posted on February 6, 2001 04:19:01 PM new
I thought Paypal was the greatest thing going, till I got took by someone. I made a "Buy it now" purchase on Ebay just before Christmas, sent the money through Paypal to the seller, never got the item. I filed a report with Paypal, lot of good that done, they told me to file it with my credit card company and if they didn't get my money then Paypal would try. I thought the whole purpose of Paypal was to make online payments and transaction easier and safer. I guess not, great idea but bad execution. They had to have the information on the account for the seller, why didn't they just get the money back. Oh and they charge a $25 fee for filing a fraud charge and getting your money back. Best of luck in your transactions.
posted on February 9, 2001 03:12:23 PM new
Hi tnstanger,
I am going to copy in the criteria for the Buyer Protection program for your review. Please make sure that these steps were followed when making the claim.
Although the vast majority of PayPal payments occur without problems, should an issue arise, PayPal will work to help settle disputes through our Buyer Protection Policy. For further information on increasing your chances of transacting safely, see our Fraud Prevention Tips for Buyers.
eBay Purchases
For purchases made on eBay using PayPal on or after 11/10/00, buyers may receive up to $200 in additional protection when they qualify for eBay's own insurance policy (currently limited to $200).
If you do not receive the promised goods when using PayPal to make a purchase from a PayPal Verified Seller through eBay, here are the steps you should take:
Attempt to contact the seller. Many disputes occur over simple misunderstandings which can be resolved by open communication.
If you are unable to resolve the situation this way, immediately contact Customer Service to log a fraud report. To be covered under our Policy, this report must be made within 30 days of the payment. Note that this is not the claim. It is a fraud or scam report.
File a Fraud Report and Insurance Claim through eBay. EBay offers insurance to protect the transactions in its community, and PayPal works to independently supplement their program.
If eBay’s dispute process is resolved in your favor, within 30 days of the judgment you must contact PayPal customer service in order to file a Claim against the seller. (A Claim is distinct from the Fraud Report described in Step 2; both must be submitted within the periods specified in order to qualify for our Buyer Protection Policy.)
You must have Verified your PayPal account prior to filing the Claim with PayPal. Verification proves your identity and helps resolve the investigation process. (You are not required, however, to have been Verified at the time the payment in question was made or when you logged the initial Fraud Report with PayPal.)
Please note that the above process applies only to Verified sellers, so make sure the seller is PayPal-Verified before you pay them. To learn more about filing a claim with eBay, please visit: http://crs.ebay.com/aw-cgi/ebayisapi.dll?crsstartpage
Non-eBay Purchases
For non-eBay purchases, PayPal will investigate your claim and attempt to recover any funds rightfully owed to you. For purchases made through other online auction communities or other websites, we recommend that you familiarize yourself with their protection policies prior to making a payment. If you are defrauded, please notify PayPal immediately so we can initiate an investigation on your behalf.
To learn more about our policy, please view our Terms of Use.
PayPal, the number one auction payment service, has doubled the protection offered to all buyers on eBay, the number one online auction website. In the future, we plan on expanding this program to other internet marketplaces, as well.
posted on February 17, 2001 06:49:40 PM new
RUN & HIDE PAY PAL HAS ABSOLUTLY NO PROTECTION AT ALL .. THEY SAY YOU ARE PROTECTED IF THE SELLER IS A VERIFIED MEMBER.. WELL ACTUALLY THEY USED TO SAY THAT ON THE ADS BUT THEY TOOK IT OFF.. SNEAKY BIG TIME... ANYHOW I WAS RIPPED OFF.. FOLLOWED THERE ABSOLUTLY CRAZY PAPERWORK THEY REQUIRE.. AND WAITED 3 MONTHS ONLY TO BE TOLD : YOU GET NOTHING " PAY PAL HAS NO PROTECTION AND DOES NOT REPLY TO EMAILS.. WHEN YOU ACTUALLY CALL THEM THEY WILL SAY THE DEPT. YOU NEED IS BUSY OR MAKE ANY KIND OF EXCUSE..... ALL MY FRIENDS AND MANY CUSTOMERS HAVE ALREADY QUIT.. THE MORE THEY FIND OUT ABOUT PAY PAL... IS GOING TO GO OUT OF BUSSINESS IF THEY KEEP RIPPING PEOPLE OFF.. I SAY RIPPING PEOPLE OFF CAUSE I GOT LIED TO BY PAY PAL AND THEY TOLD ME IT WAS DONE AND IT WAS IN MY INBOX PENDING FOR 3 WEEKS... AND THEN THEY SAID THEY WONT COVER IT SINCE THE CUSTOMER HAD A ZERO BAL.. WELL IF YOU GET SCAMMED DO YOU THINK THEY WILL KEEP THE MONEY ON PAY PAL ??? NO WAY.. SO RUN & HIDE.. BILLPOINT IS THE ONLY SAFE WAY I SEE RIGHT NOW !!!! MY LOSS WAS 189.00 PLUS A BIG CHARGEBACK THAT THEY REMOVED FROM MY ACCT... 750.00 THERE... BEWARE AND TELL A FRIEND...
