posted on August 14, 2002 11:12:28 PM new
Hi,
my problem has got nothing to do with buying and selling on the auction but I need help/advise from all of you.
Here's the story:
I sent a ax on 5/22 to place an order.
On 6/3/02 I haven't received the invoice so I called to ask for invoice# and UPS tracking#. Customer service answered and told me that there was no record of this order and there was no invoice#. I asked her if it means that they never received and process my order and she said "yes because there was no record or invoice on that order".
So I told her to send the order, I gave her the address to send to and items I wanted.
On 6/06/02 I received the invoice #280525, invoice date 05/22/02 . They sent this invoice on 5/31/02, 9 days after they received my order.
I called the same SC again on 6/07/02 and asked her about it and also told her that I did not wish to be charged twice. She told me to email the person who placed the order to refuse the second package. I did it.
On 6/11/02 I mailed her again telling her that I did what she asked me to do and asked her for credit.
On 6/13/02 she repaid telling me she cannot give me credit before she received the package back.
I never heard anything from her since then. She did not do anything to correct her mistake.
Is there anything that I can do to get my money back. I tried to contact my customer (I only have her email address) and no reply and I did not know if she sent the package back or not.
posted on August 15, 2002 03:32:45 AM new
Most places will not give you a credit until the item is returned. Talk to your customer and see if she did refuse the item, or get the tracking number on the second shipment. You can check on that as well. If your customer did not refuse the shipment back, it would even be hard for you to chargeback your credit card on the second shipment since there is a valid tracking number showing the item had been delivered
posted on August 15, 2002 05:57:53 AM new
thechase200,
she is dealing with her supplier,not her customer!!
if they are well run,their receiving dept should have record of your return.
