posted on December 6, 2001 09:53:42 PM new
Paypal has really goofed! They suspended our account for transactions that belong to another paypal account. Here is the email we received!
Your account has been restricted due to recent complaints we
have received regarding non-shipment of merchandise, or problems
with merchandise shipped. Specifically, we have initiated an
investigation into transaction on behalf of the buyer. To assist
us in resolving this matter and to remove the restriction on your
account, please us with the following information:
1. The item or service that was purchased and the value
2. The name and address given to you by the buyer
3. Whether or not you have shipped the item or performed
the service
4. If an item was shipped, the company used for shipping,
date of shipment, and tracking number of the shipment
5. Daytime and evening contact information
Complaints:
****Lee $177.00 11/9/2001 6:54:00 AM 12/05/01
Kel****in Weaver $65.00 10/23/2001 8:32:00 AM 11/14/01
Georgena Hol***head $85.00 10/23/2001 3:59:00 PM 11/11/01
*****.com Brian Moore $65.00 10/26/2001 8:47:00 AM 11/08/01
*****.com Chaudary Shahzad $75.00 11/1/2001 7:22:00 PM 11/13/01
****.ru Mike Bogomolov $65.00 10/30/2001 11:54:00 AM 11/15/01
andresh@wo*********dlandsnetworks.com Andres Hernandez $65.00 10/31/2001 8:35:00 AM 11/27/01
****.com Mark Loper $75.00 11/21/2001 7:06:00 PM 11/28/01
Any additional information you may have, including emails between
the buyer and you, would help to expedite the investigation process.
You may give us the information above by going to:
https://www.paypal.com/wf/f=ra_default
Thank you,
PayPal Account Review Department
The funny part is that I went into my paypal account and did a search for these customers and I have discovered these are not in my history trail. These customers belong to someother paypal account. So I dialed paypal an hour ago and they took the info and admitted on the phone that these customers are not in my database and then put me on hold. I am still on hold while I make this report. My problem is that we are in the middle of a $10,000 pay per click campaign with the major search engines and we orders rolling in left and right for Christmas gifts. Just today we have received 41 paypal payments. I am not really upset by the restriction which is normal at times for paypal. The bad part is our firm has pulled all of our paypal orders for the last 7 days and put them on hold for delivery pending this matter resolved. We do have regular merchant accounts and we are now prepared to email each customer to inform them there order will not be shipped due to this error by paypal and we will have the customer file a chargeback to get the funds from the account since we cant access them and we will have our customers order direct via our normal merchant account. This will be 200 plus chargebacks and could cause negative consequences for both firms. So as I am still on hold for such a large issue I wonder how many people will not get their gifts for Christmas?
posted on December 7, 2001 01:40:39 AM new
Wow, that totally sucks. I swear I have seen so many stories like this where people business's have got a bad reputation over a PayPal screw-up. That is just totally unprofessional. Kinda makes you ask: Why the hell are we paying these idiots Huh?
posted on December 7, 2001 07:00:14 AM new
you said-OUR FIRM PUT OUR ORDERS ON HOLD UNTIL ---------.who is our firM ? do you own your firm??
i assume OUR ORDERS are your orders??
are you a drop shipper??
if i were you ,i will go ahead and ship these items and pay your vendor out of your own fund first.
paypal could have locked up accounts involved in pyramid scheme and some of your past transactions could be with certain party engaged in pyramid scheme.
they have to do this with computer software,checking and tracing transactions.
good luck,you said you have a merchant account,why dont you set up cc processing on your own site ,then you dont have to use paypal.
good luck.
posted on December 7, 2001 01:23:16 PM new
Yes after contacting Damon and the Oregon Attorney Generals Office this matter has been resolved. Thanks Joe
