posted on September 5, 2004 09:31:22 AM new
Thanks Kiara for the link. I had to run a download for my browswer and I have to reboot. As soon as I do so I will run the scan.
run it and open it. Hit Scan and then save log. It will open up a notepad document. When it opens up, choose EDIT then SELECT ALL - COPY. Do not FIX anything yet.
posted on September 5, 2004 12:37:53 PM new
Here is the log file. That was kind of like adaware which I have and run weekly for spyware.
Logfile of HijackThis v1.98.2
Scan saved at 3:29:23 PM, on 9/5/04
Platform: Windows 98 SE (Win9x 4.10.2222A)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)
posted on September 5, 2004 12:50:19 PM new
Helga,
15 minutes to boot up? there's something else wrong probably, a virus or trojan, etc., like some people are suggesting.
as soon as you can, get rid of incredimail. it's very invasive though and is going to leave entries in your registry, which i don't think you're going to be able to edit - it is NOT recommended for someone who doesn't thoroughly understand computers.
also, a website called hijack this, if you know how to cut and paste the list of programs that load at startup, can help you look for trojans, etc.
one possible practical solution, since you can't afford a new computer is, take the computer to a reputable computer shop, but NOT a big chain store because sometimes the hired help there isn't all that computer literate. if you ask them to reformat your hard drive and reinstall windows, it will wipe everything off of your computer and you can start over.
good luck! when i got my first computer about 10 years ago, i didn't know what i was doing either and looked at it as a glorified typewriter. many hard lessons learned between then and now. the more you learn about your computer, the better off you'll be in the long run.
posted on September 5, 2004 01:02:12 PM new
May I also offer a small piece of advice?? Please go to http://www.komando.com and ask this question and/or go through her archives. I have learned a lot from her and been able to fix several small to large problems on both this computer (XP) and my old 98 with its tiny memory. Please don't think that everyone is mad at you, they really are trying to help.
Kevin
posted on September 5, 2004 01:04:31 PM new
I ran the hijack this and posted it for glassgrl. Does that tell you the things running in my system?
When I can afford to I will probably have someone reformat my hard drive for me, there is a guy where I work who does it but he charges some $30 an hour for his work.
I can do basic stuff on the compter but when it gets more involved with the things like a corrupt inbox repair tool, that's when I start to have a hard time with it.
posted on September 5, 2004 01:15:01 PM new
whew, sorry. I'm in the panhandle of Florida and the wind is starting to pick up so I ran to the store to get some hurricane supplies.
let me check into your files. at a quick glance it looks ok.
did you not get ANY discs when they reformatted/fixed your computer?
I still think we can do the .pst fix. Mainly what it involves is making a new file and moving all your stuff over there.
posted on September 5, 2004 01:19:49 PM new
No my ex boyfriend did the computer when he reformatted it before, he installed everything - I have nothing to put back on it. There is no chance of me getting a hold of him again!
posted on September 5, 2004 01:29:31 PM new
Are any of your virus programs up to date? I see McAfee and Zone labs Zone alarm? If not, then we will want to stop those from loading when you start up. Also, do you use the AOL IM thingy? Stamps.com thing?
Sometimes when you download a program it automatically starts up or tries to even though you no longer run it. If McAfee is current and you use it then we will leave it alone (same with the others)
posted on September 5, 2004 01:31:31 PM new
McAfee isn't current because he loaded it and it's past it's expiration. I use Zone Alarm. I don't use Stamps.com anymore because I use Endicia. I also do not use the AOL IM nor the Quiktime but I can't get either one of those to uninstall (I do know how to do that).
I didn't know that Stamps.com still was in my system. It's been a LONG time since I had that.
posted on September 5, 2004 01:59:18 PM new
Well, my only "fire engine" assistance?
Get yourself a quick "online" email address and update your ebay stuff to it pronto.
Like Yahoo which has a robust amount of storage and is very easy to learn how to use.
Update all your contact info for ebay etc to that one and you will at least be able to run your business from the library.
I would put an email out to all current finished unpaid/to be shipped auctions that you are having this trouble and will be back in touch asap.
At least you will have less interuption with the biz side.
The first thing I would do is put money in the kitty for virusware and a new computer.
And that $30 an hour guy? worth every dime.
BTW, I didn't know squattage about computers, but had to learn.
Computers are the only appliance we still have to d*** around with. If refrigerators worked like computers, there would be a riot at the doorstep of every manufacturer. I only borrowed this idea from some deep thinker on technology, but can not attribute at this time...
anyhow, good luck.
J
posted on September 5, 2004 01:59:19 PM new
I've posted your hijack log over at the SWI forums and I'm waiting on them to tell me what is ok to take off and if there's anything suspicious since I don't know Mozilla.
And I'm still doing hurricane preps so I haven't left you...I'm just waiting to see what they say.
That's why I like HiJack this. Once you KNOW what should be running on your computer then you always know at a glance if you're ok or not. The Hijack will fix all of those for you when we get to it. These are a lot of programs which is why it's loading so slow.
Thank you. I'm not going anywhere. I appreciate your helping me in the middle of the hurricane stuff!
It will probably hlep to delete the stuff I'm not using but I dont want to do anything until I know what to do.
Yes I realize the $30 an hour guy is worth it but right now that $30 needs to go to things like rent and groceries. I dont have any expendable income right now. I have to take care of this like this and deal with what I have for now.
posted on September 5, 2004 02:10:24 PM new
Then get a yahoo account so you can keep the cash flow flowing and have zero excuses to give to clients.
Sorry to sound harsh, but I have had computer meltdown before as well, and a week in the shop. Ebay bidders knew nothing of this dilema.
