posted on February 24, 2001 02:25:43 PM
With all the horror stories about PayPal, it has me pretty leary of them. Does anyone know anything about ProPay? They're located at www.propay.com and they sound pretty decent. I just don't know of many people that have used them.
Anyone out there with any experience with them at all, positive or negative? Or anything you've heard?
posted on February 25, 2001 12:28:33 AM
Yes, I use ProPay. I have found them to be quite good and extremely responsive (read: excellent customer service). They will chat directly and, more importantly, immediately, with you online if need be ("if need be" can be translated to mean if you, the ProPay client, initiate an online chat with a PP rep).
Also, the first time I transferred money out of my ProPay account, that evening I got a phone call from a PP rep to verify that I was in fact the one who had initiated the money transfer. Also, ProPay holds your money only 2 business days, then you are free to transfer it into your bank account. ProPay does check you out when you first register for a commerce account and I believe, if memory serves, that includes a credit check, address verification, etc.
The biggest problem I have with ProPay has nothing to do with ProPay, but, rather, with my high bidders: I cannot seem to wean them off of PayPal. Many of my bidders, in fact most of them, are repeat customers. Hopefully, ProPay will be become better known and its services more widely used by high bidders. Currently, I am not inclined to refuse to take payment through PayPal from my customers, but the sooner I can get them onto to ProPay, the more comfortable I'll be.
posted on February 26, 2001 01:49:31 PM
I use Propay frequently and I have had only good experiences. The best thing about them is that the buyer doesn't have to sign up for ProPay to buy from you. Mespod, did you know that? They don't have to switch over from Paypal. Just send them an invoice and they enter their payment information and credit card number on a secure page and it's done. It's so convenient.
posted on February 26, 2001 01:49:35 PM
I use Propay frequently and I have had only good experiences. The best thing about them is that the buyer doesn't have to sign up for ProPay to buy from you. Mespod, did you know that? They don't have to switch over from Paypal. Just send them an invoice and they enter their payment information and credit card number on a secure page and it's done. It's so convenient.
posted on February 26, 2001 02:01:52 PM
Yes, I tell them repeatedly that there's no fee for them at ProPay and that they don't have to register or join anything, but my buyers are high-end miniature collectors and they are a bit set in their ways. However, a few are starting to let me invoice them through ProPay.
I've also tried pointing out to them that ProPay actually puts some effort into approving commerce accounts. They verify credit, bank accounts, credit cards and addresses, etc.
I'm hoping ProPay will become better known and more accepted in the future. On those rare occasions I run something other kind of auction other than my iniature woodturnings, I don't give the bidders a choice, I don't list any online payment option but ProPay...but if I try that with my collectors, it would quite likely cost me some business.
I don't give people a choice at my web site either. It's credit card payment and that's it...I process it through ProPay and they can either let me invoice 'em thru ProPay or they can telephone me with their CC info and shipping/billing address.
As you might suspect, I sweep my PayPal account manually DAILY.
Thanks!
Mespod
posted on March 19, 2001 09:02:14 AM new
That is a disadvantage but remember that you can accept international credit cards if you can get a Propay account. I find this a huge advantage.
posted on April 19, 2001 12:24:12 PM new
What Pay Pal horror stories? You have made me nervous now! I use it all the time, and I must admit the fees are wearing me down, between listing fee's and Pay Pal-I am unable to give my buyers any real deals under $5. As soon as small businesses start to be successful it seems the "big guys" always try to horn in and take it away.
