posted on July 21, 2007 08:05:36 PM new
Whenever I relist an item that had been in the auction format and change it to the Store format my launch errors out. I've posted about this problem before and I was told to use a workaround of copying each auction and launching the copy. That's is a temporary fix ... but it adds work and time to the process (not to mention the fact that the unsold item remains in my closed auctions that way and it's very confusing for my inventory). This is very frustrating.
Below is the error I get (even this error message makes no sense -- this is copied and pasted from the Vendio error) --
Error 36: An Failed occurred.
An error number "Constraint.StoreFormat.L2CNotSupported" occurred while processing your request.
The process I follow is that I change the price from auction to fixed priced store format ... I then change the number of days of the listing to "good til cancelled" and I check the "Accept best offer" box. Everything else is the same and yet I get this error on about 90% of my relists into my eBay store. This is the procedure I have always followed when relisting into my eBay store and it has always worked until recently. This error message started occuring a few months ago and it's pretty constant.
I have left an auction in my pending with this error message for you guys to look at and advise. CAN ANYONE HELP PLEASE??
I was unable to locate any errored listings in your pending listings. Please let us know the name of the errored listing, as well as the listing number for the listing you are relisting from, so that we can take a look.
posted on July 22, 2007 12:04:18 PM new
Hi Nathan - that's because I copied it and relisted the copied auction and when I do this the error message always disappears! This is what always happens. Meanwhile, it remains in my closed auctions with the hit counter reset to zero and in the pending auctions too ... so the auction is always now in three places until I dispose of two of them. This is the procedure I've been having to follow on ALL relisting into my eBay store for weeks.
The error auction was copied and relisted and is in my current listings and it is still in my pending but does not have the error message attached to it (it is also in my closed auctions!). You are welcome to look at it.... it's the Antique Oil Painting of a Monk Orchestra.
Is this for the pending listing "c1900 OIL on CANVAS of a MONK ORCHESTRA"? Did you try to relist it from listing "290137512234"? If not, please let us know what listing number you were trying to relist it from.
Do you get this error every time you try to relist a closed auction listing as a store listing, or only sometimes? If it does not happen every time, please provide an example where you were able to do this successfully without copying the listing (original listing number and relisted listing number).
Do you ever receive this error when you are not relisting an auction listing as a store listing?
Also, please launch this listing and leave the listing in your account with the error message intact. I need to be able to show it to our engineers.
posted on July 22, 2007 03:10:41 PM new
Hi Nathan - Unfortunately I already relisted the copied auction. Once I do that the error message disappears. In answer to your questions:
This ONLY happens when I manually relist into my eBay Store. It doesn't happen on auto relists ... nor on manual relists back into auction format. It only happens in STORE listings. I do not think it happens on every one but it happens on about 50% of them so it's pretty annoying. I have archived some of the listings that it's happened it (that's to get it out of my closed auctions because I don't want it there since it's not an unsold item!). If you look in my archived listings you'll see a few in there that I archived and this error problem happened to them when I tried to relist them into my eBay store.
Otherwise, we'll have to wait for this to happen again. If anything I have going off tonight (I have several items ending tonight) don't sell and have already been relisted into auction once ... I'll put them into my eBay store and we'll see if this error happens again. I will post again and let you know and give you the numbers. Thanks for the follow up!
posted on July 29, 2007 01:30:11 PM new
Well, it has happened again. I just relisted a Martha Washington Sewing Table from an auction into my eBay store. I followed the procedure I always follow --
I changed it from an auction to a Store listing by putting the price into the eBay store box. I changed the time frame from a 7 day auction to a "good til cancelled" and I checked the " accept best offers" box. Then I clicked for it to relist. This is the same thing I always do when relisting from auction into the store and sometimes it works and sometimes I get the error message you'll see when you look in my pending. This error message started appearing a few months ago -- before this I never had a problem using this technique.
I KNOW THAT I CAN COPY THE ERROR'D AUCTION IN PENDING AND RELIST THE COPY. That's the workaround I always use. That is a pain in the neck and I shouldn't have to do that. Also, when I do that the auction doesn't disappear from my closed auctions so now I have the same item in closed and current auctions ... plus the one in pending that error'd out ... so when I do this I have the auction in three places - not a great way to keep track of my sales! Further, I can delete the pending one but I can't delete the closed one (I usually just archive it to get it off my screen).