My version of a bunker full of servers.
You can eaaaaasily get by w/o Microsoft Outlook, you can't get by w/o email.
posted on September 5, 2004 02:42:49 PM new
The incredimail is doing fine. I dont have to go through Yahoo - I just would like to get my Outlook back that's all.
posted on September 5, 2004 05:39:31 PM new
japerton's right, $30 an hour to work on a puter is a bargain basement price, worth every penny if it's a good tech person. (i charge $80 an hour to work on peoples' computers, sort of because i want to discourage the whole thing, but still have takers).
don't know what else to tell you, helga. it doesn't sound like you have enough technical experience to do the work on the computer - the yahoo free e'mail account is an *excellent* idea. incredimail is just a glorified "shell." i suspect part of the problem may actually be the incredimail, but since you don't know how to uninstall, that's problematic for you.
1) get the yahoo e'mail account
2) when you have the $, get the hard drive reformatted. you will lose _everything_ but, you'll also lose the problems, the expired and unused programs, the possible trojans, etc.
learn all you can about your computer. it pays off in the long run.
posted on September 6, 2004 03:04:21 AM new
Here's one reply:
Yes, it looks like you have a Troj/JSurf-B
You probably didn't have this Cumulative Patch for Internet Explorer (822925)
Please go to Windows Update to get all the latest security patches that apply to your PC.
Please download and run a Free Trial of Trojan Hunter
If any infected files are found, delete them.
Next, take a free Online Virus scan at HouseCall or eTrust or both.
If any infected files are found, delete them.
Then reboot.
Next, make sure you can view hidden files
Open My Computer.
Select the View menu and click Folder Options.
Select the View Tab.
In the Hidden files section select Show all files.
Click OK.
Then, reboot to Safe mode
As the computer restarts, press and hold down the F8 key until the Windows 98 startup menu appears.
Next, press Ctrl+Alt+Del
Look for a process named wins32 in the list.
Click on this process to highlight it.
Click the 'End Task' button.
Check for any other instances of wins32 and end them too.
Then open Hijackthis, click Scan, then put a check next to the following entries:
posted on September 6, 2004 07:44:06 AM new
Thank you Glassgrl for all of your help so far. I really apprecaite it.
I can't get my computer to reboot in safe mode. I've tried 4 times. When I press down the F8 key the computer "beeps" at me. I get no menu.
However with what I've done so far, ran the Trojan scan and removed the one I found as well as downloading eTrust Virus Scanner/Fire Wall my computer is already running better. I had to remove McAffee, which wasn't updated and I wasnt' using, and Zone Alarm, which was the same to install the other stuff.
I'm already running faster.
I'm not sure what safe mode is but can I go into the Hijack this and remove those two progrmas without doing the safe mode thing? I don't know, that is why I'm asking. I dont want to do anything without knowing first what it is that I'm doing.
posted on September 6, 2004 07:46:50 AM new
ARghhh ... Speaking of people not REAL smart about computers, I just got auto-notice in the corner of my screen by microsoft, that they wanted me to d/l an update (i think it was called service pack 2) ... so i turned off my popup blocker and d/l'ed it ...but NOW it's telling me that before i run the 'install' of it, that they suggest i back up everything on my computer ......
cripe. - i looked in every accessory i could find at Start/All Programs/Accessories, then looked in "find" and typed 'back up system' and i can't find how or where to do that. ... can glassgrl or anyone help me find that program please?
I'm on WinXP home edition ... thanks!!!
p.s. i've run a lot of microsoft updates over the years, and this is the first one that ever warned me that i ought to back up all my files ... do they tell me that because i should anticipate a problem????
p.s.s. I *do* have a 'boot disk' that i made a couple weeks ago.
---------------------------
edited to add, i'm looking at microsofts 'help' on this, and it is showing for the step-by-step, the same thing i read before:
Welcome to the Windows XP Service Pack 2 Setup Wizard. Before you install this update, we recommend that you:
1. Back up your system
2. Close all open programs
To complete this installation, Windows might require restarting after you finish this wizard.
To continue, click next.
.....
but then it says, 'okay - click next' ... but it doesn't tell me how to back up my system. sheesh.
posted on September 6, 2004 07:58:43 AM new
They have reasons to do thing in safe mode that it's better not to question, just do. Here's how to do it another way. This is really simple, just print it out and follow along. It looks harder than it really is.
Using the System Configuration Utility (Windows 98)
To start Windows 98 in Safe Mode using the System Configuration Utility:
1. Choose Start > Programs > Accessories > System Tools > System Information.
2. Choose Tools > System Configuration Utility.
3. On the General tab, select Diagnostic Startup - Interactively Load Device Drivers and Software.
4. Click OK, and restart Windows by clicking Yes in the System Settings Change dialog box.
5. At the Microsoft Windows 98 Startup Menu, choose option 3, Safe Mode, then press Return.
6. Click OK in the Desktop dialog box that indicates Windows 98 is running in Safe Mode.
Note: If you use this utility to start in Safe Mode, you must also use it to restart in Normal mode. See instructions below.
Returning to Normal Mode
If you used the F8 key, the Ctrl key, or the command prompt to start in Safe Mode, simply restart the computer to return to Normal Mode. If you used the System Configuration Utility to start in Safe Mode, you must use this utility to return to Normal Mode.
To Return to Normal Mode using the System Configuration Utility:
1. Choose Start > Programs > Accessories > System Tools > System Information.
2. Choose Tools > System Configuration Utility.
3. On the General tab, Select Normal Startup - Load Device Drivers and Software.
4. Click OK, and restart Windows by clicking Yes in the System Settings Change dialog box.
