posted on August 5, 2007 10:59:31 AM new
Hi, some of my customers are making payments for multiple items via Paypal and Vendio is not automatically applying the payment or combining the items.
The PayPal payment type shows up as consolidated payment.
I am showing that this buyer did not go through Vendio checkout to pay for these items.
In most cases, Paypal payments will be recorded automatically. There are a few scenarios, however, in which payments might not be recorded in post-sale. These are outlined below:
1. Your buyer has made the payment directly at Paypal (not through eBay/Paypal or Vendio Checkout) and has not filled in the auction information when making their payment. If your buyer does not fill in the auction information, the payment may not be processed in post-sale.
2. Your buyer is using an email address other than the address registered to their eBay ID. At times, payments will not be automatically recorded under this condition.
posted on August 5, 2007 12:13:41 PM new
Yes, it has happened to almost all of my multiple-payment orders in the past month. They are not being combined automatically so the buyer e-mails me a couple days later and then I end up marking it paid manually.
It is only occurring for the CONSOLIDATED PAYMENT type in PayPal. Maybe you need to find out from PayPal if the code has changed to notify Vendio for this type of payment?
posted on August 6, 2007 07:15:47 AM new
Nathan - My buyers usually use ebay checkout (never Vendio) and Vendio NEVER picks up consolidated payments - not once, not ever. I have even tried combining the order in Vendio prior to payment and the payment still does not come forward. Vendio virtually ignores the payment - not even one item is marked "paid".
I get around this by downloading my PayPal payments and I ship from that list - updating Vendio manually for combined items.
-------------------------------------
posted on August 6, 2007 11:05:13 AM new
Hello jonhilliard and NEGLUS,
So after some digging around I have discovered that this is a known issue. We hope to have this resolved in the coming months with the site consolidation.
Please let us know if you have any further questions or concerns.