Can someone please help? This is the THIRD TIME I have written about this problem that has been going on for several months. I really need a fix for this. Thanks!
Is this listing "290142056394" that you are trying to relist? I do see that the relist is in your pending listings in the errored state. However, the error that it is showing is a different error from the problem you have described previously. This particular one is showing the error "Verification of launch was not received from eBay". This error means that we sent the information over to eBay, but we did not receive verification from eBay that the listing was received and listed on eBay. It is possible that the listing was listed successfully to eBay. Please log in to your eBay account and check to make sure that the listing is not active on eBay. If it is active on eBay you can import it into your Vendio account by going to "Sales Manager" --> "Import/Track" --> "Track". If it is not active on eBay, you can resubmit the listing from your pending listings (click on the title of the pending listing, scroll down to the bottom of the page and resubmit the listing).
If the listing is not active on eBay, and you do resubmit the listing, it is entirely possible that you will receive the error you have described previously (error 36). If this does happen, please let us know.
posted on July 29, 2007 03:55:29 PM new
No it did not list. It is NOT on eBay. Believe me I already checked that. I will try to relist it again and see what error message I get this time.
posted on July 29, 2007 03:58:30 PM new
It errored out again and this time with the error message we are looking for --
Error 36: An Failed occurred.
An error number "Constraint.StoreFormat.L2CNotSupported" occurred while processing your request.
Please check this out and please don't tell me to copy and relist it before you have your techs check into it. I'm pretty tired of having to do this workaround. There's got to be a way to fix it. Thanks!
I'll assume that this is indeed listing "290142056394" that you are trying to relist. I hope that is correct, as if it is not it will send our engineers on a wild goose chase and they probably won't be able to tell why the problem is happening.
I have escalated this to our engineers and I will let you know as soon as I hear back from them.
posted on July 29, 2007 05:30:42 PM new
Nathan - there's only ONE item in my pending that has an error message and that's the one. Please let me know what happens. I'd like to have this corrected; it's gone on for too long. Thanks!
posted on July 29, 2007 06:35:01 PM new
Excuse me for butting in. I send items to store through eBay and ever since the new postal rates, I have been getting error messages on items that specify "Standard Flat Rate Shipping" (or something like that) which is no longer tolerated in the store listing format.
posted on July 29, 2007 08:17:09 PM new
Yes, Nathan, that is the number.
Thanks for the info Pixiamom but I don't think that's an issue here because I don't use that shipping option. Anyway, these auctions WILL relist if I copy them and relist the copies ... I don't think they would do that if shipping was the issue. It's annoying to relist the copies, not only is it extra work but it doesn't delete your unsold item's closed auction or your pending auction that has the error and, even worse, it removes the error message from that auction! So you end up with an auction in your store, one in your pending (that no longer has an error message) and one in your closed -- all of the same item. If you're easily confused, this is a recipe for a real mess!!
Thanks for your input though!
posted on August 5, 2007 08:31:39 AM new
IS THERE AN ANSWER ON THIS ISSUE? This item has been sitting in my pending for over a week now so you can look at the error message. Meanwhile I could have put it up on my store and it might have been sold by now!
Please, are you finished looking at this error message so I can relist this item? Please can I hear from someone from CS today? Thanks!
posted on August 5, 2007 10:41:32 AM new
THank you but I'm running out of patience. I've been keeping this in pending for a week just so your engineers could look at it. WHEN CAN I RELIST THIS ITEM PLEASE?
posted on August 10, 2007 08:23:34 PM new
I am still looking for a resolution of this problem. I will need to relist items into my eBay store tomorrow and Sunday and I NEED A RESOLUTION for this problem. I've been more than patient. I POSTED THE ORIGINAL QUERY 20 DAYS AGO ... TWENTY DAYS GUYS! This MUST BE RESOLVED PLEASE. May I hear something from someone in CS? Thank you.
[ edited by lennonhall on Aug 10, 2007 08:24 PM ]
posted on August 12, 2007 06:21:48 AM new
IS ANYONE FROM CUSTOMER SERVICE WORKING. It has been 20 days since this query was originally posted. ONCE AGAIN, I NEED AN ANSWER TO THIS PROBLEM PLEASE.
