posted on October 24, 2001 05:25:50 AM new
I'm not sure where to post this, so I'm posting this here. Sorry if it's in the wrong place. I had a buyer pay by credit card on 10-19 through billpoint. Billpoint automatically put it in "Order in Process-Quality review" rather than as an expected deposit to my account. 2 days of trying to find out from billpoint what this means (many emails back and forth) I finally get my answer. Then the same payment is moved from "order in Process" to "expected deposits-On Hold". Now several days and many emails "An account specialist will have to answer your inquiry". In the meantime the buyer has assured me they have been charged on their credit card for the charge and sent me proof. So trying to solve the problem, I issue a refund to the buyer so he can try again to submit payment and we can ship. Now billpoint has charged my checking account for the refund, but still has not released the buyers credit card charge to my checking account. So I am now out $176.xx and the buyer has been charged $176.xx and billpoint has both of our money. While I wait for some future date until billpoint can give me an answer and to date all I've gotten from billpoint is canned response that don't even address my questions. Has anyone else had problems with billpoint? How did you get it resolved? I'm up for idea's on anyway to solve this problem. Please help, billpoint seems unwilling too.
posted on October 24, 2001 06:31:54 AM new
it sounds like there is some problem with the credit card.
are you new with billpoint?
if not,then there could be a problem with the other party.
for the size of this transaction,get on the phone and find out from billpoint customer service.
i sell on amzn and they have one click just like billpoint.
we usually get two emails from amzn-one is to say we have a buyer for the book,second is to tell us to ship as money has been deposited into our account.
until we get the second email,we know better not to ship.
it has happened once someone from russia bot a $100 book from me,and i never receive the second email,so i did not ship.
no tickee,no washee.
posted on October 24, 2001 06:50:07 AM new
Thanks wow. This is about my 10th transaction with billpoint (and my last, 2nd screw up by billpoint first was for $2.00). I did receive a notice from billpoint that customer had paid when the payment was moved from "Order in Process" to my deposits page. But, when I went to look at my deposits page that's where I saw "Deposit-on hold". Good thing I did not ship on the payment notice I received. I guess I will just have to wait them out to resolve it or eat the cost. I haven't been able to find a phone number to call them, wish I could. Ebay owns billpoint would like they would give better service.
posted on October 24, 2001 10:29:49 AM new
When it comes to validating credit cards, BP is the absolute worst. You can open an account with a cancelled credit card issued to someone in New York while entering the name and address of someone in Chicago and BP will allow this to go through. Several months later, sellers start getting the charge back notices. If you accept BP, you might as well ship the minute the buyer promises to send payment. Even if he never does, at least you save the charge back fee.
posted on October 24, 2001 12:49:20 PM new
why is billpoint so bad?
it is 20% owned by wells fargo and you would think they would do a good job??
all the security measures are already in place for wells fargo credit cards processing??
I haven't been able to find a phone number to call them, wish I could. Ebay owns billpoint would like they would give better service.