fvshoppes
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posted on November 24, 2003 12:21:29 PM new
Buyers attempt to pay directly through paypal instead of using vendio checkout. THis can prevent me from shipping on time especially when many payments are received.
is there a way to prevent this?
Thanks!
Carol
fvshoppes
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lindajean
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posted on November 24, 2003 12:33:12 PM new
I'm one of those type buyers. If no paypal link, I pass on the auction.
Remove the paypal info on your auctions so they will have no link to click on, and just tell them you accept it through Vendio checkout in the EOA if you really want to force them to bypass it....but you might lose some bidders with the decision. You can still put it in your TOS you accept it so people who only go with Paypal auctions will still see you accept them.
For me, the only reason I care if they accept Paypal (and those are the only auctions I bid on) is so I can click that little Paypal button and be done with it as soon as the auction ends.
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pat1959
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posted on November 24, 2003 12:44:56 PM new
Ditto, Lindajean!
It's a thirty mile trip over back-country roads for me to go get a Money Order for a seller. I made the mistake of last-minute bidding on a closing item a few days ago, without reading the 'payments accepted' information thoroughly. Wouldn't you know! This particular seller takes ONLY Cashier's Checks or Money Orders. NO PayPal! NO personal checks! So when am I going to make it to town next, over snow-clogged roads and through freezing temperatures?
Needless to say, this particular seller will NOT be on my repeat buy list. What she will be is one of my 'slow pays'. Too bad. I liked her merchandise.
Pat
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fvshoppes
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posted on November 24, 2003 12:51:27 PM new
I do accept paypal. I have a non-clickable log in the auctions.
I prefer bidders to pay using my vendio check out link so that vendio is automatically updated.
Is there away that I can redirect buyers to thier vendio checkout link from Paypal.
Thanks!
Carol
fvshoppes
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horsey88
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posted on November 24, 2003 12:59:34 PM new
"Buyers attempt to pay directly through paypal instead of using vendio checkout. This can prevent me from shipping on time especially when many payments are received. "
So let me get this straight,you don't have time to do your bookeeping and you get pissed if buyers don't want to do it for you ?
I accept payments even if they are delivered by martians.
People are basically lazy
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liveinjeans
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posted on November 24, 2003 01:03:08 PM new
Some buyers Don't Use Vendio, because when they first click to pay, it shows as unsecure.
I have had several complaints about that.
Take the money regardless...geesh!
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fvshoppes
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posted on November 24, 2003 01:05:44 PM new
I don't get "pissed" lol. You are right that people are basically lazy. We do our books everyday. It just make things a little more easier.
I never new that it could show up as "unsecure"..interesting.
Carol
fvshoppes
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liveinjeans
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posted on November 24, 2003 01:09:02 PM new
Yep! It does.
There have been several posts about that lately.
Vendio claims it is a secure site after the click a few time...whatever that means!
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AuctionAce
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posted on November 24, 2003 01:21:33 PM new
I go to Paypal if there isn't any Paypal link and pay right after winning an auction. I avoid all checkout schemes if I can and if forced to use a checkout system I will never be a repeat buyer.
It's all academic anyways as most sellers take 3 or 4 days to acknowledge the payment and then another 3 or 4 days before they ship the item. A small item going by First Class Mail usually takes 10 days even though I pay within minutes of the auction ending.
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
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fvshoppes
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posted on November 24, 2003 01:30:52 PM new
Very interesting.
If vendio checkout is used followed immediatley by payment then I can click items to ship and it gives me a list of items I have to ship in a central location.
Every day I click this link and ship my items based on this list.
So, many people either won't use checkout or rather go directly to paypal. I'd like to hear opions on this and what's the primary reason everyone uses uses vendio?
Carol
fvshoppes
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horsey88
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posted on November 24, 2003 01:35:36 PM new
My confirmed address is in Paypal,why should I waste my time doing your bookeeping ?
If I was flipping burgers at McD it might be an option.
Any seller who refuses to ship my item if I don't use their checkout will get a nice litlle old negative.
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AuctionAce
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posted on November 24, 2003 01:48:13 PM new
Buying something on ebay should be as easy as possible. Checkouts tend to be a PITA.
-------------- sig file ----------- *There is no conclusive evidence that life is serious*
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lindajean
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posted on November 24, 2003 02:21:39 PM new
I agree! A big PITA.
Paypal has my address, my money and everything they need. You get my money and everything you need in minutes after auction ends.
What you do with that information is up to you. But, I purchase 20 or 30 items a month on Ebay as a rule and that would be a lot of typing and filling in checkouts! Versus the minute it takes to click pay now.
Edited to add:
I know you probably sell 20 or 30 items a day, not a month, so are looking at something to make your life easier. But, I don't think everyone will use checkouts for a very very long time.
