either of those be fact?
One thing that is a fact though, is EBay is all about TRADING and that includes opinions.
(Another thing is if I dont get my sh** done,
and stay out of these boards, I am gonna have my a** kicked. hahahaha) *See you all later!
posted on July 14, 2003 09:01:00 AM new
Fluffy- I have to set the record straight.
First of all, I have been selling on ebay for 5 years.
Second, feedback doesn't have to factual. According to Ebay, It simply has to pertain to the transaction and not contain profanity, personal info, etc. Since I leave the same positive note for feedback for everyone, it reads, "Excellent ebayer, paid promptly. A+" My statement is opinion. "Excellent ebayer" is opinion. "Paid Promptly" is factual only within my opinion. "A+" is opinion. I could simply say, "Bidder paid for item, or Bidder paid for item on (date)." That would be the only factual feedback I could leave. Anything else would be opinion.
On the other hand, the negative comments I leave for deadbeats are absolutly factual. It reads, "I never received payment from bidder." Simple and to the point. They get a neg if I don't receive it. I don't say, "Bidder never sent payment" because that is opinion. They may have sent payment, but it never arrived. They may have sent it to the wrong address, they may have never wrote the address, or it got lost and they didn't follow up. There could be a thousands explanations, but simply put, "I never received it." I actually complained to ebay about this because I have an issue with this choice for reason when filing a NPB warning and FVF. The choice ebay gives is, "Bidder never sent payment." I don't like that statement. I find it offensive.
Fluffy, you also seem to have some of knowledge regarding having a neg removed due to a seller being suspended and reinstated, yet I still have not received a clear answer to your comments. That is what this thread was regarding. If you had negs removed because of this situation, I, along with other Vendio people would love to know what you did so we can do the same now or in the futre.
[ edited by rustygumbo on Jul 14, 2003 09:06 AM ]
[ edited by rustygumbo on Jul 14, 2003 09:13 AM ]
posted on July 14, 2003 09:56:43 AM new
great post! Takes the Fluff to task.
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posted on July 14, 2003 10:07:20 AM new
Takes me to task? How? That would require the use of logic and some kind of consistency.
rustygumbo is either deliberately misunderstanding me or not reading closely. In either event, since I have now stated the same facts twice and s/he still doesn't get it, I see no point in continuing.
I am not a bathtub full of brightly-colored machine tools on Vendio.
[ edited by Twelvepole on Jul 14, 2003 05:34 AM ]