posted on June 30, 2007 10:08:00 PM new
As of 6/26 we have been having problems with Sales Manager Sync ing our images.
Everything was OK until on 6/26 when I went to put our images that were in the recycle bin back into our image account and then I sync with Sales Manager and Sales Manager just hung up with no error messages.
I continued to re-sync Sales Manager; but the program kept getting stuck on various images and would stop downloading.
We have over 3 GB of images, so when we sync Sales Manager, it is very time consuming. We did notice an unusual large number of images in our recycle bin, so to prevent us losing those images, we told image hosting to put them back into our account.
Now we are having trouble with Sales Manager sync ing. How are we supposed to fix this problem??
Also, we did not know about your problems on 6/26, so we tried to fix the problem ourselves by deleting a large number of our images, because we had auctions that we were launching and with Sales Manager not working, we could not launch our auctions -- we lost a large number of images from 6/26 to 6/29, can you put these images back into our account??
Some of these images were from 2004 & 2005 and we do not have backups of these images.
Please advise a solution to this problem, many of our auctions are without photos and we need our photos back into our auctions -- if you can just restore our photos, this should help alot. Let us know. Thank you.
Unfortunately, if the images have been deleted from your account and removed from the Recycle Bin it is not possible to retrieve the images.
For the problem that you are having with Sales Manager Pro synching your images, there may be a problem with one or more of your image files.
In order to diagnose which image file(s) are causing the sync error, please try the following:
1. After closing all batches, click the "Synchronize" icon in the lefthand toolbar.
2. Click the "Details" button after synchronization starts. This will give you a detailed log of which specific images and/or preferences are being synchronized.
3. When the synchronization halts, you should see an indicator in the details log that will tell you which image file halted the synchronization process.
4. Once you have the image file name, try deleting it from the image bar in SM Pro. Repeat this process until all images are synchronized.
You may upload the image(s) that were halting synchronization directly to our website using the Image Hosting page, and then reimport them into SM Pro after they are online. This way, those particular images will not need to go through the synchronization process.
There are several reasons why an image file may halt synchronization, but most commonly it is due to excessive image size, invalid image format, or corrupted image data. You might also want to check the security level on your browser, anti-virus software, and/or firewall software, as these can prevent image downloads as well.
Please let us know if you continue to have trouble with this.
Thank you for the quick response and detailed answer you provided to me.
I will try this solution and see if it will resolve the problem.
I do have another question for you regarding part of your solution to the image sync ing process:
You stated:
You may upload the image(s) that were halting synchronization directly
to our website using the Image Hosting page, and then reimport them
into SM Pro after they are online. This way, those particular images will
not need to go through the synchronization process.
My question is this: It is my understanding that all images uploaded to Image Hosting are then downloaded back into Sales Manager when we sync Sales Manager, is this correct?
What do you mean when you say "Reimport them into SM Pro after they are online"?? I do not understand what you are referring to or how to reimport images into SM Pro, please explain?
"My question is this: It is my understanding that all images uploaded to Image Hosting are then downloaded back into Sales Manager when we sync Sales Manager, is this correct?"
This depends on your Sales Manager Pro preferences. All images are downloaded to Sales Manager Pro (from the online account) when Sales Manager Pro is synched, unless your preferences are set to not download them. This preference can be changed in SM Pro by going to "Edit" --> "Preferences" --> check or uncheck "Do not download Standard Images from Vendio Image Hosting".
By reimport I do mean the same as synch.
Please let us know if you continue to have trouble with this.
posted on July 1, 2007 08:35:02 PM new
What is the purpose of not downloading standard images from Vendio Hosting?
We use batches to launch our listings, and if we do not sync, we can not add our photos in Sales Manager to our listings.
Do you think Vendio will ever have a feature in Image Hosting where we can tell a certain folder not to download to Sales Manager?
We have over 3 GB of images that are always being downloaded and sync with Sales Manager; but in reality, we only need to actively use a few folders a week in Sales Manager.
Being able to go online to image hosting and selecting a folder as "Do not download to Sales Manager" would solve the large file problems on our computers and also save us alot of time when we try to upload our batches. When Sales Manager has to sync over 3GB of images on every batch upload, we are looking at waiting 15-30 minutes for the batch to upload because Sales Manager has to check all images first.
Is there a way for you to make this suggestion to the development department at Vendio. Our computers are holding 3GB of images in Sales Manager as well as we are paying for Vendio to host these images, it just seems like we are storing the images on our computers and bogging down our computers for no reason. I do not understand why Vendio would not have this feature available, maybe you can let me know why we have to store 3GB of images on our computers while at the same time, we are paying for image hosting.
What is the purpose of not downloading standard images from Vendio Hosting?
We use batches to launch our listings, and if we do not sync, we can not add our photos in Sales Manager to our listings.
Since you add your new images to your batches as you create them, then upload the images WITH the batches, there really is no need for you to download these images back into your system.
As you mentioned, why store 3G of images on your computer if you don't have to? Unless you *need* a copy of all of your old pictures in SMPRO at all times, there is no reason to do so.
By enabling this preference, you only stop the program from trying to make a backup of ALL Of the images in your account on your local hard drive. From the sounds of it this is something you would prefer not to do anyway.
Click the prefernces button along the left side of your SMPRO program, then check the box to 'do not download standard images' and save the changes. Do NOT check the box to 'do not upload...' as you DO want your new images uploaded, even if not currently required in the batch your working on. Since you have so many images in your account, the program should be able to function much quicker if it doesn't have to check your online account each time to verify it has a copy of every image you have in your account at all times.
posted on July 2, 2007 04:13:36 PM new
If we do what you are recommending, how do we remove the existing 3GB of images that are already in Sales Manager Pro?