People have compared it to having to fill out a checkout when I use Sears or Walmart on line. It is not at all like that. I have maybe 10 stores I shop at regularly for online transactions. They now have all my info online and all I have to do is click on checkout. It is all done for me.
I rarely buy items from the same Ebayer (due to the nature of my purchases they are one-of-a-kind) so I am wasting my time to save the seller some time when I go through the checkout. And, my time is valuable. You already have my money, that should be enough.
[ edited by lindajean on Nov 24, 2003 02:24 PM ]
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wrightsracing
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posted on November 24, 2003 04:03:17 PM new
Please Note : Not ALL Vendio sellers with check out are the same !!!!!!!!!!
I use Vendio for post sale.
It would be nice if the buyer did use my check out page, If they don't, they will get an email from me with in 3 days to PLEASE send me your name and mailing address, that way I have it, and can confirm that I am shipping the correct item with the following name and have it correct.{avoiding any mistakes.}
If a buyer does not wish to use the check out and pays on paypal, that is fine with me too. I ALWAYS double check my paypal pymts EVERYDAY, to make sure, #1 yes the payment has been made and #2 for the one's that Vendio does not mark as paid, I can mark them paid and ship them out ASAP.
You should not trust the system, as it does not all ways work.If I check it,, then I know for sure.
Just as we ALL know that each buyer is different on ebay, so are the sellers.
People are basically lazy
Some sellers and buyers are.
I bust my butt to be above the rest.
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greatlakes
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posted on November 24, 2003 04:08:24 PM new
I will not click on any link (including a checkout link) in an email and enter my paypal information.
I don't care who the email is supposed to be from.
When I buy something from a seller who uses a 3rd party checkout system, I will enter my shipping information, but I go directly to the paypal site to send payment.
I'm sure some smart scam artist will soon have a real looking checkout with a spoof paypal link.
____________________________________
"Responsiblity is a unique concept. It can only reside and inhere in a single individual. You may share it with others, but your portion is not diminished. You may delegate it, but it is still with you. You may disclaim it, but you cannot divest yourself of it."
Admiral Hyman Rickover
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JEWELRY21
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posted on November 24, 2003 04:18:19 PM new
Be Glad the buyer pays. About 95 % of my buyers pay via paypal. And 95 % of the paypal payers pay directly thru paypal. No problem I print a paypal shipping invoice and then enter the info into vendio so I will have a record and have them added to my customer list. eBay is a job not a hobby. Don't gripe when someone trys to pay you.
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peiklk
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posted on November 24, 2003 05:15:09 PM new
I agree completely. 
It would be perfect if all buyers would use the proper checkout. Somehow, some people are hitting Paypal using my old address (same account) -- as such, the notice gets sent to a rarely used (and junkmail ridden) email-box.
Vendio helps the user get the proper total (and add insurance, etc.) -- then they can jump to Paypal and make the payment with ease. It's a great combination.
Sometimes, I can get the buyer to go to Vendio and fill out their order information properly. I credit their payment however, so they don't think they have to pay again.
Other times, I have to go and manually key in their data from Paypal into Vendio (fill out their form for them, lazy folk!) So then I can process their shipments correctly.
Some of the answers here reflect the "ebay as a garage sale" instead of "ebay as a venue for small businesses". I run as a small business -- and just like Amazon or other online stores, if you want to order online, you have to follow the procedures of the store. You cannot just email Amazon.com your order, you use their covenient system. Same here.
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lindajean
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posted on November 24, 2003 05:30:35 PM new
peiklk: Check your Vendio global settings under "my account". Somehow my Paypal email address was set to an old email I rarely use and when people paid through the Paypal link that is the one the confirmation email would be sent to.
It took me forever to track down where they were getting the other address.
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ohmslucy
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posted on November 24, 2003 05:34:51 PM new
My convenient system is pay me, PayPal preferred. I don't care what buttons they push as long as the $$$ gets into my PayPal account.
As far as using a checkout system, I don't unless it's a major retailer - - Amazon, Hewlett Packard, Harrison's Bird Food, etc. There is no way on this earth I'm putting any even remotely sensitive info into some eBay seller's checkout site. Not a chance.
If they don't want my business direct from PayPal then they don't want it at all.
Sorry if I sound kinda annoyed - it's because I am... I make it easy for my bidders to pay me and I don't expect them to do my paperwork.
Lucy
Watch the donut, not the hole.
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horsey88
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posted on November 24, 2003 05:39:07 PM new
peiklk..."Some of the answers here reflect the "ebay as a garage sale" instead of "ebay as a venue for small businesses". I run as a small business -- and just like Amazon or other online stores, if you want to order online, you have to follow the procedures of the store. You cannot just email Amazon.com your order, you use their covenient system. Same here."
