posted on October 24, 2001 08:13:19 AM new
Paypal put a restriction on my account. This is the second time in 3 weeks. I have over $1200 in my account. I tried to withdraw my money. They reversed the withdrawl and put a restriction on my account. This is the second time in less than 3 weeks. They are screwing me royally. I had writen checks based on that money being deposited into my account. Now I talk to this guy on the phone and he is rude and wont answer my questions. He keeps feeding me what seems like answers from a manual. They want me to fax them the same info I faxe 2 weeks ago. This is becoming a pain in the......
posted on October 24, 2001 09:41:27 PM new
The money in his account came from my account. I received it from http://www.dss-escrow.com on his behalf.
It came from thier "paypal funds". They also restricted my account. I can not get any info from them either. I faxed in all my info but the guy said that he couldn't even look at my case for another 3-4 business days. They are still working on October 19th. What a crock. It seems as though they can just hold your money and not give any reason for it. If I have to wait this long to get my money, I may as well only accept money orders. Its quicker with a hell of a lot less stress.
[ edited by ucaringal on Oct 24, 2001 09:44 PM ]
posted on October 25, 2001 07:27:45 AM new
ucaringal said,
The money in his account came from my account. I received it from http://www.dss-escrow.com on his behalf.
Why are you accepting fund on his behalf?
posted on October 25, 2001 08:28:49 AM new
She received it on my behalf because as I said earlier, my account was restricted for some still unexplained reason.
I am happy to report that paypal has unrestricted my account, again.... They replied "That was an oversite on our part, the account is now open."
Thanks anyway damon. They unrestricted it before I even sent you my info.
roofguy,
I guess that you are one of those people that beleive that only guilty people go to prison and that all innocent people go free. Don't be naive.
posted on October 25, 2001 03:03:36 PM new
rudy13,
It is hard to believe a company would restrict an account once, but to restrict an account twice in three weeks, would be a problem for most customers.
posted on October 25, 2001 04:32:03 PM new
It is hard to beleive but it is true. It has cost me quite a few bucks in bounced checks because of it, not to mention lost sales. But this time they seemed to have moved pretty quickly to remove the restriction. Thanks for the postive posts that were trying to help and not accuse me of fraud.
posted on October 25, 2001 05:24:53 PM new
rudy13,
I for one, do not think many individuals who take the time to come and post on these forums are in any way connected with fraud. It really does not take a rocket scientist to figure out that those individuals who are involved with fraud would not want to advertise to all on a public forum what they have done. Almost all are looking to solve their problems that have occurred with their PayPal account. It is easy to spot PayPal's corporate mind set in a few individuals who are posting on the boards, but I would guess that 99% are just like you and I--looking for solutions to their problems with PayPal.
posted on October 25, 2001 05:30:43 PM new
Hi bburd51,
Well, I wish I could tell you that you were correct. Postings that have been in forums from users have been users engaged in:
1. Pyramid schemes
2. Scams-not sending products
3. Have had multiple accounts
4. Have money-laundered
5. Operating in countries that PayPal does not support
All legitimate customer issues that do not have:
1. A violation of our terms of use
2. Fraudlent activity
Can be resolved. This often requires mutual cooperation between the company and the customer.
People can make all kinds of claims that you personally can't validate on message boards. I am here to make sure that customer issues are resolved when there is a problem.... That is it. I am also here to make sure any issues that feel through the cracks have closure.
posted on October 26, 2001 12:39:20 PM new
paypaldamon,
I beg to differ. Many individuals are searching for help in resolving legitimate customer issues that they are having with PayPal. Take a look under AuctionWatch Partner Services. Discussions and issues regarding PayPal services total 4599 posts as of October 26, 2001,12:23 PM. Discussions and issues regarding c2it(sm) by Citibank services total 196 as of October 26, 2001, 2:23pm. I do feel the majority are individuals who are honest people trying to solve their PayPal problems.
posted on October 26, 2001 12:54:43 PM new
Hi bburd51,
I am not stating that there are not legitimate issues that need to be resolved. I am saying, however, that you do not have full access to what caused the issue to begin with.
I just gave you some very valid information on some of the cases that come to the boards... yet you discount it. I also advised that all customer scenarios, where fraud isn't involved, can be resolved.
PayPal has a large customer base. The boards, as well as some of the comments placed on them, are not always indicative of customer service problems.
You can pull up extremely negative information on just about any company doing business on the net. Yet, the party is typically explaining their side of the story---not the whole story.
posted on October 29, 2001 04:39:25 PM new
Hi bburd51,
I can also beg to differ based on statistics. There are currently 4695 posts in the Partner Services Forum(based on your numbers)...2712 of those are by me, which would translate into well over half of the postings. At 500+ days of my being here, that would equate to about 5-6 posts per day by non-PayPal employees. Not all of these items are complaints by customers.
posted on October 29, 2001 06:47:09 PM new
paypaldamon,
What I posted to rudy13(11th post down) is what I believe. End of subject!
I stated, "I for one, do not think many individuals who take the time to come and post on these forums are in any way connected with fraud. It really does not take a rocket scientist to figure out that those individuals who are involved with fraud would not want to advertise to all on a public forum what they have done."
Incidently, there are 4699 post on the PayPal AuctionWatch Partner Services forum as of October 29, 2001 6:17 PM. Your posts of 2712 are a total for all forums at Auctionwatch. These include not only the PayPal Partner Services forum, but also The eBay Outlook forum, The Buyer Beware forum, the Fraud and Illegal Goods forum and maybe other forums that are on Auctionwatch. Careful, your figures above are misleading.
posted on November 21, 2001 12:03:38 AM new
To paypaldemon,
If Paypal have a large customer service base, how come I need to wait three days for one reply (an average)? Sometimes Paypal also ignore my email. Please check my post on Nov 20, 2001.
Thanks,
maple125
posted on November 21, 2001 10:16:14 AM new
Hi bburd51,
The only way to compute the numbers exactly would be to:
a) go through all of the posts---take note of negative comments and positive ones.
b) find all the singular examples (excluding multiple posts by the same user about the same issue)
c)Divide the number of singular complaints by the total customer base (10 million plus)
d) find out which complaints are PayPal (account restricted) or which complaints can be attributed to an individual action (buyer filed chargeback---seller didn't send item)
Yes, you have your beliefs. But you base those beliefs purely on comments made on the boards,without knowing the individuals personally or their records. Nor do you know what activities they are/are not engaged in. As I had stated, all customer issues that do not violate our terms of use can be resolved.
Hi maple125,
Please feel free to send me the information on your issue ([email protected]).
