posted on November 25, 2000 01:48:26 PM new
Just got notified that as of Nov 1st, if you use a PO Box, you'll need to send Paypal by fax some proof that you don't live in a box. They want a street address even if you're a business account and have been doing business with them for years. I had to go through hoops to get them to release my money this time around. What a pain in the ass. I'm all for joining any class action lawsuits that want start for the increases in fees that they lied about......By the way, they didn't notify any of the users about this confirmation till you go and try to retrieve your money. Being told I didn't read the updates on the website doesn't cut it. They can email me about everything other little thing. Why not the one that lets them keep my money for a few more days so that they can have a bigger float!!!
posted on November 27, 2000 01:55:59 PM new
I hope no one wants to use PayPal today. For about the last two hours, I have been trying to log onto their server.
They might as well have my money locked out. I sure can't use their service.
I did transact a PayDirect item during this period.
posted on December 6, 2000 11:16:25 PM new
Let me tell you a sad story that has happened to me.
I sold computers on an auction site. I had a great name and great rating. All was going great I was selling 10-20 systems a week. I had set paypal to electronically deposit all funds to my bank to speed up orders. When someone wins the bid they get an auto e-mail sent telling them how to send funds, blah blah blah.
Well, I was out of town knowing that all was well. Well, when I got home I had one of the best weeks of selling systems. We sold over $6500 in computers, and I had all the money in my account I check on OCT 3. So I had ordered all the parts (COD) so I can fill all orders. Then on the night of OCT 4th I signed on paypal and found my account blocked. My heart sunk! I called the 800 # to see what happened. My first thought was someone hacked my account. Once I spoke with some @ paypal I was told that the dept. that blocked my account in not located in that state, I was told NOTHING.
Just to wait for paypal to contact me. At this point I have not notified any of my buyer, I thought this would be fixed in a day or so. Well, just like the person who posted a remark here. I was buying some diet coke and paid with my ATM card, and found there was NO money. My bank was located in the store I was in, I then went to my bank to see if there was an error in my adding when I made a deposit. I then found out that My bank account was $2700 over drawn. Paypal had reversed ALL transaction for the past 30 days, My bank then froze ALL by account.
I was penniless. No kidding. I had no access to any of my money in checking and saving. I spoke to the manager and she informed me that paypal CAN reverse any deposits up too 6 month, So my account is froze for 6 month NO KIDDING, I was pissed. Please take note.. I have shipped all orders for the past 20 days and the money that paypal took out of my account, those order have been filled, I lost the money and the computers. The buyer got their orders and paypal got the money
So I again sent a very pissed e-mail to all those paypal address below, I got NO response. BUT I still have auctions ending and all the buyers are still putting funds into my BLOCKED account, and paypal kept taking all the money. Now over $9700. I still have orders to fill but I cannot access any of my buyers who paid before OCT 4th, I cannot get any address to fill orders. I know I cannot e-mail all buyers and ask for the shipping info when I have NO proof if they even paid or even if the payment was the right amount.
Plus I did not want to scare the buyers. I have sent over 100 e-mail to paypal and still nothing, I then got an e-mail asking me for my driver Lic # SS# and proof of address, I sent an e-mail stating, " You never requested that info before you had all my money and Now you want to know who I am. I don't think so" So know I am getting pissed off e-mail from all my buyers saying "Hey where's my computer," I still keep quite about the paypal problem, The on OCT 25 I get an e-mail from paypal Stating that They JUST froze my account due to 2 complaints. I sent an e-mail stating that those complaints are due to the fact that you have blocked my account and have all their money I cannot fill any orders. And to this date I have still heard nothing. I had to close my business and have sent all buyer the truth and am helping them to get their money back. Many of them still this I scammed them
I have included all the e-mail to and from paypal, Just a little note this [email protected] I was e-mailing changed her address to stop me from e-mailing her.
Below is an e-mail I HAD to send my buyers and all the e-mail sent to and from paypal
To all of our Buyer,
This is our update, A lot has happen. Please be aware That I have not done nothing wrong. We have tried to contact paypal about growing problems we have experienced with withdrawing your payments. I have not told many of you about the problem with paypal. I believed the problem would have been fixed by now. I believe in the truth in honesty. I will give all you the events as they happened. But I MUST stress, I have not done anything to scam anyone and would NEVER risk my freedom for a few $1000's. dollars. As of today there is over $6500. in my account I cannot access, that is YOUR MONEY, There is more then enough for everyone to receive a full refund, plus interest. I believe everyone will get ALL your money back, For many reasons.