You got that right...Some of the garage sale folks don't even keep their address current.
[ edited by horsey88 on Nov 24, 2003 05:39 PM ]
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sanmar
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posted on November 24, 2003 05:39:21 PM new
I'm with you Lucy. I had 22 auction go off last night & I have already shipped 2 & will ship 3 more tomorrow ( there were multiple purchases in 2 cases. I have collected over $250.00 through P/P. in less than 24 hrs from close of the auctions!! I LOVE PAYPAL!!!!!!
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peiklk
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posted on November 24, 2003 06:12:36 PM new
ohmslucy said "There is no way on this earth I'm putting any even remotely sensitive info into some eBay seller's checkout site. Not a chance. "
It's still getting into the system -- whether you put it there or I do, it's still going to end up where it needs to be. Ebay + Vendio *IS* easy. Paypal is a method of payment, NOT the method of ordering.
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ohmslucy
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posted on November 24, 2003 06:23:24 PM new
Like I said, Peiklk, "If they don't want my business direct from PayPal then they don't want it at all."
PayPal has my info. No eBay seller is ever going to get it, nor is anyone besides me going to put it into the system.
Lucy
Watch the donut, not the hole.
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ohmslucy
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posted on November 24, 2003 06:41:15 PM new
Sanmar, you did GREAT!
Just gotta love those bidders who want everything you've got!
Lucy
Watch the donut, not the hole.
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peiklk
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posted on November 24, 2003 07:02:00 PM new
ohmslucy said: Like I said, Peiklk, "If they don't want my business direct from PayPal then they don't want it at all."...
In fact, your business is direct from ebay and nowhere else.
ohmslucy said: PayPal has my info. No eBay seller is ever going to get it, nor is anyone besides me going to put it into the system.
NOW it's clear where you're confused. We're talking checkout systems -- providing shipping info, etc. -- not payment systems (Paypal). No one (unless they directly take credit cards) would expect you to enter checking account or credit card information into their system -- shipping details of course are a different matter.
The original complaint was about people winning an auction ON EBAY and then just going to Paypal, paying and expecting that to be the end of it (to the extent of ignoring emails from the seller) -- when the seller has set up a checkout system (for shipping info) using Vendio.
Hope this clears it up for you.
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ahc3
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posted on November 24, 2003 07:11:56 PM new
I hate checkout too, even if you use it, if you say you accept paypal, I will pay directly through paypal. It takes me all of 15 seconds, and as a buyer I want to pay quickly. I don't want to be filling out all sorts of info into a checkout form, and I won't!
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ohmslucy
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posted on November 24, 2003 08:07:20 PM new
Like I said, Peiklk, "If they don't want my business direct from PayPal then they don't want it at all."...
Direct from PayPal means WITHOUT jumping through any stoopid checkout system hoops.
Oh, WTH, never mind......
Lucy
Watch the donut, not the hole.
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horsey88
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posted on November 24, 2003 08:12:10 PM new
Peikik...Like I said and am saying again...If I pay with Paypal and you hit the refund button you'll get one fat big negative. If you refuse to ship until I do your bookeeping I'll file a non-shipment Paypal claim after the 7th day.
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peiklk
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posted on November 24, 2003 08:47:48 PM new
horsey imagined: Peikik...Like I said and am saying again...If I pay with Paypal and you hit the refund button you'll get one fat big negative. If you refuse to ship until I do your bookeeping I'll file a non-shipment Paypal claim after the 7th day.
Where on earth did you get that I said anything of the sort? Nowhere.
The customer should, obviously, follow the terms of whatever company they are buying from. ESPECIALLY if those terms are spelled out in the auction/sale itself!
What you're saying is like saying that when you go to Amazon.com, you should add up your goods, get your total, then YOU call VISA and tell them to pay Amazon $x and send Amazon your shipping information. Try it and watch both VISA and Amazon laugh themselves silly.
Yes, the seller CAN jump through hoops to appease lazy buyers -- but them doing so is service above and beyond what is normal.
Please READ before replying. Oh wait -- you must be a typical ebay customer... you don't read anything.
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peiklk
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posted on November 24, 2003 08:53:48 PM new
One other thing...
95% of the time, my customers properly fill out their checkout forms to communicate their shipping choices, shipping address, payment methods, etc.
THEN then send payment -- be it Paypal, Money Order, Check whatever. Like night follows day.
Very few people fail to checkout properly. When they do, I nudge them in the right direction. If they insist on being lazy or hardheaded (as some here have indicated they themselves are), then I fill out their information for them. Sure it's extra work on my part. But I am grateful for every sale, and if it means picking up the slack for a few lazy folks, then I'll do it.
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