posted on April 26, 2007 01:30:00 PM new
Hello, I keep having trouble with the last auction I list in a day, relisting the next day or even the next day. This is costing me money. Here are the auction numbers on ebay, that you may look and see what is the problem: BARRY BONDS AUTOGRAPHED BASEBALL w/SCOREBOARD COA
Sell Similar
$195.00
$225.00 0 -- 1 160110568670 $195.00 -- 0 3d 05h 43m
BARRY BONDS AUTOGRAPHED BASEBALL w/SCOREBOARD COA
Sell Similar
$195.00
$225.00 0 -- 0 160110896398 $195.00 -- 0 4d 02h 44m
BARRY BONDS AUTOGRAPHED BASEBALL w/SCOREBOARD COA
Sell Similar
$195.00
$225.00 0 -- 0 1
160111078544
I only have one of these, so please fix this for the future before I close out the last two auctions. thank you.
I took a look at these listings and it doesn't appear that they were automatically relisted for you. What method did you use to launch the listing? Also, did you schedule the listing or list it for immediate launch? Did you receive any error for the listing at the time that you launched it?
posted on April 26, 2007 02:36:30 PM new
I used the sales manager, listed the first one on the 24th for 20c charge from ebay, the next two were listed later that day, and again on the next day. I received no error message, and listed it the exact same way I listed the other 100 auctions that day. It can t be ebay, because they would not have access without it being sent by vendio. please help. My extra cost was 5.30 by ebay.
posted on April 27, 2007 03:04:03 PM new
steps: sales manager, category, schedule listing, wait for vendio to list it at the scheduled time. Not sure what else I can tell you.
I took another look at these listings and it does not appear that one listing was created and then launched three times by Vendio. It appears that the listings were each launched individually. Are you clicking the refresh button after finishing your listing process, by any chance? Duplicate listings can result from the following scenarios:
1. During the create listing process in Sales Manager, you may have accidentally double-clicked on the "launch" button, or used "stop" and "refresh" if there was a delay.
2. You may have attempted to list a large volume from Inventory, resulting in a page timeout. The browser error may have instructed you to reload the page, which can result in duplicate listings if you do not check Sales Manager to see if any listings were created before the timeout occurred.
In the future, after completing your listing process, please make sure that you log out of your Vendio account. Please also check your pending listings section and make sure that there are no listings still in "processing". Also be sure not to use the browser refresh button during the listing process. If you continue to have trouble with this for future listings, please let us know.
posted on April 28, 2007 06:16:42 AM new
from here I can tell you what will happen. I will continue to have auctions relist themselves, and if I choose to go this route again, as I thought would happen will happen again. I will waste a lot of time explaining just what happened, you will give me the generic answers, tell me the things that I already know to do after being here 8 years and listing over 25,000 auctions, and just take the loss. I think I will just suffer the loss. You have been no help at all.
Please simply add to this existing message thread and there will be no reason to repeat yourself. We have had no additional complaints of this happening from our other customers, and at this time there does not appear to be a problem on Vendio's end.
