posted on July 9, 2007 10:13:33 AM new
My customers are getting bogus checkout screens. When I look at the checkout it has the address filled (bogus address of old customer) and improper shipping. Buyer has not jet actually checked out. This is case on all my pending with only WBN checked. What gives?
No worries, this is only happening on your computer, your buyers won't see this. At some point while you were going through the checkout process in Vendio, you had that stored in your cookies.
Delete your browsers cookie files and you won't see that old address when you visit the Vendio checkout for your buyers.
posted on July 9, 2007 10:47:59 AM new
Can this also happen to the buyer? Some tell me they go to checkout and there are no shipping options available. I know they are set.
Its unlikely that it would happen to your buyer, unless they had gone through the Vendio store checkout for you before and then it would just show the address they last entered, not someone elses.
The issue with having no shipping options would be separate from this. Typically that means you have no international specific shipping carriers listed, and the buyer is outside of the US. Or if its for a store listing, you may have listed the shipping option/amount in inventory, but not checked the box next to it to enable it as an option. Try purchasing the same item from your store to see what they see, you can cancel before you confirm it.
If you have trouble with this, let us know the item in question to test with.
