lennonhall
|
posted on June 26, 2007 03:50:29 PM new
THE FOLLOWING ITEMS RELISTED ON EBAY. THESE ITEMS WERE ALREADY SOLD LAST WEEKEND. ALSO, WBN's went out and my customers are freaking out. HOW CAN WE FIX THIS? This is hundreds of dollars in listing fees. These are all high end items with large opening bids!
Fantastic c1920 BLACK BEAR OIL 5 GALLON CAN 290133173031
SET 1930s LEATHER TOP MAHOGANY STACKING NESTING TABLES 290133173035
BEAUTIFUL c1930 INLAID FLAME MAHOGANY END TABLE 290133173036
MAGNIFICENT PAIR Signed L&F MOREAU FRENCH SPELTER LAMPS 290133183575
TWO Hand forged c1800 LADLES - 1 BRASS (signed); 1 TIN 290133186346
TWO Hand forged SIGNED c1800 LADLES - COPPER & BRASS 290133186355
FOUR Hand forged c1800 LADLES - 3 BRASS (signed); 1 TIN 290133186388
FINE c1930 IRWIN (Grand Rapids) LOUIS XVI style DESK 290133186424
Vintage CAST IRON DOORSTOP SETTER Dog - Hubley #337 290133186465
PEWTER,COPPER & BRASS Vintage c1930 ART DECO TABLE LAMP 290133186468
VINTAGE MAHOGANY "Wig Stand" Style PLANTER PLANT STAND 290133186479
PAIR'30s COUNTRY FRENCH CARVED WALNUT TABLES FREE SHIP! 290133198782
FINE c1850 PAIR of BRONZE URN BASE GIRANDOLES 290133198797
|
paulvs
|
posted on June 26, 2007 03:52:57 PM new
Welcome to the club, good luck getting answers
|
lennonhall
|
posted on June 26, 2007 03:57:06 PM new
Yikes - I posted before I read all the threads on the board today. DIANA WHERE ARE YOU???
I really need your assistance here. This is a pretty expensive mess. Are you guys cancelling these or do we need to? If we need to will they auto-relist? What about the associated eBay fees?
Guys ... this is a nasty mess and we need to hear from you. Your last post was about 8 hours ago.
|
DianaCS
|
posted on June 26, 2007 04:22:03 PM new
Hi there,
As you can imagine we've been a bit busy answering phone calls, chats, and emails. I apologize for the delay getting back to you.
If you had items launch erroneously, they will be items that were set to auto-relist. Please do cancel these items on eBay (as long as you do it within the 12 hour window you should be able to get a refund.) HOWEVER - before you cancel the items please go to Sales Manager and disable auto-relist. To do this, go to the "All Active" view, select the items, and click "Set Auto-Relist".
If you incurred any Vendio fees for these items, please contact our billing department using the contact form under our Help menu.
Thanks, and I apologize for the inconvenience.
Best regards,
Diana
|
davebraun
|
posted on June 26, 2007 06:46:06 PM new
Who are we supposed to contact in eBay to get these refunds?
What is the department and what is their email or link to the specific page needed?
|
pmelcher
|
posted on June 26, 2007 06:57:33 PM new
and just why do we have to 'beg' for a refund when it is not our fault? Can't the same little 'gremlins' that flung the stuff out there gather it back in and notify eBay?
|
lennonhall
|
posted on June 26, 2007 07:11:59 PM new
I'm sure Vendio has spoken to eBay about this mess so eBay is no doubt aware of it.
Thanks, Diana for your able assistance and for your email as well.
|
paulvs
|
posted on June 26, 2007 08:35:30 PM new
I just contacted ebay through Powerseller chat and they had no idea about the problem
|
davebraun
|
posted on June 26, 2007 09:07:11 PM new
I am waiting for a response to my request as to what specific department to contact within eBay in order to reverse the fees.
|
deur1
|
posted on June 27, 2007 05:55:53 AM new
Well, usually you get up and look to see how things went on the auctions and are happy to see sales.
