posted on January 11, 2001 09:08:29 PM new
I was pleased to see eBay was offering a Free Listing Day again in December. The announcement gave it as "starting at midnight (12/20/00) and ending at midnight (12/21/00). I read this as meaning it was all day on the 21st. "WRONG!" says eBay when I asked why they charged me listing fees for 65 auctions. They explained that they meant midnight as morning, not night and the free day was the 20th!
I don't understand. Everyone (but me???) knows midnight is night, not morning! How far off am I? I would love to know if anyone else out there misunderstood this to mean free listing day was on the 21st all day till midnight that night!
I can't even get them to answer my rebuttal email. The eBay customer service people have always upheld high standards and been
absolutely super in the past.
I'd love to hear from you if you:
(1) understand midnight as night - meaning free day was the 21st
(2) missed the free listing day because of it
(3) have any other suggestions on how to get eBay to honor the ambiguous situation their "midnight" word created.
posted on January 22, 2001 05:50:43 PM new
I'm sorry you misunderstood this. I too am an Ebay seller but understood completely what they meant when they put the times and dates on. I DID list on the 20th and made sure I was done by midnight, so that I would get in all my listings on the free day.
posted on March 22, 2001 08:26:12 PM new
Well, I would've assumed the 20th was the free day because my clocks all change the date to the next day at Midnight, rather than 12:01am.
But what they should've done is not use Midnight as the start and end times as it is confusing. Even changing it to 11:59pm would've made it clearer and not opened the door as wide to confusion.
