posted on August 27, 2007 10:20:27 PM new
Suddenly I have 550 listing errors when previously I had maybe 1 or 2 every several months.
First of all, I need to know what is going on with my listings and I wonder why immediately AFTER the actual attempt to list, Vendio is not displaying warning that a particular item has an error.
Also, because Vendio doesn't indicate error date, I don't have any idea when or how long it is going on.
Could you check my error log to see what is causing so many errors?
posted on August 28, 2007 09:08:08 AM new
Hello Jack,
The errors stem from listing only USA in your 'ship to' locations, while you do have an international (Canada) shipping cost to choose during the checkout process.
If you edit these items, go to the Site Specifics tab, click the eBay Motors sub-tab, then edit the 'shipping' option section to indicate at least one international ship to location.
This will get rid of the errors causing these items to fail.
posted on August 28, 2007 06:37:26 PM new
Christopher
Thank you for your reply. I'll correct my international settings.
Still, I have two unanswered issues. Many people already asked for date stamp in error log so we know when the error took place. You supposed to send this request to the "wish list" at least one year ago.
Also, I have a big problem with Vendio not sending alerts regarding errors with the auction settings. It was an internal error that Vendio should have detected before sending to eBay or even while saving individual templates. Whatever I did wrong should be enough to warn me when I was saving the changes.
The entire purpose of Vendio is to successfully send auctions to eBay and manage them afterwards.
posted on August 29, 2007 08:38:49 AM new
Hi Jack,
1. The request has been logged, and we do hope to give more insight into the specific date/time items appear in the 'error' state in the future.
2. You always have this option. Go to the Description and Template tab, click Preview, then click to preview your item as an eBay listing. If there are any errors you will see them appear at the top of the preview page, for the ones that our own filters aren't setup to catch for you at this time.
