posted on July 13, 2001 05:30:03 PM new
I paid for a purchase (direct purchase, not an auction) via PayPal. Both the Seller and I are Verified PayPal members. The Seller did not ship the goods as promised. Needless to say, PayPal has not recovered my money from the Seller, here are their exact statements:
"PayPal has concluded the investigation of your Buyer Complaint. As our
policy states, we conducted this investigation on a best effort basis and
made no guarantee of funds recovery."
"Our investigation has revealed that the seller is at fault, as a result you
are due a refund. However, we regret to inform you that we were unable to
recover funds from the sellers account, as the seller's account balance is
$0."
Can someone please tell me just what good PayPal is if they cannot even guard their members against fraud from other members?
What the h**l good are the high fees paid to them?
I highly recommened, to everyone, to stop using PayPal: there has to be a better alternative for both Buyers and Sellers.
posted on July 16, 2001 12:06:06 PM new
Hi danscomics,
I am sorry to hear of your issues with this seller. I will add, however, that our Buyer Complaint Process does not guarantee recovery if you have been defrauded. The main issue is that we can't guarantee that the items on another venue will be shipped. We do try recovery on behalf of the buyer whenever posssible.
What is the Buyer Complaint Process?
PayPal's Buyer Complaint Process helps protect PayPal members when a merchant does not deliver goods as promised. If you have been unable to resolve a dispute with a seller, you may file a Buyer Complaint Form (go to the Security Center link in the footer of any PayPal page) to initiate an investigation. PayPal will investigate your complaint and attempt to recover any funds you are owed. You will be entitled to the return of any funds PayPal is able to collect on your behalf. However, fund recovery is not guaranteed.
Additionally, buyers who qualify for eBay's insurance policy (currently limited to $200) may recover up to an additional $200 of protection from PayPal if their purchase was made from a verified PayPal seller.
Please review the Consumer Protections section of our Terms of Use to learn the specific terms and conditions of the Buyer Complaint Process.
posted on July 19, 2001 01:53:15 PM new
DANSCOMICS --
IGNORE ALL replies from roofguy. He NEVER has anything of any value to add to these forums. That is clueless and he is not answered honestly in direct questions. He has also never fessed up to his obvious affiliation with that company of which I don't need to mention.
They obviously should pay as they promised in their TOC. The best thing to do is persue it to the end and then cancel your account. I have better luck with MO and personal checks. Just hold them until they clear.
posted on July 19, 2001 01:55:45 PM new
Hi fishbone,
Roofguy is not a PayPal employee (to the best of my knowledge---company policy prohibits employees from posting without the consent of the Communications department).
Our Buyer Complaint Process does not guarantee recovery when a user has been defrauded.
posted on July 19, 2001 07:33:18 PM new
question-
since paypal admitted seller is at fault,will paypal bar seller from using paypal?
will it wait till there is fund in seller account and then return the amount to buyer who has been defrauded??
will paypal work with fraud investigation party ?
posted on July 30, 2001 01:55:40 PM new
question-
since paypal admitted seller is at fault,will paypal bar seller from using paypal?
will it wait till there is fund in seller account and then return the amount to buyer who has been defrauded??
will paypal work with fraud investigation party ?
In short the answer is NO.
They take your money and give you no protection as promised. They have the money to plant trolls in various newsgroups to do "damage control" yet they won't spend the same money to do "damage prevention"
posted on August 1, 2001 07:33:37 AM new
So, They can't take the money because the seller's account is at zero....what about the chagebacks that come from people's BANK accounts? I've read tons about those. Why can't they do one when it is TRULY warranted?
posted on August 2, 2001 04:15:04 PM new
Hey a good idea has come from this thread... I should open another account for my merchant account, paypal account for accepting deposits and as soon as the money comes in, I move it elsewhere, this would allow me to have more control over buyer fraud against me...
I've had to bogus transactions so far, one from my own merchant account and one from Billpoint... the crook couldn't get approved by Paypal...
Good news I didn't send the product $2,100, bad news I am out the $60 for the credit card fees from my merchant account.
The Billpoint deal I didn't ship, contacted Billpoint and they investigated the buyer and later also determined that the buyer was bogus after I reported the suspicious sale...
Suspecious??? I looked at his purchases and he was paying STUPID prices!!! Like $800 for a cell phone? Not just one phone but about 5-6 phones. Or Levis (non-collectible) for $17 with a $40 shipping fee.
The item he was buying from me was an $18 item with a $30 shipping fee to Malaysia.
Malaysia might be okay to ship to but just be careful... DO NOT SHIP TO INDONESIA UNLESS you get CASH, BIDPAY or other form of non-chargebackable payment.
There's a large gang of crooks in Indonesia that have lots of stolen card numbers.
