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 rousemark
 
posted on March 15, 2007 05:54:36 AM new
Once again we missed out on an eBay special because Vendio can't get their act together to handle the traffic. We have auctions that lauched much later than scheduled and others that did not launch at all.

I have 4 Vendio accounts and between the four am paying around 400.00 per month for what is often minimal service. Is Vendio going to offer some compensation for this latest foul up or are they going to just ignore it as usual?

 
 oddsend03
 
posted on March 15, 2007 06:55:50 AM new
Yes I agree and also wonder what Vendio might do for their blunder on every listing special day at eBay.

All Prime time listings lost. All auctions listed 23:55 on eBay. Who will find those? Thanks a lot Vendio.

 
 chasedxpress
 
posted on March 15, 2007 07:47:57 AM new
I agree. Did not spend over $450 a month in Vendio fees for crap.

 
 beowulf7
 
posted on March 15, 2007 07:56:16 AM new
I agree, I have written Vendio Support services and have asked for refunds for the higher fees I will end up paying , since my ebay auctions did not launch yesterday. I didnt wait untill the last minute either to put them on, they had an extra 4 hours beyond my scheduled launch time to get it done. I waited and put my expensive items on too.

 
 onerealoldguy
 
posted on March 15, 2007 12:27:07 PM new
listed 75 items for 9 pm eastern time launch. 7 listed by 12:30 am so canceled rest. Many mega high end. So am out time and potential sales. As for Stinkio er Vendio all I can say is "Monsieur, votre maison de commerce es desegreable et j'ai depense mon temp follement"

 
 rousemark
 
posted on March 16, 2007 02:30:39 AM new
Appears Vendio is ignoring all posts that mention the words "refund" or "compenstation" for thier failure to perform.

 
 oddsend03
 
posted on March 16, 2007 11:08:15 AM new
Just shows how much they stand behind their own product. And how much they care about their customers. Smells like something eBay would do.

[ edited by oddsend03 on Mar 16, 2007 11:11 AM ]
[ edited by oddsend03 on Mar 16, 2007 11:12 AM ]
 
 ChristopherCS
 
posted on March 16, 2007 11:12:30 AM new
Hello,

All billing issues, including refunds are handled via the billing department, via email.

Please email [email protected] to have these questions addressed.

If you have any questions or issues with using the Sales Manager Merchandising Edition or Image Hosting tools, please let us in Customer Service know as we are happy to assist.






Regards,
Christopher
 
 
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