There is an added convenience to having the images you need in SM Pro because it is easier to add the images to the batches when they are in the SM Pro.
Is there a possibility in the future, Vendio will create a feature where us heavy users can tell certain folders from online image hosting to not download? It seems the choices are backwards for us who like to use Sales Manager Pro to add our images to our listings. Having this choice from the online image hosting platform would make more sense to us, please forward this suggestion to the technical development department, as I am sure many of us would like to be able to use Sales Manager in this manner, it is a good program; but designed a little backwards from a users standpoint.
Sorry for any miscommunication. Making this change doesn't mean that you will not have access to your images when creating your batches. You will still add new images into the program the way you have been doing all along.
The *only* thing that would change is that the program would stop trying to make a backup of ALL of the images you have in your image hosting page on your local drive.
This means as you add new images to the program and upload them with the batches, the program simply will not try and download a backup of images you have used in the past.
Obviously this isn't a solution you should use if you need access to previous images you have used in your batches. However, if you do *not* require access to all previously used images at all times, its a good idea and should help save time. We setup the program this way to make it optional, as not all users will need to keep a copy of every image they have ever used on their local computer, while others may.
If there is enough demand for it, its possible there would be another version of the program designed where you could indicate that you do want a backup of certain folders but not others.
posted on July 7, 2007 12:23:20 AM new
I do not understand. Can you please explain further.
Here is my question: If I upload my images using Windows XP image uploading software to the Vendio Image Hosting account and I check the box in Sales Manager that says "Do not download Standard Images", then Sales Manager should not download any new images into Sales Manager, right?
If this is the case, then can I not get rid of all the images that are currently in Sales Manager?
I do not need any images in Sales Manager, I can attach my images from my hard drive into my batches and then upload the batches.
I am trying to eliminate the need to sync Sales Manager and have all these images on my computer in Sales Manager.
My next question is, How do I get all the current images that are in Sales Manager, all 3 GB of them out of Sales Manager. I do not need these images in Sales Manager. I have no need to these images in Sales Manager because they are already being hosted with Vendio Image Hosting, so how do I get the current images out of the Sales Manager program??
If you upload your images using the XPress Publisher, ignore everything mentioned above.
There is no way to avoid doing a synch if you don't add your images directly to the SMPRO software prior to upload. You wouldn't have access to using those images in Pro unless you synch/download them from the website first, since you are using the XPress Publisher tool to get them into the account initially. (switching to just adding images via Pro might help, if your not using the XPress tool to resize your images over 500k.)
posted on July 9, 2007 10:36:01 PM new
READ THIS CAREFULLY AND LET US KNOW IF WE CAN DO THIS, IF NOT WHY?
We want to upload our images using XPress Publisher to Vendio's Online Image Hosting -- then when doing a batch using Sales Manager, we will attach our images from our hard drive of our computer.
If we can do this, which I do not see any reason we couldn't, then we could check the box to not download the images into Sales Manager, right??
We do not need the images in Sales Manager to load into our batches, if we are attaching our images from our hard drive on our computer and then uploading the batch via Sales Manager.
Therefore, if we do not need any images in Sales Manager, we then should be able to eliminate the large file downloads and file image checking problems.
So, if all of the above is true, we would like to delete the existing images in Sales Manager and never have any images in Sales Manager, as we can just upload via Express Publisher, attach the images via our computer hard drive, then upload the batches and never download the images.
IF THERE IS A PROBLEM WITH DOING THE ABOVE, PLEASE EXPLAIN IN DETAIL.
IF THE ABOVE WILL WORK, PLEASE EXPLAIN HOW TO REMOVE THE EXISTING OLD IMAGES WE HAVE IN OUR SALES MANAGER PROGRAM, AS THERE ARE OVER 3 GB IN THE PROGRAM AND IT'S CAUSING PROBLEMS.
posted on July 10, 2007 09:48:26 AM new
Thank you Chris for all your help!
I am glad I finally found this forum and a solution to our problem.
We do not resize our images, so I am glad we can use this method.
We have been fighting with Sales Manager Pro and all those images for many years, this information is going to help us save a vast amount of time, especially when those images get hung up in Sales Manager and they refuse to resolve no matter how many images we delete.
I will get to work on this soon and post the results.
Thank you for explaining it to me in dummie format.
ExpertWeb
[ edited by EXPERTWEB on Jul 10, 2007 09:49 AM ]
posted on July 17, 2007 12:30:26 AM new
All our employees like using Sales Manager program with the images in the program, so we are going to have to fix these problems.
I am installing Sales Manager Pro on a new computer and when I did the sync I received this error message:
There is an image that halted the sync and check temp/syncfile290
How do I read syncfile290? Do I need to delete this syncfile? I looked at the image: AUG3006013.jpg and there is nothing wrong with the image.
Also, since everyone wants to continue using Sales Manager with the images in the program, we have another computer that is getting stuck on a different image.
We tried deleting these images; but the program will re-sync again and just get stuck on the very next image, so what is going on and how to we fix it.
Launch the SMPRO program, then go to the help+about SMPRO menu and check the box labeled 'test mode.'
With test mode enabled, try to synch the program again. In your directory for the program (C:\Program Files\Vendio) you will see an AMPRO text document. Email us a copy of this file with a short description of what happened when you ran into the error at [email protected].
