posted on May 23, 2004 05:52:56 PM new
OMG - it just dawned on me. I totally failed to answer the OP's original question, which was:
"I know I was wrong for leaving the negs, but I was wondering if I should wait a couple of days for the situation to calm down and then write to her again and try to work it out with her?"
Golly, I better answer right away, wouldn't want to disappoint the OP.
My answer is: No, I doubt there is anything you can do at this point except pay the money to SquareTrade to get the negatives you placed removed. Is it $20 total or $20 each for a total of $40? Kinda high price to pay considering the two auctions closed for a total of $12.48.
Why do you feel compelled to mention your shipping policies in your auction listing? Seems to me it can't get you any additional sales but it can cause you trouble like this.
I mean if you sell postcards or pamphlets or even books, easy to package things, maybe it will give some a warm fuzzy feeling about your item- but if you sell a wide variety of items including the hard to package- or, if as you say, your plate is very full and know that other things can delay your trips to the PO, you're just asking for hard feelings engendered by your unfulfilled promise.
Tell people what they need to know about the item and the TOS and leave out promises you can't keep..... ALWAYS keep.
[ edited by bob9585 on May 23, 2004 06:04 PM ]
You're too funny! You can bet that's one link I've put into an email and hit "forward" on about a dozen times. What I'd like to know is: How in the devil did I miss this entire thread?
Mean and nasty on the Round Table board? Well, I'm not. Um, at least I'm not all the time. There are a couple of posters over there that bring the wild animal out in me.
posted on May 23, 2004 07:46:45 PM new
Whew! I guess I'm off the hook then! I would never ever bid on a crocheted pattern.
So what I'm left pondering is:
What excuse could be good enough that you can't ship until a week later unless you were dead and couldn't make it to your funeral?
What about when Bizzy said that she knew she'd done wrong but came over here for some sympathy? Oh, excuse me, she came over here for help? Gee I dunno, I got that Oxymororn word running through my head on that one. Honey, if you know you've done wrong - this is the LAST place you want to post that.
Now that PayPal has the shipping labels and all that for free, what would keep you from slapping a label on that manilla envelope and leaving it for you postal person to pick up? That's what I do when I don't feel like driving to the PO or can't get out of the house.
My best advice to you Bizzy is to grovel and apologize to the buyer (please tell her we're not ALL LIKE THAT!) and bump your med's up. I'm thinking you have OCD going on since I've been posting here for a while and all of the sudden it seems like you've starting two or three threads a day.
posted on May 23, 2004 11:12:16 PM new
Bizzy,
There is only one way to handle this problem. Pull your customer's contact information. Give her a telephone call and apologize and explain to her why you did what you did. Offer to go to square trade and pay all fees to get those two negs removed from her record. If you are not big enough to face the person you have wronged and rectify the situation, then you certainly have no business selling on Ebay and you should contact Ebay and request that your account be closed. And if that's the route you choose, please contact Vendio and request the same.
A $75.00 solid state device will always blow first to protect a 25 cent fuse ~ Murphy's Law
posted on May 24, 2004 12:55:18 AM new
Sparz - I think that is bad advice. If someone that I bought something from, twice waitied a week to mail then had the nerve to leave me two negs after I left them positive feedback anyanyway actually decided to pull my contact info and deem themselves to have the right to call me and take up more of my time with their own personal brand of insanity, believe me, the resulting conversation would be anything but pleasant. Given Bizzy's short fuse, I think it is an even worse idea.
~~~ • ~~~ • ~~~ • ~~~ • ~~~
If it's really "common" sense, why do so few people actually have it?
posted on May 24, 2004 04:47:45 AM new
It looks like Bizzy has left the building - probably a good idea.
I'm posting because I am surprised about how fast most of you say you ship. I ship twice a week. I don't advertise that fact. I have tried other methods and this works best for me. This means that some of my buyers have to wait a few days and others have items shipped nanoseconds after payment is received. But guess what? Most of my feedback says something like "Nice item; fast shipping; nice packaging. Would do business with again". The fact of the matter is, as Fluffy has pointed out before, many people leave the same feedback for everybody!!
This concept was reinforced this week when I read "Rare and beautiful item.." in my feedback. I HATE reading something like that when the postcard sells for opening bid! I checked the other feedback the buyer has left and EVERYTHING he purchased was "a rare and beautiful item"!
Bizzy's FIRST mistake (other than putting the whole thing on this board) was to advertise ANY shipping time frame in her TOS. Her SECOND mistake was to offer a refund in exchange for return of the item. She should have admitted her mistake and refunded the shipping and handling for buyer's inconvenience. Buyer wanted and was pleased with the item and is not likely to want to surrender it - a s/h refund would have been a nice gesture. The THIRD mistake was not to give the customer's second order special handling after she was called to account on the first one.
I won't even address the matter of the negative feedback. That was SO SO WRONG and totally unjustified. Bizzy, if you only had posted your customer service dilemma here BEFORE you left the negs! That's the time for advice - not after the deed has been done.
Hopefully she will do the right thing and reverse the negs, learn not to leave feedback until she has cooled down and move on. Good luck Bizzy
**********************************
Sig files are too much trouble! http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards
I've ended up shipping just once a week, on Tuesday with an odd one or two at other times. This is less than 48 hours after the buyer has paid.
Seems most use PayPal and send the payment either Sunday night, right after the auction closes, or Monday after they've gotten my EOA email. I used to send these out on Monday but then I'd get back from the PO and find another payment or two sitting here so I ended up shipping on Tuesday also.
The check and MO payments generally arrive by the weekend following the close of the auction. Their items go out Tuesday with the others.
Works just fine for me and my feedback is full of fast shipping comments, too.
posted on May 24, 2004 06:54:41 AM new
I put that I usually ship within 2 business days of receiving payment in my auctions and in my WBN and I still get e-mails asking me when I'm going to ship.
Regarding feedback - I got an amusing one recently. It included the sentence "love the bottles". Perfectly nice sentiment, I however had not sold her any bottles. I felt like leaving a response - glad you liked your bottles did you like the needlebook you bought from me?
posted on May 25, 2004 05:15:37 AM new
I think it would be best to email her and apologize and ask for forgiveness for the trigger-finger feedback, ... "mea culpa, mea culpa, mea maxima culpa" ... maybe even insist on refunding all her money.
We have all done some things in haste that we're not proud of later on ...
