posted on March 15, 2007 09:34:25 AM new
Vendio, you have failed us!
So many late listings, so many excuses!
So many unhappy customers!
You also seem to be thumbing your nose at us, e.g. giving us an ebay launch latency chart last night, as if to blame them.
Your 'services' were not acceptable yesterday, you certainly owe refunds for any listings not scheduled on time, or not listed at all.
Some of us have hung in with you since the early days of Auctionwatch, perhaps it's time to move on.
There are other sites that provide a similar service for less money, you all know who they are.
You charge high fees, and we pay because you promise us a superior service, that did not happen yesterday.
Vendio, you have failed us!
posted on March 15, 2007 12:38:32 PM new
Dear rubys100,
We understand we let you down and we are currently reviewing every element of the site infrastructure and transaction logs to determine the exact cause of the site slowness and any launch latency. We are also performing several optimizations starting immediately that should have a positive effect in the near term. We have performed very well in recent listing promotions, so this issue has us surprised, obviously embarrassed, and certainly doubling our efforts to prevent any future occurence to regain the stellar performance you've come to expect.
Please accept our most sincere apologies for the inconvenience and frustration you experienced, and please rest assured that eradicating this type of performance issue is a top priority for us.
