snoopnetdog
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posted on September 26, 2002 01:32:04 PM new
posted on September 26, 2002 01:28:03 PM
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i just returned from NYC to Oregon from a wholesale show and I have found our paypal account restricted and they wanted all the documents like most have to furnish, license, utility, bank info and cc info. I faxed the info over and then I get this email:
Dear Jodi ***,
Thank you for faxing the requested information.
Unfortunately, your account access limitation cannot be lifted at this time. The documentation that you have faxed to us is incomplete. Please fax us the information below so we may review your account further:
1.You must either provided tracking for the claims that have been issued against your account or you can request refunds be sent for the claims. Until all claims filed against the account are resolved the account will remain with limited account access.
You must use the cover page provided by PayPal. The cover page contains information specific to you and this access limitation, and using it ensures that your documents are routed and handled in a timely manner. To print the cover page, go to:
https://www.paypal.com/cgi-bin/webscr?cmd=_restricted-appeal-fax
Sincerely,
Lisa
PayPal Account Review Department
we have resolved all claims with either refunds where due or tracking numbers but yet paypal still sees unresolved cases that we do not see in our claim center. We are now holding over 100 orders and we are prepared to have all of the customers begin the chargeback process as we will not ship until paypal releases the customers money to our firm for shipment. No sleep lost I just hope damon can be so kind to help with this issue.
Jodi
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Flaoisland
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posted on September 27, 2002 10:08:17 AM new
Snoopnetdog: You have no legal requirement to include the cover sheet it is another stall tactic from Paypal that they added in the last year. Sadly sometimes the only way to get Paypal to follow laws is to sue them so many people are.
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tomyou
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posted on September 27, 2002 10:42:17 AM new
Hi Jodi, be prepared for a lot of bitter and not needed for your situation advise to flow here. your best bet it to e-mail Damon Directly and deal with him one on one as far away from this board as possible. Both the Pro and Anti paypal Zealots have rendered this board all but useless. Good luck to you
[ edited by tomyou on Sep 27, 2002 10:42 AM ]
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uaru
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posted on September 27, 2002 10:51:51 AM new
tomyou your best bet it to e-mail Damon Directly and deal with him one on one as far away from this board as possible.
Excellent advice
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GU1HToM
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posted on September 27, 2002 11:55:33 AM new
Yes email Damon.
Please keep us posted to the outcome.
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andrew123s
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posted on September 27, 2002 11:58:41 AM new
Flaoisland, what is there to lose by faxing the cover sheet? The piece of paper for printing it out? The ink? The issue won't be resolved unless you do fax the cover sheet. Why go right to court when you have a shot at getting it resolved directly with PayPal?
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snoopnetdog
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posted on September 27, 2002 12:05:16 PM new
We have faxed the documents, emailed damon, no reply from damon. We have emailed all of our customers to begin the chargeback process and many have allready re-ordered direct without using paypal. Our company is not hurt as we held the orders once we were notified paypal was holding funds. We are not out anything. We have removed paypal as a payment option and we are moving forward without paypal till they figure out what they want to do. I would think 100 phone calls from customers would open ears? hahah who knows after reading so many stories in here to find out now I am in the same boat as many are in here. Oh well all i can do is plow forward and not spend alot of negative energy towards this firm. J
[ edited by snoopnetdog on Sep 27, 2002 12:07 PM ]
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Coonr
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posted on September 27, 2002 12:10:27 PM new
We have emailed all of our customers to begin the chargeback process...
BAD MOVE. Your account will most probably stay restricted as numerous chargebacks is a key FRAUD indicatior.
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tomyou
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posted on September 27, 2002 12:15:27 PM new
True, once all the chargebacks start there is no chance of getting your account unrestricted even with damon. You Just accidentally made the problem MUCH worse than it was to begin with. I understand you needed to free the funds to protect you operating expenses but now you have little chance of doing so for about 3 months.
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snoopnetdog
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posted on September 27, 2002 12:15:33 PM new
What choice do I have, I will not make my customers wait and we have refunded $1000 since last night and the customers have allready ordered direct through our merchant account and product has been shipped. I have informed paypal this is what I am doing and still no effort to resolve this issue. I will do all I can to save my business and fulfill my customers orders and will not let paypal hold our operation hostage with hoops and roadblocks while they factor cash in account  We hope everyone gets their money and we can move forward with or without paypal. No problem
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snoopnetdog
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posted on September 27, 2002 12:19:00 PM new
Let the record reflect, we do have two merchant accounts direct with Visa, Mastercard, Amex and Discover and its not a problem to have people reverse paypal and pay us direct which over 20 have this am allready ))))) In my eyes paypal loses the business and we move forward without them They have not hurt capital as we dont ship till paid. Thus paypal not releasing funds thus no ship The money is in paypal the goods are in the warehouse, simply convert the orders to our normal merchant account and let paypal deal with all the issues as a result
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Coonr
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posted on September 27, 2002 12:26:58 PM new
It's a good thing you have those two merchant accounts. You gonna need them. You will NOT be full speed on PayPal for some time, due to the excessive chargebacks.
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snoopnetdog
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posted on September 27, 2002 12:31:58 PM new
The way I see it paypal will not be up to full speed with our sites until they do right. I am still collecting on orders. Guess what while paypal figures out what they want to do they lose $$$$ on every transaction we convert to our merchant accounts. Looks to me paypal is the one losing revenue in this picture. My goal is simply to share with the users my experience
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uaru
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posted on September 27, 2002 12:35:02 PM new
We have emailed all of our customers to begin the chargeback...
