worldcovers1
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posted on August 28, 2007 04:13:21 AM new
We just recive a nagative feedback due to your system that trigger the feedbacks in a batch even if we get 1 feedback out of 3 !!! this is NOT ECCEPTEBLE !!! you say long time ago that you are working on this and you did nothing !!! when someone pay with paypal on a batch you dont know how to send a paid notice and on a feedback you dont know how to do it also , shame on you , you know this problem from long ago and you did nothing to correct it !!! i hope that someone enswer this thing.
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ChristopherCS
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posted on August 28, 2007 09:10:25 AM new
Hello,
To confirm, the negative feedback you received was because the buyer of some of your items left you one positive feedback for one of the items in their order, which left them positive feedback for all items in their order, which prompted them to leave you a negative feedback for one of the others?
Also, what was the order number in question?
Regards,
Christopher
[ edited by ChristopherCS on Aug 28, 2007 09:10 AM ]
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worldcovers1
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posted on August 28, 2007 10:02:52 AM new
yes the buyer won 3 items and left 2 positive , your system automatic left him 3 positive so he had a FREE nagative to me without me able to response !!! you know about this for months as this problem was on this forum before and you say that enginers working on this issue , well nice work !!!
if you cant fix it so dont give the feedbacks at all on batch same as you dont mark PAYPAL payments in batch !!!
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worldcovers1
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posted on August 28, 2007 10:07:15 AM new
order number was 941836596 3 items he gave 1 positive on August 2nd
and 1 positive and 1 nagative yesterday , after he look and made sure that his feedbacks are in already .
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worldcovers1
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posted on August 29, 2007 09:34:33 AM new
Is there any enswer to this issue ???
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ChristopherCS
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posted on August 29, 2007 09:58:56 AM new
Hello,
As you mentioned this is still a known issue with the automatic feedback system in Vendio at this time. While we have asked the engineering team to check into changing the behavior, and perhaps just leaving the combined listings out of the automatic feedback system for now, the only workaround for the time being is to opt out of using the automatic feedback tool unfortunately.
Regards,
Christopher
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worldcovers1
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posted on August 29, 2007 11:39:48 AM new
whould be nice if we had the option to opt out of automatic feedbacks only from batches !!
Opt out from all feedbacks is out of the question as we have about 30 a day it take extra hour each day to do it manual , thanks anyway i am the one that stuck wit stupid nagative (i have 1 nagative and one positive from the same buyer one after the other 30 seconds apart !!!
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neglus
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posted on August 29, 2007 04:24:30 PM new
worldcovers - actually you can set the FB procedure for each item or order. So you can quickly look at your Post Sale orders and stop automatic FB on the combined orders if you want. It's in Step 7 using the drop down menu. I was not aware of this FB problem - thanks for bringing it up.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
[ edited by neglus on Aug 29, 2007 04:25 PM ]
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spunkyjo1
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posted on August 30, 2007 05:14:47 PM new
Worldcovers
I use the ebay auto feedback. You may want check it out. Turn off the vendio feedback now!
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worldcovers1
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posted on August 31, 2007 05:03:00 AM new
spunkyjo1 thanks , can you let me know how to use the ebay automatic feedback ??? i am on ebay for years on 2 account and never knew it can be done .
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worldcovers1
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posted on August 31, 2007 11:59:42 AM new
neglus i have 6 total nagatives on 26000 sales , 2 of them was on count of this Vendio system that useless !!! be very carfull if you have lots and it combined vendio cant do PAYPAL on combined items and Feedbacks , what kill me that about 6 month ago someone had this issue and enginers had it and did NOTHING !!!
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kozersky
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posted on August 31, 2007 12:59:27 PM new
"... be very carfull if you have lots and it combined vendio cant do PAYPAL on combined items and Feedbacks ..."
worldcover - I'm not sure about combined feedback, however, I do know that Vendio can combine items and accept PayPal for the entire order.
Bill K-
http://www.kozersky.com
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worldcovers1
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posted on September 1, 2007 03:58:23 AM new
Bill on orders PAYPAL is NOT being mark as paid !! , i be very happy to hear from vendio that i am wrong but this will never happen.
by the way here is the 2 feedbacks i recove from china one pasitive and one nagative under each other first on top is the nagative NUMBERS ONLY , second is the positive .
特别的不好 Buyer: l.w.j.123 ( 79) Aug-27-07 23:10
Picture Postal Card (#160133080370) US $6.50 View Item
ok Buyer: l.w.j.123 ( 79) Aug-27-07 23:10
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NEGLUS
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posted on September 2, 2007 06:21:29 AM new
Bill - this happened to me too. However, I "deserved"* the negative. When you have your settings set to leave Feedback after receiving positive FB, Vendio leaves positive FB for every item in the order even though buyer might have left a negative for one or more items in the order in addition to leaving a positive for one or more items. The way to get around this is to manually change the Feedback Preference in step 7 of Postsale to "Do not leave automatic Feedback - I'll leave myself" on all combined orders. It just takes a second. I usually leave FB when I ship and keep the automatic on in case I miss somebody.
I don't use Vendio checkout (looks like worldcovers doesn't either). I have my preferences set for Vendio to report PayPal payments received on my items from PayPal but for some reason Vendio doesn't recognize payments received on combined orders.
I think worldcover's point is that if they recognize a combined order for feedback, why can't they recognize a combined order for payments received?
Worldcovers: all those numbers etc in your Chinese buyer's feedback is because ebay doesn't translate chinese characters. Take a look at the home page for ebay China http://www.ebay.cn/index.shtml.
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http://stores.ebay.com/Moody-Mommys-Marvelous-Postcards?refid=store
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worldcovers1
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posted on September 2, 2007 10:35:15 AM new
NEGLUS when he gave me the pasitive he knew how to do it in English , i think he play with too many toys in China , i wish i had a reson on this nagative and ebay as you know dont give a S--t about this, well water under the bridge , will have to do as you say do the feedbacks on orders as we get them (NOT AS WE GET PAID !!!!! )
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