This morning , I almost cried .... my auctions all offer "Buy It Now" well two customers bought the same item - I have only one!
Both paid instantly!
Now who is going to to inform one of them that it was double listed !
I thought I had caught the double listings but missed this one and OF COURSE they both sold-Murpheys Law.
I will make someone angry - may get a neg --geeez thanks
|
davebraun
|
posted on June 27, 2007 11:07:41 AM new
Sorry to hear that but it figures.
Does anyone have a phone number or address for the person at eBay that can facilitate our refunds?
|
lennonhall
|
posted on June 27, 2007 03:55:35 PM new
If you are a Power Seller then you can talk to your Account Executive. Otherwise try the customer service number that's buried on the site.
And, BTW, eBay DID know about it because we called our Power Seller Account Executive who had already run through our refunds. It's possible the pinks who monitor the chatrooms didn't know but they're not the people who'd handle any refunds anyway.
[ edited by lennonhall on Jun 27, 2007 03:57 PM ]
|
davebraun
|
posted on June 27, 2007 04:13:39 PM new
Precisely my point it is buried on the site.
Thanks for the input however and Vendio if you are monitoring this thread I am still waiting.
|
ChristopherCS
|
posted on June 27, 2007 04:23:05 PM new
Hello davebraun,
Finding the page to contact eBay isn't as bad as it used to be. Here are some tips to get to the page your looking for:
From the eBay help page, click the Contact Us link along the left hand side of the page.
Check the box labeled 'Selling and Managing Your Item' - then click the 'Continue' button.
|
davebraun
|
posted on June 27, 2007 04:51:49 PM new
I have gone to that page and found there to be a que. I do not have the time to waste due to a situation which I did not create yet am forced to endure a protracted process or suffer the financial consequences solely.
Your solution leaves much to be desired.
|
ChristopherCS
|
posted on June 27, 2007 05:15:39 PM new
Hello davebraun,
That is correct, the eBay Live Chat option does have a queue, which varies in length based on the number of other users looking for help at that time. You can opt to wait, try again later, or use the 'email' option if you will never have the time.
We realize this solution is not perfect, and we apologize for the inconvenience.
|
paulvs
|
posted on June 28, 2007 09:48:49 AM new
davebraun is right, this has been a nightmare to me. I do all the fixing on ebay then Vendio has the nerve to write to me and say 'email us if you want us to refund the Vendio fees we accidently charged you'. Come on, its like if I stiffed Vendio on a bill then told them to fix it they'd have to call my boss and ask for a raise for me. And didn't give you his number.
[ edited by paulvs on Jun 28, 2007 10:03 AM ]
|
paulvs
|
posted on June 28, 2007 09:56:19 AM new
lennonhall, your welcome. I'm the one who alerted ebay about the problem initially and the PINK is the exact same person who credited my refund.
|
ChristopherCS
|
posted on June 28, 2007 10:11:59 AM new
paulvs,
We are actively working to identify all effected users and credit them automatically.
It still wouldn't hurt to touch base with the billing department to relay what you know what done, just to be sure, but we are working to apply these credits automatically.
I believe davebraun was frustrated with the process of getting the credits from eBay.
Regards,
Christopher
|
paulvs
|
posted on June 28, 2007 10:17:58 AM new
Thank you Christopher and just to clarify, when I have an issue with Vendio it's not an attack on you, Diana, Nathan or anyone else. Some users are so afraid of hurting someones feelings they tip-toe around everything. I can't afford to do that. Vendio messed up big-time here no one is directing comments at you personally, its the company.
|
ChristopherCS
|
posted on June 28, 2007 10:20:36 AM new
paulvs - thanks for clarifying.
We understand this, and always appreciate those that are willing to work *with* us to help move forward and improve the services and website.
|