Ouch! That's going to cost you $10 each.
Couldn't you have just used the refund link in the transaction page? Even if your account is restricted I can't understand why PayPal would disable the refund feature, it only allows you to return the funds to the account they came from.
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tomyou
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posted on September 27, 2002 12:43:22 PM new
It would pobably be your best move to just cancel out of paypal all together as with as many chargebacks as you seem to be in the process of you will likely never be back to an "unflagged" account. Also don't be surprised to be charged fees for the chargebacks once they start to pile up and that will hurt you if there are as many as you say. Not trying to start world war three here but just letting you know what to expect. Everyone has there own method of business and I respect that. As for me once I get a paypal payment I consider is "payment received" and ship the goods and as a buyer I expect the same from my retailers. If I wanted to wait for it to be processed from one account to another over a matter several days or weeks I would send payment via snail mail. anyways it is good that you have other options and working well for you so good luck and since as you say this is no "harm" to you it would be best to proceed slowly and keep the problem minor instead of it becoming Major and never recouping ANy of your funds.
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uaru
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posted on September 27, 2002 12:56:35 PM new
Something in my brain just clicked. I just put 2+2 together.
deja vu
Why is swapselltrade.com using PayPal again?
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paypaldamon
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posted on September 27, 2002 03:14:22 PM new
Hi snoopnetdog,
I did respond to your email yesterday. I advised you that the issue was referred to the department handling your case. The issue had to do with complaints.
An email was sent to you today advising which complaints need resolution.
Advising your customers to file chargebacks (as you did last time) was something I would have advised against.
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stopwhining
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posted on September 27, 2002 04:25:15 PM new
deja vu indeed.
i thought the author has happily switched to c2it??
but then one must ask why paypal is in bed with this guy again??
(or gal?)
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snoopnetdog
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posted on September 27, 2002 08:08:05 PM new
no email from you damonhave checked all logs. could you post the email with headers here for us to see?
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stopwhining
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posted on September 28, 2002 06:30:54 AM new
on the subject of deja vu,is this the same seller who posted last year?? - he/she has a website which sells discount cigarettes,also drop ship a variety of merchandise from different dropshippers found in trade shows.
he accepted credit cards thru his merchant accounts and he also accepted paypals and he has few if any chargeback with his own merchant account but many thru paypal??
he closed his bank account which was linked to paypal account and instructed his customers to use c2it??
that was the time when paypal can get to our bank account to debit fund due to chargebacks??
so if paypal has found out that this new account is related to the old account which has a deficit,would it restrict the new account??
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uaru
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posted on September 28, 2002 10:44:23 AM new
stopwhining is this the same seller who posted last year?? - he/she has a website which sells discount cigarettes,also drop ship a variety of merchandise from different dropshippers found in trade shows.
Yup, it didn't register with me at first because I first viewed the original post through caffeine deficit eyes, it has been awhile, but it's all coming back to me. Your memory is working well on this one. The seller didn't actually sell discount cigarettes but sold the URL of outfits that were selling discount cigarettes. You memory is working very well though, better than the seller that can't seem to even remember the site they recommend is their's.
snoopnetdog posted on September 15, 2002 09:49:30 PM
I found an awesome place that shared a lot with me when I first started. Visit www.swapselltrade.com as they carry a lot of the top selling items for ebayers and they do dropship
snoopnetdog posted on June 4, 2002 10:07:57 AM
I found a cool site at http://www.swapselltrade.com
I'm sure snoopdognet will find some sympathy here, but not from me. If PayPal knowingly gave this seller a PayPal account again after all the past issues then PayPal has themselves to blame this time.
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andrew123s
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posted on September 28, 2002 06:57:25 PM new
Now I'm remembering, didn't swapselltrade.com belong to NWREBEL?
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stopwhining
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posted on September 28, 2002 07:33:04 PM new
yes,now it is coming back,it is NWREBEL then,
but now it is JODI?????
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thchaser200
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posted on September 30, 2002 12:00:45 PM new
Starting the chargeback process was not a good idea, it is best to solve those complaints and then get the account closed. If you had problems before, why did you go back and do the same thing all over again
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stopwhining
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posted on September 30, 2002 12:20:45 PM new
so what happens to c2it ??
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snoopnetdog
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posted on September 30, 2002 07:18:32 PM new
I am pleased to announce we have had all fo our customers chargeback and were able to release the money to its owners after they filed chargebacks and all of our clients have paid us direct through our inhouse merchant account without paypal. NO MORE PAYPAL for us WE LEARNED THIS TIME paypal is useless and they lack any customer service skills.
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Coonr
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posted on September 30, 2002 07:38:02 PM new
snoop,
How do you plan to handle the chargeback fees?
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snoopnetdog
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posted on September 30, 2002 08:01:11 PM new
haha honestly could care less...... I am happy everyone got their money out of paypal and we saved the orders. That was my main concern is getting people what they were owed. What ever residuals paypal dreams up they will live that dream alone
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Coonr
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posted on September 30, 2002 08:55:31 PM new
Depending on the amounts involved, you may find their dream is your nightmare. You will be liable for $10.00 chargeback fee for each one. They can take several actions to collect the amounts, including collection agencies, credit beaureau reports, etc..... and ultimately legal action.
[ edited by Coonr on Sep 30, 2002 08:56 PM ]
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snoopnetdog
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posted on September 30, 2002 08:57:42 PM new
See I have a reply for that as I have a $5000 judgement against paypal in the State of Oregon that paypal has refused to pay. I guess we could call it even? A nightmare for a nightmare?
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