On and around the end of Sept. 00 paypal blocked my account from withdrawing and sending money request. I have called over 20 times the # I called is (888) 221-1161
and have got the run around, I was told that I would be contacted by paypal. Well, as of today it has NEVER happened. I Findlay got a name and an e-mail address Ginny Lee, [email protected] I set her about 10 e-mails demanding this be resolved. It has never happened, in fact she changed her e-mail address. a buyer of mine told me she would e-mail [email protected] . but she has still never received the refund. I have sent e-mails to the following paypal e-mail address's as you will see below. [email protected], [email protected], [email protected], [email protected], [email protected], I have never got an honest answer... So all of you now what I have done on your behalf.
I have included all e-mails sent to paypal.
Also I have learned from a lawyer that if you paid with a credit card you can dispute the transaction. I would request you all do that. I think that will make paypal do something. Also paypal does have insurance, I also request you all file a claim with them. I will assist you in anyway. I know this is a HUGE mess, please don't say "Well I was scammed and forget about it." E-mail paypal to the address's I have listed above and demand you get your money back, tell them you know the funds were never taken out and to reverse the transaction. Please use this reference # paypal has assigned me.
(KMM4586890C0KM)
I have got some real hate mail from some of you and I understand I have lost my business because of paypal and their not willing to do anything, But I have been trying my best, but it''s time those of you who have not received your order know this is why. I have been locked out of my paypal account without any notice or reason. Buyer oilman1rob gave me this phone # PLEASE CONTACT AMY "THE FINANCIAL MANAGER" AT PAYPAL
1-888-221-1161 ext. 2052. But she is Never there. I have also tried to call paypal in north Calif. But that # is busy 24 hours a day. I have come to the conclusion paypal has NO idea what the right or left hand is doing. Please e-mail me with any info you may have or suggestions, if any of you have received a refund please e-mail me and tell me how you did it and I will pass it on. I don't have access to my account So I have no idea. But be aware paypal not willing to do much.
I other systems just shipped, 0300 6000 0004 6915 5746, He had order a few systems, and I waited to we had all his orders done.
Please let me now if there are any others, I am sure you'll start getting some new complaints due to the fact I cannot access the funds. I would stress again, Please do all you can do to let me either start refunding the upset people or ship filling orders.
I sent you all info requested last weekend. My customers are getting restless. I have informed them that there is a delay, (not telling them what), I have offered a full refund to those who will not wait, I have 2 so far who have requested refunds, I have sent them a check with my own money, but their money is being held by paypal. All I ask is that the account be unrestricted soon, our you'll be bombarded with complaints about me and that will not be my doing... Because I cannot issue refund, or fill orders if I don't have access to funds.
Thanks for your time
Subj: Paypal (KMM4586890C0KM)
Date: 10/22/2000
To: [email protected]
Please issue all paypal money request, my buyers are SO FEED UP with me delaying their order due to the fact paypal WILL NOT RELEASE "THEIR " funds.
I have done all you asked you wanted proof that orders were shipped, I gave you tracking info, Then you want more.
SO I think it would be best since paypal has damaged my good name and feedback. That all buyer get their money back if that choose, I will be e-mailing ALL buyers to see if they want a full refund, because it's their money. Or wait paypal out to see if paypal will ever release the funds. But most of them want their money back. It's their money, so it's up to them. I am very disappointed with paypal, because I was told that my account would be unrestricted if I gave proof on items shipped.
I E-mailed tracking info and all items were in fact shipped. Then now you want more info from me. Will it ever stop?
I am giving paypal permission to pay all money request, They will all be refunds ... due to your long delay. Please send me response to let me know they will be paid.
I have no idea what your talking about.. I want all money request paid ASAP. they are ALL refunds, All my buyers want there money back due to the fact you will not release the funds to me, SO please give them back "THEIR MONEY."...
Here's the e-mail I get I don't understand what it is, but please lets all get on the same sheet of music.
Subj: Re: Buyer Protection Claim (KMM4654856C0KM)
Date: 10/23/2000 3:55:50 AM Pacific Daylight Time
From: [email protected] (PayPal Customer Service)
Reply-to: [email protected] (PayPal Customer Service)
To: [email protected] (jon culver)
Dear Mr. Culver,
Thank you for contacting PayPal.
You received this payment on 9-7-00. Please view your history
page for that date to see this transaction.