Yes, someone is working at Vendio today. Unfortunately, there is no update for your issue yet. When we have an update for this listing, we will notify you. Thank you for your patience.
posted on August 12, 2007 10:23:42 AM new
Ed - thanks for the reply but frankly I AM OUT OF PATIENCE. I'VE NEVER HAD SUCH A LACK OF SERVICE FROM YOU GUYS IN ALL MY YEARS AS A CUSTOMER. It has been 21 DAYS since my request for assistance on this matter and your lack of response is truly shocking and highly disturbing.
posted on August 17, 2007 05:48:44 PM new
I am going to need to relist into my eBay Store. Do you have an answer to this problem yet? It has been a MONTH now of waiting for an answer. I've never had such poor service from Vendio and I'm really frustrated.
posted on August 20, 2007 08:36:39 AM new
Hello lennonhall,
I do certainly understand your frustration, however we await for an answer back from our engineering team. I want to assure you that no one is ignoring your issue, however you are the only customer reporting this error and it's taking our team a bit longer than usual to discover and find an answer to the problem. We apologize for the inconvenience, and want to assure you that we will update you once our engineering team has anything new for us.
For now, click on the title of the item in the error state, then use the 'copy' link in the upper right hand corner to make a duplicate of this listing.
You can then submit the copy of the errored out item, delete the item with an 'error' beside it, and archive the associated closed listing so you know its already been moved into your store (If this is your normal method of tracking these items location.)
The error has to do with some recent changes to the eBay API, and after speaking with a eBay Blackthorne rep recently, they may even do away with the ability to 'relist' items from auction into store. This would mean that you would want to store the item into inventory, so you can list it as a new item as needed to eBay as auction, or store listing, or fixed price/etc and not use the old 'relist' function.
Our engineers are still looking into ways to make this process easier for those who don't track their items in inventory, but for now you would need to either move the item to inventory and list the item from there, or submit a copy of these listings as you have been doing.
posted on August 20, 2007 03:53:17 PM new
Christopher - that's the workaround I've been using. The problem with that isn't the extra time, it's the fact that, once you do that you still have a listing in Pending, you also still have the listing in closed and now you have the listing in active. That's awfully confusing. If I were a high volume listing dealer that would be horrendous.
Also, one of the items in pending that had the error message has disappeared. Were you able to get it to relist?
posted on August 22, 2007 08:40:57 AM new
Hello Lennonhall,
Thank you for your patience while we researched this issue for you. Items that are listed to your eBay Store cannot have a secondary category specified. The items you were trying to relist had a primary AND secondary category specified when they were launched to eBay, and this resulted in an error when that listing was re-listed to the eBay Store. In the error: "L2C" is eBay's shorthand for "Listing to 2 Categories". I confirmed this and received the following message from eBay when trying to list a Store Inventory format item to 2 categories: "To list in Store Inventory format, select only one category. Items can appear in only one category when listed in Store Inventory format."
It is annoying that eBay isn't clearer or more consistent about this anywhere in their developer pages documentation or even end-user help which would have made it easier for us in CS to pinpoint the problem for you earlier. Thank you again for your patience while we looked into this issue for you and let us know if you have any other questions.
posted on August 22, 2007 09:19:27 AM new
I have been following this thread for quite awhile.
Currently I post the majority of my ebay store items - listed in two categories. When has the number of store categories per listed item been reduced to only one?
This past week, I have been revising my store items. I end them close to when the listing would be automatically relisted, revise them, and then relist on ebay in two store categories.
Is this problem only happening when an auction item is revised to a store item while in "closed," rather than in "inventory?"
posted on August 22, 2007 03:44:46 PM new
Hello --
To clarify, eBay seems to not allow an eBay Store item to be listed in two *eBay* categories. The item is allowed to be listed in two store categories, but errors arise when a secondary eBay category is also specified for the item.
posted on August 22, 2007 07:46:19 PM new
I am familiar with having an item in both two eBay and two eBay store categories at the same time. I have done so in the past, many, many times, without any errors, or problems.
Currently, I have two core items, #300144387354, and #300144387355, listed in both two eBay categories and two eBay store categories at the same time.
Further, I have item #300144399939, listed as a store item with two store and two eBay categories. As in the past, the listing appears in two store categories (Balloons, Festivals), while only appearing in one eBay category (#684 Event Covers), even though two categories were chosen (#684 Event Covers, #47148 Other Covers).
I believe eBay engineering may be mistaken in their explanation to you.