A complete record of all of your PayPal transactions can be
viewed in your History Log. To go to your History Log, follow
these steps:
1. Log into your account at http://www.paypal.com by entering
your email address and password into the Member Login box. This
will take you to the "My Account" page.
2. Click on the "History" subtab. Your History Log will appear.
3. You can choose to view only certain types of transactions, or
certain transaction dates, by manipulating the date box and
pull-down menu at the top of the screen. Once you have selected
the dates and/or log that you want to view, click "Submit" to
load your selections.
If the transaction shows "Completed" it means that the money has
been transferred from your PayPal account into the recipient's
PayPal account successfully.
If it shows "Unclaimed" the funds were not sent successfully.
Please check the email address and make sure the sellers email
address matches the same address that you sent.
If you have any further questions, please feel free to contact us
again.
Sincerely,
Laurie
PayPal Customer Service
Subj: Paypal (KMM4586890C0KM)
Date: 10/25/2000
To: [email protected]
Please issue all paypal money request, my buyers are SO FEED UP with me delaying their order due to the fact paypal WILL NOT RELEASE "THEIR " funds.
I have done all you asked you wanted proof that orders were shipped, I gave you tracking info, Then you want more.
SO I think it would be best since paypal has damaged my good name and feedback. That all buyer get their money back if that choose, I will be e-mailing ALL buyers to see if they want a full refund, because it's their money. Or wait paypal out to see if paypal will ever release the funds. But most of them want their money back. It's their money, so it's up to them. I am very disappointed with paypal, because I was told that my account would be unrestricted if I gave proof on items shipped.
I E-mailed tracking info and all items were in fact shipped. Then now you want more info from me. Will it ever stop?
I am giving paypal permission to pay all money request, They will all be refunds ... due to your long delay. Please send me response to let me know they will be paid.
Jon
---------------------------------------
Subj: Re: Buyer Protection Plan: 72 Hour Notice
Date: 10/30/2000 4:03:21 AM Pacific Standard Time
From: ViperGTSRDriver
To: [email protected]
MY ACCOUNT IS LOCKED UP AND I HAVE DONE ALL YOU HAVE REQUEST TO UNLOCK IT...
---------------------------------------------
Subj: Buyer Protection Claim (KMM4654856C0KM)
Date: 11/1/2000 5:14:37 AM Pacific Standard Time
From: ViperGTSRDriver
To: [email protected]
It seems my only contact person changed her mail address, PLEASE HELP. How can a business run like this. You better read this entire e-mail I have been in contact with Ginny, now Who do I contact. Not just anyone @x.com, I need real help. I am a inch away from going to the press about all the run-around I am getting.
DO SOMETHING...
------------------------------------------
Subj: Please help
Date: 11/2/2000 12:49:03 AM Pacific Standard Time
From: ViperGTSRDriver
To: [email protected]
Please pay all money requests, If there is a problem please e-mail me at once. I have over $6500 in my account of all my buyers money .They want it back, please fill all money request.
Jon
-----------------------------------
Subj: Re: Buyer Protection Plan: 7 Day Notice
Date: 11/3/2000 1:08:39 AM Pacific Standard Time
From: ViperGTSRDriver
To: [email protected]
PLEASE GIVE ME A PHONE # TO CALL YOUR OFFICE. THIS PERSON HAS REQUESTED A REFUND PLEASE PAY IT OUT OF MY ACCOUNT. THIS IS CRAZY. I MUST TALK TO SOME ASAP....
---------------------------------------
Subj: The run around
Date: 11/6/2000 2:11:48 AM Pacific Standard Time
From: ViperGTSRDriver
To: [email protected]
Please pay all my money request, All the pissed off buyers are just going to file a claim with you, I have planey if money in my account, I have no idea what your doing with my account, Your office has NOT even took the time to even send me ONE e-mail you have over $9500 of my buyers money. One day you just blocked the account and That was it. Not even a call or an e-mail. You have held it so long they ALL want their money back. Please just don't put this aside, tell me something. Do something.
Jon
---------------------------
Subj: Re: Buyer Protection Claim
Date: 11/7/2000 2:19:33 AM Pacific Standard Time
From: ViperGTSRDriver
To: [email protected]
PLEASE REFUND ALL MONEY REQUEST..... I cannot ship any orders because paypal wont release the funds the buyers have paid me, now your getting complaints because I have not shipped orders, the reason is because paypal has kept their money. please for god's sake just give it back to them. Paypal has put me out of business. So please don't' just write me a basic e-mail. Check into what I am saying and DO SOMETHING....
I will be awaiting your response...
------------------------------------------
I hope all can see I have tried, but have only got silence
Below is the ONLY e-mail I have received from paypal...
It has come to our attention that you may be the recipient of potentially fraudulent funds.
We have initiated an investigation into this event. In the meantime, we have placed a
pending reversal on the funds in question until the investigation is complete. This pending
reversal will show as a deduction in your available balance. In the meantime, you are free to
continue transacting using your PayPal account.
If you have not delivered the goods or services related to this transaction, we ask that you
delay or stop delivery until our investigation is complete as you may be liable for the amount
in question.
To assist us in our investigation, please send an email to [email protected] with
the following information:
1. The item, service or purpose of the purchase, and the associated value;
2. The name and address given to your by the sender (if an item was purchased);
3. If shipped, the company used for shipping, date of shipment, and tracking number
for the shipment;
4. Details of any other transactions related to the transaction(s) in question;
5. A phone number where you can be reached during the day and evening; and
6. Insurance information, if applicable.
In order to find the transaction in question follow these steps:
1. Log on to your PayPal account
2. Click on the History subtab
3. Find a transaction line in your History that signifies a payment that
you received that now has a status of "Reversed." There should also be a recently
added line in your log that has a type of "Reversed Payment" and a status of "Pending."
Both of these lines correspond to the same transaction. They should both have the
name of the sender in the Name/Email column.
Any additional information you have regarding this transaction, such as email correspondence,
will further help us to expedite our investigation. Solving these cases helps us continue
to offer PayPal as a secure and cost-effective payment service. We appreciate your cooperation
and assistance.
Thank you,
The PayPal Account Review Department
------------------------------------------------------------
Subj: Re: Transaction is Pending Reversed (KMM5967198C0KM)
Date: 12/5/00 10:58:38 PM Pacific Standard Time
From: [email protected] (PREV)
Reply-to: [email protected] (PREV)
To: [email protected] (jon culver)
Dear Mr. Culver,
Thank you for contacting PayPal.
I apologize for the inconvenience you have incurred. However,
our account review team is working on your account. They will
contact you as soon as their investigation is completed.
Unfortunately, I do not have access to the information about what
your account status is or, why your account has been restricted.
Therefore, please wait until you hear from them. The claims are
handled based on first come first served basis. It may take for
a while before you hear from them. Again we apologize for the
inconvenience you have incurred.
If you have any further questions, please feel free to contact us
again.
Sincerely,
Masaki
PayPal Customer Service
===========================================
We at PayPal would like to know how well this response
accommodated your request. Click on the appropriate link to send
your feedback. We welcome your comments.
If this email did not meet your expectations:
mailto[email protected]
Thank you for your feedback.
Here's MY last e-mail sent..... You'll see how pissed I am..
Subj: Re: Transaction is Pending Reversed
Date: 11/22/00 2:46:00 AM Pacific Standard Time
From: ViperGTSRDriver
To: [email protected]
Please check my account before sending me these damn e-mails YOU HAVE BLOCKED MAY ACCOUNT. Over 2 months ago that's why you have all these complaints I cannot ACCESS ANY INFO, FILL ANY ORDERS, SHIP ANYTHING, REFUND ANYONE I DON'T HAVE THEIR MONEY YOU DO. Now NON-paypal is letting people keep putting money in my account but refused to let me access the money to fill orders. NOW ALL buyer want their money back and I told them to RAISE HELL until they get it back. How can NON-Paypal, block a person's account, let people keep adding to it and the refuse to let me fill the orders. How does it feel to KILL a mans livelihood? Does it make you feel powerful?
As of today I have yet to be told why this has happened, why I cannot have access to the over $6500 in my account and now all my buyers are pissed off at me. All this so paypal can collect the interest off MY MONEY. It sure seem like NON-paypal is committing a crime. I tend to drive to your northern Calif. offer and GET MY MONEY BACK... Your all crooks. Let me guess I get the generic e-mail back.
Sorry but your account is being reviewed (for over 2 month) and we will contact you if we have any questions. Sure, right. I am still waiting 60 days later. Kind of what Hitler did to the Jews right. "hey just sit in these showers and will contact you later". Well, I say to you and NON-paypal HIAA Hitler. It sure would be great if I got a phone # to actually talk to someone, but I know your busy "BBQ" people and their business. So I guess I just wait for your generic e-mail and like the Jews wait for the all mighty NON-paypal to let me out of the showers. I WANT A PHONE # and a contact person NOW......
